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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
Ranked #13 of 59 Hotels in North Charleston
Certificate of Excellence
Reviewed February 18, 2014

The shuttle driver was excellent, the front desk was very helpful upon check in. However, when we got to our room, there was an air purifier running to try to get the smoke smell out of the room, from the former guest who smoked in the non smoking room. Perhaps we should have been told of this at check in. The manager offered to take $50 off the first night if we stayed in the room or he would try to find us another room. He did move us to a double bedded room, but that room was very uncomfortable for us. The elevator was fast and the breakfast buffet was good. Cooked to order breakfast line was very slow, but the omelets were very good if you had the time to wait for them.

  • Stayed: January 2014, traveled on business
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Thank hiestandhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded February 24, 2014

Dear hiestandhouse,

Thank you for providing feedback regarding your recent stay with the Embassy Suites Charleston Area Convention Center. I can certainly understand the how unpleasant the odor of smoke can be when entering a hotel room! We do everything we can to discourage smoking in designated non-smoking rooms, however there are times when we faced with the unpleasant task of trying to remove the smoke smell in a short amount of time between the previous guest's departure and the next arrival. However, our team should have discussed the issue with you upon your arrival and offered you other potential options. I apologize that we did not do that prior to checking you in. We have discussed this with our housekeeping team and front office team to ensure we communicate more effectively in the future. I hope that you will allow us the opportunity serve you again in the future and exceed your expectations!
Regards,
Wade B

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929 - 935 of 1,273 reviews

Reviewed February 16, 2014

We reserved our room over a month ago before arriving. When we arrived at the hotel on our check in day. The check in process was fine until we got to our room to find that that wasn't the room we had reserved. We reserved a king size bed and the room had two full size beds. I was not happy about that because, we were not informed about the change when checking in. I called the front desk back and was told you are guaranteed a room but you may receive a different room that you reserved. I spoke with the manager he pretty much act like he didn't care. I must say though other than that the food especially was great and the room was clean. Will see about staying here again.

  • Stayed: February 2014, traveled as a couple
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Thank MZHARRIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded February 24, 2014

Dear MZHARRIS,

Thank you for taking the time to provide your feedback about your recent stay at the Embassy Suites Charleston Area Convention Center. Although I are thrilled that you enjoyed our food and the cleanliness of the room, I am disappointed that we didn't do a better job in communicating the room type issue. We always strive to provide the specific room type requested but there are sometimes circumstances that prevent that from happening. The goal in those cases, is to communicate effectively and professionally and try to "Make it Right" by providing caring service. It doesn't appear that our team did that and I apologize for the inconvenience! I would like to personally extend an invitation to return to our hotel and we will indeed "Make it Right". Again, thank you for your comments and your business. Please ask for me by name should you wish to talk in person.

Regards,
Wade B

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Reviewed February 10, 2014

Staff at this Hotel the best I have ever experienced . I have stayed at the best Hotels in the country and this Embassy Suites is the best by far. From check in, to transportation , restaurant ,room service , sales staff .Everyone is the must helpful , courteous , friendly ,people I have ever met.I reccomend this Hotel , to anyone that would like to be pampered and spoiled .

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded February 12, 2014

Dear Michael R,

Thank you for taking the time to comment about your recent stay at the Embassy Suites Charleston Area Convention Center! We are thrilled that our team members made such an impression upon you during your stay. We have already shared your comments with our team and celebrated their success! We look forward to serving you again very soon and thanks so much for referring us to others.

Regards,
Wade B

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Reviewed February 5, 2014

I have stayed at this hotel before and loved the service, food, and cleanliness of the spacious rooms. But last week was different. I felt so safe and cherished as a hotel guest as this hotel has management that thinks ahead and pulls out their amazing safety plans for incllement weather days before a traveling guest has a chance to fret about it... Long before the ice hit the ground and all the Charleston Bridges were frozen and shut down, the hotel put fliers under the guest room doors informing the guests how they would handle potential emergencies like a lack of power or heat in the hotel. They also spelled out how and where the food would be available in case th room service function was shut down by the storm. The staff was amazing and had to work 12 hour shifts to ensure there were ample hotel employuees to run the hotel and ensure all the guests were safe, fed, warm, and taken care of.

What a great hotel and what an amazing hotel manangement team! Congratulations, Embassy Suites North Charleston- I stay in hotels 4 nights a week and you are the best Hotel in Charleston, SC! Thanks for taking such good care of your road warrior guests like myself.

Kind Regards,
Pharmaceutical Travel Rep

Room Tip: Away from elevator and up high
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  • Stayed: January 2014, traveled on business
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Thank Tramsleysmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded February 7, 2014

Dear Tramsleysmama,

Thank you for sharing your recent experience about your stay at the Embassy Suites in North Charleston. I am sorry you had to be away from home and in our area during a very rare ice storm! It is nice to hear that you felt safe and cared for while you were our guest. Our main concern was the comfort and safety of everyone staying with us during the storm.

We hope you will have the opportunity to return to Charleston and stay with us again when the weather is superb!

Regards,
Wade B

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Reviewed February 1, 2014

Three years ago, my professional association conference was at this hotel. Again, this past January we were at Embassy Suites.
Breakfast was great---certainly many choices but it's the people who make it great. Emily and "The Omelet Dude" immediately knew who we were and made us feel unbelievably welcome!
Room was very comfortable. Location great right next to the convention center. I was very impressed with the housekeeping staff. Even the shuttle drivers could not have been better.
Because of time restraints, we did eat in the restaurant several times and found the food to be just great. One of the best Reubens I've ever had. Didn't expect that in Charleston!
I'll be very happy to return any time at all.

Room Tip: I was on the fourth floor just off the elevators. Never heard any "elevator noise".
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  • Stayed: January 2014, traveled on business
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2  Thank Millerinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded February 7, 2014

Dear Millerinn,

Thank you so much for sharing your positive experience while you were at the Embassy Suites in North Charleston! It probably won't surprise you that the two employees you mentioned are often recognized for their positive and caring attitude. We have already taken the opportunity to celebrate this recognition with them and our staff. It is team members like these that truly make the difference!

Once again, thank you for staying with us and taking the time to recognize our team.

Regards,
Wade B

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Reviewed February 1, 2014

The staff of this hotel are very helpful and friendly. The lobby is relaxing and has many areas to sit and relax during your stay. The suites are roomy and you can stock your kitchen to eat in your room if you want. The food at the restaurant was very good as well. A very welcoming hotel!

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Chanee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded February 24, 2014

Dear Chanee B,

Thank you so much for taking time to share your recent experience about your stay at the Embassy Suites Charleston Area Convention Center! I am so glad that you enjoyed your stay with us and that you enjoyed the food. We have reviewed your comments with our entire staff as a way to say thanks for all their hard work. We hope to have the opportunity to serve you again in the future and provide the same kind of service and experience you received during this recent stay.

Regards,
Wade B

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Reviewed January 31, 2014

Friendly staff, great FREE breakfast, very clean and neat and great location. Bedding is very comfortable and the room is very spacious. Evening happy hour is a great touch and allows you to enjoy a few drinks at no cost and without having to drvie.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Corey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded August 16, 2016

Thank you for sharing your experience at the Embassy Suites North Charleston. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to North Charleston.

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Additional Information about Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

Address: 5055 International Blvd, North Charleston, SC 29418-5963
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in North Charleston
#20 Family Hotel in North Charleston
#21 Romantic Hotel in North Charleston
Price Range: $161 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Enjoy a convenient location at Embassy Suites by Hilton Charleston Airport Hotel & Convention Center. Take the complimentary shuttle to Charleston International Airport just two miles away and walk to over 30 restaurants in the local neighborhood. Our Charleston, SC hotel is adjacent to the Charleston Area Convention Center and the Performing Arts Center and the Coliseum, ideal for attending an event at these venues. Just 10 minutes from Downtown Charleston, recently ranked the No. 1 City in the World by Travel + Leisure ... more   less 
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites

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