Overall, we had a great stay. The rooms were very nice and clean. My only downside to our stay was the older lady at the desk that works evenings. She didn't come off as very friendly or maybe she just doesn't enjoy her job. I typically keep my DND up during my stay. I feel it makes it easier for the housekeepers when I really don't need much. When I stopped by the desk one evening to ask for some towels, shampoo, and conditioner she seemed annoyed with my request. I told her I could wait for it, and she said that she had to call for it to be brought up. Although, I was able to get what I needed the night before at the desk. So, I went to my room, and waited....2 hours later, I had to call for it again. And again, she seemed annoyed. I am still giving five stars because we did enjoy our stay. And, because Tammie in housekeeping was absolutely awesome! She always went out of her way to make sure we got whatever we needed. We had more interaction with Tammie than anyone else during our 6 night stay. She was so friendly, and always had a smile on her face. She seems to love her job, and really cares about her guests. Another thing, however, that seemed off was that I would see numerous front desk associates sitting on the couch watching tv in the lobby. As a supervisor at a hotel myself, I believe customer service goes a long way. As well as, a positive attitude and personality. Guests want to feel as if it is their home away from home, not a burden.
- Official Description (provided by the hotel):
- Residence Inn by Marriott Charleston North/Ashley Phosphate is a conveniently located hotel in North Charleston, South Carolina nestled right in the heart of Low Country near Charleston Area Convention Center & Coliseum, Tanger Outlets and the Northwood’s Mall. A short 20 minute drive puts you in the famed Charleston Historic District. We offer a great setting just moments from the new Volvo Plant, Mercedes Benz Vans, Charleston Air Force Base, Naval Weapons Station, Boeing, Google and SPAWAR Naval Weapons Station, Trident Technical College, Charleston Southern University, the College of Charleston and the Medial University of South Carolina. ... more less
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