We booked this hotel as a group. The hotel was supposed to hold a block of 10 rooms for us at a discounted price. The next day when the parents started to call, and right off the bat there was confusion the rooms were never blocked. Once we got this straightened out we thought it would be smooth sailing. Being a girls travel softball team we stressed the importance of us having one set of adjoining rooms so that the girls that weren't accompanied by parents could room with the coach. We told them point blank that if this could not be guaranteed that we would have to stay elsewhere. We were told that this wouldn't be a problem. When we checked in that evening we found that the adjoining rooms had not been saved for us and the rate that we had been quoted would not be honored. We spoke with the night clerk and explained what had gone on and she promised that the rated would be adjusted . We got to our 2 room suite and there was one wash clothe and two towels, I went sown to the desk and requested additional towels and was told that there was not another towel to be had in the entire hotel. We were told that there would be towels for the girls at the pool....well 18 kids and 6 towels just didn't cut it When asked for more pool towels we were told that there weren't anymore. There were several parties going on at the hotel that evening and teenagers and kids running up and down the halls until about 3am. When we called the desk to complain we were told that there was nothing that could be done about it. The next morning upon checking out the hotel manager was rude, and very unprofessional he did not adjust all of the room rates and told us that the night clerk never would have given us the original price that we were quoted. When we asked him to call this employee at home so that it could all be settled he refused , and all he kept saying that we weren't telling the truth. This man should NOT be in any customer service job. He was actually mean and rude. We contacted corporate about the situation and they told us there hands were tied because this is a franchise location. We called the owner 6 times in 5 days to try to work this out and he would not return any calls....My advice...run as fast as you can away from this place....I'd sleep in my car before going back!
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- Also Known As:
- Country Inn And Suites North Charleston
- Country Inn & Suites North Charleston Hotel North Charleston
- Country Inn North Charleston
- North Charleston Country Inn