I stayed at Crowne Plaza on March 6 with my boyfriend for my birthday. Requested a single king or queen room but was given 2 small double beds. My room was facing the atrium where the bar was located and it was very noisy.The decor is beautiful and very modern but the layout of the rooms prevents a quiet night's rest. On March 10th I checked my bank statement and saw that I was charged $200 extra than I was supposed to be charged. I work night shift so as soon as I saw the charge I immediately called the hotel to inquire about the additional charges. I spoke with the Night Auditor Johnathan who was very rude to me. He informed me that I had been charged a $200 smoking fee. He stated that he smelled marijuana coming from my room and when he tried to put the bill under my door he couldn't because it was blocked. I don't smoke neither does my boyfriend. I asked who could I talk to get these charges refunded and he rudely stated "Maybe if you call during the day and not at 3am you could speak to Summer,she's the manager." I contacted Summer in the morning and experienced the same rudeness and abrasiveness as I had with Johnathan. Summer notified me that I had been charged a $200 smoking fee and accused me of smoking marijuana in my room. She stated that security had notified her that a smell of marijuana was coming from my room but they did not want to get the authorities involved. I called the front desk that morning for toothbrushes and toothpaste,had to go down stairs and get the toothbrush and toothpaste from the front desk clerk AND spoke to the front desk clerk before I left. Not once did she try to give me my bill or notify of any additional fees. If Johnathan,security or whoever felt that illicit drug use was going on in my room they should have notified the authorities. As previously mentioned I could hear everything that was going in the atrium/bar from my room with the door closed. If I could hear downstairs then any noise I made could possibly be heard so I blocked my door which is my right. I spoke with someone at the front desk 3 times before I checked out that morning...a phone call, a knock at the door; any type of notification of an additional fee and the suspicion of an illicit drug being used in my room would have been nice!!! I sent an email to ihg's guest relations with no response so I called the 1800 only for them to tell me to speak to a manager at the hotel. I have NEVER been treated in such a manner. I felt like I was treated like a dog. I will NEVER stay at another IHG property again after being treated the way I was treated.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel is North Charleston's only 4-Diamond Hotel. Experience genuine southern hospitality in a chic environment with services to pamper your stay. The Crowne Plaza(R) hotel in North Charleston is conveniently located near Boeing, the Charleston International Airport (CHS) and across from the Convention Center and Performing Arts Center. Enjoy shopping at the adjacent Tanger Outlet Mall, or visit historic downtown Charleston just 15 minutes away. The Crowne Plaza hotel is convenient to I-26 and I-526, making it easy to take in the lush landscape of the Charleston Plantations or visit one of South Carolina's finest beaches; Folly Beach, Isle of Palms or Sullivan's Island. Whether putting for par on the world-renowned golf courses in Charleston, or fishing and sailing, unforgettable experiences await every guest. The Crowne Plaza welcomes you to experience the ambiance of our upscale, modern lobby bar and lounge, offering comfortable conversation areas and a 52" HDTV. Mingle over to our outdoor patio and pool and be sure to visit our Sweetgrass Restaurant. ... more less
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- Also Known As:
- Crowne Plaza Charleston Airport Hotel North Charleston