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“Great place to stay close to airport” 5 of 5 stars
Review of Hilton Garden Inn Charleston Airport

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Hilton Garden Inn Charleston Airport
Ranked #2 of 59 Hotels in North Charleston
Certificate of Excellence
GreenLeadersBronze level
Pensacola, Florida
Level Contributor
204 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Great place to stay close to airport”
5 of 5 stars Reviewed December 1, 2012

I recently stayed overnight in Charleston, decided to stayed at the Hilton Garden Inn, next to the airport and to the outlets. The staff were great, the food and the restaurant,The grill was great, the bartender , Mike was very nice. I will be back.

Room Tip: Far from elevators.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MiaMobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMGT, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, January 31, 2013
On behalf of my entire team, thank you for choosing the Hilton Garden Inn Charleston Airport during your recent travels to our area. Your compliments and feedback are so very appreciated by our staff, and we promise to continue doing our part to make certain that our guests have a stay that is second-to-none everytime.

Upon your return, we hope that you will enjoy the new design of our lobby, restaurant and bar. We also hope that you will join us in the The Garden Grill and Bar which will feature a brand new menu that is sure to please.

Again, thank you for taking the time to share your thoughts. We certainly appreciate it!

All the best,

Alecia Smith
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Any
English first
Summerville, South Carolina
1 review
5 of 5 stars Reviewed November 20, 2012

I really don't know where to begin as I could truly write a Dissertation to express my sincere appreciation for the ongoing support and over the top customer experience received by Kourtney Jones and her staff during my sister's wedding ceremony/reception on September 15, 2012. All were amazed and are still discussing how beautiful and accomodating the Hilton Garden Inn's Staff was. You all helped this day even more memorable!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Laganna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMGT, Public Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, February 1, 2013
Laganna L,
On behalf of the entire team at the Hilton Garden Inn we would like to say thank you for your kind words! We are so glad that your sister had a wonderful wedding and reception. Our staff works hard to make sure that every event goes smoothly and is one to remember. It is great to hear that the staff helped make your sister's wedding day all that she hoped it would be. Thank you again for kind words and I will make sure to pass them on to the staff and Kourtney.


Best Regards,
Rachel Lee
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia, United States
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 10, 2012

Have stayed here for business a couple of times and it is a great hotel. Rooms are clean and have a microwave and refrigerator in each room. It is a great hotel for business travelers and the rooms are equipped with a nice desk and wireless internet. The breakfast buffet was very good with alot of choices. Restaurant downstairs with room service.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMGT, Public Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, February 1, 2013
Pamela S,
Thank you so much for your review and for staying with us when you travel to the Charleston area. We hope that we can continue to accomodate you on your business travels. We have just gone through renovations in our lobby and restaurant area and we would love to know your thoughts. Thank you again Pamela and we look forward to serving you in the future!

Best Regards,

Rachel Lee
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, CA
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 6, 2012

The room was good sized, fresh smelling and clean. The room included desk and chair. The bathroom had granite counter tops. The beds were comfortable. The first night there was a very loud noise in the hall that stopped at 2:30am. An ice-maker perhaps? The second night was much quieter.

Breakfast was an excellent buffet. Service was great and very attentive. The only downside is that the restaurant closes exactly at 10am. No dilly-dallying. We came in at 9:15am and we were not allowed to linger. We also understood that the breakfast was part of the hotel price. Not true - there is a charge. The buffet is the best way to go - one price.

I would stay there again now that I understand that breakfast in not included. It is a very nice hotel and very convenient and close to the airport without planes flying overhead.

Room Tip: Ask to be away from the ice machines and elevators.
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SantaCruzTraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

Exceptional service is our number one priority, and for that reason we sincerely appreciate your feedback. We strive to make sure that every guest experience is more than favorable and that each and every one of our guest needs are met. We apologize that we may not have been able to do that for you in every aspect of your stay. We are certainly glad, however; that you found your guest room to be to your liking!

With regard to breakfast, 10:00 am is our designated time to conclude our breakfast services. However, nothing is more important than our guests, so you are invited to stay and "dilly-dally" as much as you please. Our staff will be more than happy to provide you with a refill of coffee, a fresh glass of juice, or even an additional danish until your heart is content. We sincerely apologize if you didn't feel as though that was the message conveyed during your dining experience. Moreover, you are absolutely correct that our cook to order breakfast is not included in our guest room rates, however; we have a fantastic bed and breakfast package available 7 days a week that gives you the flexibility to choose the guestroom of your liking and have breakfast included for everyone in the room as well!

We would love to have you as our guest again in the future. Thanks again for taking the time to share your thoughts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 25, 2012

This was my second visit to the Hilton Garden Inn Charleston Airport and things had improved over the short year between visits. For example, the breakfast was better and the staff was friendlier. We also at dinner one night in the hotel and the food was good by the (high) Charleston standards. Having a hotel shuttle is a nice feature. Meeting rooms were of different sizes, which was helpful. The banquet food was also very good. Also, if you don't like to eat out all the time, there is a Super Wal-Mart across the street that has all kinds of selections.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank thunderfingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

Thank you for choosing the Hilton Garden Inn Charleston Airport as your home away from home on your most recent visit to Charleston. We realize that you have many choices when it comes to accommodations, and we are so pleased that you gave us another opportunity to show you superior customer service!

As you may have experienced during your most recent stay, Project grow is in full swing. So the next time you are in Charleston, not only will we be able to offer you a clean guestroom, a great meal, and all the smiles you can handle, but we'll also be able to offer you a slew of modern conveniences to make your traveling a little bit easier.

We can't wait to see you back! Thanks again for giving us another opportunity to prove just how important our guests are at the Hilton Garden Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 5, 2012

We attended a concert at the Performing Arts Center and were looking for a choice close to the venue. I have to admit that my first choice was sold out so I chose the Hilton Garden Inn. The room was clean, the bathrooms had been remodeled and there was a microwave and refrigerator in the room. We had breakfast in the hotel and it was reasonably priced and pretty good. Overall, a good bargain.

P. S. They will tell you the venue is a 5 minute walk but it seemed a little longer than that, especially in high heels and 90 degrees plus!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mamanem2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

While we weren't your first choice, we are pleased nevertheless that you chose to stay with us during your trip to Charleston. Thank you for taking the time to share your thoughts regarding your stay. The Hilton Garden Inn scenic boardwalk is one of our very unique amenities, built for guests like you who can benefit from the conveniences of having the Performing Arts center so easily accessible. I do apologize for that mis-communication regarding the distance, however; while it can be a 5 minute walk, it certainly depends upon the occasion for which you are dressed.

Now that you've experienced our service and amenities, we hope that you will choose the Hilton Garden Inn as your home away from home for any future visits to Charleston! We look forward to seeing you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 2, 2012

The hotel is new, fresh, and clean. Check in was efficient and fast. The room was of very good size, not a suite, but very comfortable with a padded reading chair with foot stool, a desk, chair, cabinet, small frig, micro, and bathroom with granite counter tops. The bed was very comfortable. As a Gold member, I received water at check in and a coupon for their great breakfast. The laundry room was clean with two washers and two dryers-- $2.00 to wash or dry. It is about a 15 minute walk over to the mall and lots of restaurants. It about a 25 minute walk to the far end of the mall strip and Walmart (open 24 hours). During normal business hours, they have a van that leaves every hour to the airport, so you can take it over to the mall if you do not want to walk. Overall, it was a great stay. Highly recommended.

Room Tip: You want an even numbered room so your view is of a forest area. Nice and quiet. If you want to be...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

Simply stated, we are thrilled that your were so pleased with your stay. It is such a gratifying experience for our staff to represent a hotel that is so well received by guests like you! As an airport hotel, we understand the importance of flexibility as a great majority of our guests have very important places to be, and they depend on us to get them there. Thus, we offer a 24 hour complimentary airport shuttle that will take you not only to the airport but also to the Tanger Outlets (an area full of great shopping and conveniences), as you so fittingly mentioned.

While we are pleased that you had such a great stay, we have no plans of slowing down our service. We hope that you will come back and experience the Hilton Garden Inn again when you return to the Charleston area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Charleston Airport

Property: Hilton Garden Inn Charleston Airport
Address: 5265 International Blvd, North Charleston, SC 29418-6920
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in North Charleston
#3 Green Hotel in North Charleston
#9 Family Hotel in North Charleston
#14 Romantic Hotel in North Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Charleston Airport 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Hilton Garden Inn Charleston Airport Hotel North Charleston
Hilton Garden Inn North Charleston
Hilton North Charleston
North Charleston Hilton

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