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“Good value, friendly staff”

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Fairfield Inn & Suites Charleston North/Ashley Phosphate
Ranked #18 of 59 Hotels in North Charleston
Certificate of Excellence
Reviewed June 29, 2012

Stayed here for 3 nights June 21-24. This is good value for the price, very near I26, effectively 15 minutes from the historic district. The surrounding area is safe, there is shopping within close driving distance. The staff is friendly and very helpful, enjoyed the happy hour. The hot breakfast was very good for comfort suites hotel chain. We liked the fact that they did not stop serving food before the published 10am stop time, as our kids like to sleep in late on weekends. The only drawbacks were the older tube TV (i know this will be replaced), but we also found a plastic cup on the floor under the bed on arrival (need to have the maids be more thorough!) other than that, the room was clean. Would stay again. My wife LOVED the in-room coffee (manager, what was that brand?).

Room Tip: make sure your room is not a "joining" room between another room
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  • Stayed: June 2012, traveled with family
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Thank dwfreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Thank you for taking the time to review your stay with us. We are glad to hear about the positives of your stay but are disappointed that we missed on making it perfect. You are correct. We are in the process of upgrading our TVs in all of our rooms as part of a full renovation of our hotel! We are excited for that process to begin and hope to have you back once we are finished so that you can see the difference. I am upset to hear about the cup in the room as well and will take it upon myself to see that this is addressed. We believe in making each and every stay top notch and we fell below the bar that we have set for ourselves with your stay. I hope to have you back and next time we will make sure the only cups in your room are the ones there for the Citavo coffee!

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284 - 290 of 325 reviews

Reviewed June 29, 2012

The hotel was great in every way. Location was excellent, close enough to down town Charleston(20 minutes). Friendly helpful staff made our stay very enjoyable. Room was clean and large. Beds were comfortable with plenty of pillows. A/C worked great and kept room nice and cool. Shower had good pressure and plenty of hot water. Morning breakfast was filling and a great way to start a day of site seeing. Would stay here again if ever back in the area.

  • Stayed: June 2012, traveled with family
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1  Thank bigdawg64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Thank you for taking the time to share your positive experience here with us at the Comfort Suites North Charleston! Everything that you thought to mention in your review pretty much equals up to why we feel confident in saying that we offer the best value in the Charleston area. We are glad to provide the location and amenities of the property but are proud to have the staff to take it over the top. We are happy that you feel the same way and look forward to having you back if you are ever in the Charleston area again!

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Reviewed June 23, 2012

My husband had to be on business in Charleston for a week, so we decided to go down a day early and stay on our own. I booked the Comfort Suites North Charleston because of the reasonable price and great TripAdvisor reviews.

Let me point out the positives before I start on negative.

-The lobby and breakfast area are both very attractive and clean.
-I love that the entire hotel is smoke free
-Location is great---right of I26
-Our king size room had a small microwave and fridge which was great.

Negatives:

-Upon entering, the comforter was lumpy and rumpled. As if someone had been laying on it. (see picture)
-Room smells like Carpet Fresh. UGH. Makes me feel like they are covering up something I don't want to know about.
-The room is average, maybe slightly below. Furniture is old and worn. The carpet had large stains.
-Bed sheets had many hairs on them. YUCK
-Large entry foyer of wasted space.
-The remote control only changes channels. The volume and power had to be adjusted on the TV.
-TV itself is an old tube style television.
-Internet is VERY slow, averaging between 18 and 36 mbps.

Overall, I'm not saying this was a horrible hotel. Just not nearly as nice as expected for the price range and other reviews. For the rest of our trip we will be staying in another hotel in the downtown, historic district which is the same price. Hopefully, I will have a more positive review from that property.

Room Tip: Ask for a room away from the elevators.
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  • Stayed: June 2012, traveled as a couple
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1  Thank AndeeDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Thank you for taking the time out of your vacation to review our hotel. We are disappointed in the negatives of your review and will strive to correct those issues moving forward. We are glad that you were impressed with our lobby and breakfast areas. Those sections of our hotel, along with all of our guest rooms and other common areas, are very important to us and we give 100% effort day in and day out in maintaining our hotel.

I do apologize about the negative aspects of your stay. I wish that we would have known about them during your stay and we would have done everything possible to right the wrongs and keep you here with us for your entire trip. We make it a point to emphasize our cleanliness at this hotel and I do apologize that our air freshener was maybe a bit strong. We want to make sure that the room is fresh for each and every new guest. I also am not pleased to hear of the appearance of your bed. We take pride in our linen process and the rotation that we put it through to ensure a top quality product for our guests. It appears we have fallen short with your room. Lastly, we admit that the TVs are a bit of an issue. We are currently in the process of updating our TVs to flat screens and are excited about the new additions to our property.

We do believe to offer one of the best values throughout the greater Charleston area and hope to have you back on a future stay to show you these issues are more of a rarity than a normality. Please feel free to contact us if you ever return to the area! Enjoy the rest of your trip in the great city of Charleston, South Carolina!

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Reviewed June 6, 2012

This hotel is fantastic. Great rooms and a managers reception during the week!! What more could you ask for? The staff is great. Jerri was very welcoming, warm and seemed to love her job. Will be staying there again!!!!

  • Stayed: May 2012, traveled solo
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2  Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAGMsc270, Manager at Fairfield Inn & Suites Charleston North/Ashley Phosphate, responded to this reviewResponded June 12, 2012

Thank you for taking a moment to review your most recent stay with us. We are glad to hear of your satisfactory experience! We are happy to have Jerri on our team and also proud to have a complete staff that loves coming to work each and every day. We hope to have you back on your future visits to Charleston!

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Reviewed May 18, 2012

This location is close to everything. The suites were very clean and roomy for a good price.... lots of hot water and a great shower.The staff was exceptional helpful and friendly. The Assistant Manager, Adam, went out of his way to accomodate us. There were free alcoholic beverages for guests in the evening. I will definitely stay there again on my next trip to Charleston.

  • Stayed: May 2012, traveled with friends
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1  Thank Sweetie77989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAGMsc270, Manager at Fairfield Inn & Suites Charleston North/Ashley Phosphate, responded to this reviewResponded May 25, 2012

Thank you for taking the time to review our hotel! We are glad that you enjoyed your recent stay with us! We work hard to establish what we feel is the best value in the area and everything you mentioned from cleanliness to room size to price all plays a key part in that. We remain thrilled to have an excellent staff and to be able to provide added features such as our nightly manager's reception every Monday through Friday. We hope to see you back the next time you decide to travel south to the great city of Charleston!

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Reviewed May 17, 2012

I met a friend for a weekend getaway in the Charleston area. This location was perfect...close to some shoppng, restaurants & some attractions...but only minutes away from historic downtown. Our room was great, very clean & comfortable...lots of hot water and a great shower !..The entire staff was wonderful...very friendly & helpful...made us feel at home...I would definitely stay at this hotel on any future trips to the aea...price point was excellent as well.

Room Tip: Our room was on the 4th floor...very quiet if you wanted to sleep in...and quiet even though there w...
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  • Stayed: May 2012, traveled with friends
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Thank mamadub1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAGMsc270, Manager at Fairfield Inn & Suites Charleston North/Ashley Phosphate, responded to this reviewResponded May 18, 2012

We are proud to hear that we contributed in a positive way to your weekend getaway! We understand that when people want to get out of dodge for a couple days, we can play a key role in helping them relax by providing a satisfactory stay in all aspects of our hotel. We strive to make each and every guest feel just as you did when leaving our property and we are glad to have met your expectations! For all the reasons you mentioned, we truly feel we offer one of the best values in all of the greater Charleston area. We look forward to hosting your next getaway to our city!

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Reviewed May 11, 2012

I work as a travel agent, and I recently had a group of about fifty 9th grade students who traveled to Charleston, SC for a three-day weekend. We stayed at the Comfort Suites in N. Charleston. The manager of the property, Darrin, was very easy to work with...very accommodating for the group's needs and was very prompt in responding to questions/emails which made the planning much easier and less stressful. The staff who worked the desk...morning, day and evening...were all very helpful, pleasant and interested in making sure the group's needs were met.
The property has an outdoor pool. B'fast is pretty much the standard continental fare-- hot waffles (although I wish there had been 2 machines instead of one to help move the group along), biscuits, eggs, sausage/bacon, cereal, danish/muffins, juice, milk and coffee. The staff who worked in the b'fast area worked very hard to keep things restocked and were very pleasant. The juice machine had issues to start out both mornings, but they worked fast to fix it. There is a manager's reception during the weeknights, but we did not partake with the school group being present of course.
The property is located just off the main drag and has a side street with a turn around area which makes it easier for charter buses and 18-wheelers to turn around then have a place on the street to park without obstructing traffic.
I highly recommend getting one of the king suites with the jacuzzi (2-person) in the room. Very nice and very enjoyable!
Only negatives-- the juice machine issue (although it was more of a brief inconvenience than anything) and the ice machine on floor 3 was down for the count. Otherwise, the stay was a good one and I will bring a group here again in the future.

Room Tip: Front or back, doesn't matter, but the king jacuzzi rooms are great and I highly recommend them.
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  • Stayed: May 2012, traveled on business
    • Value
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Thank becsmith42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAGMsc270, Manager at Fairfield Inn & Suites Charleston North/Ashley Phosphate, responded to this reviewResponded May 15, 2012

We are happy to hear that your recent group's stay with us met your expectations! We second the fact that Darrin is great when it comes to working with groups and showing the level of hospitality that we expect from all of our staff here at the Comfort Suites. While we love to hear the positive notes on your stay, we also appreciate the negatives as it helps us correct and adjust to continue pleasing our guests. Both issues that you mentioned in your review have been fully resolved and we thank you again for bringing those to our attention. We hope to have you and your future groups back with us at Comfort Suites North Charleston!

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Additional Information about Fairfield Inn & Suites Charleston North/Ashley Phosphate

Address: 2540 N Forest Dr, North Charleston, SC 29420-4273 (Formerly Comfort Suites)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in North Charleston
Price Range: $91 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Charleston North/Ashley Phosphate 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Fairfield Inn & Suites by Marriott Charleston North/Ashley Phosphate is a centrally located hotel in North Charleston, South Carolina offering an ideal setting near Mount Pleasant/Isle of Palms area and West Ashley/James Island. ... more   less 
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Also Known As:
Comfort Suites North Charleston Hotel North Charleston
North Charleston Comfort Suites

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