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“Conference Facilities” 1 of 5 stars
Review of Springmaid Oceanfront Resort Myrtle Beach

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Springmaid Oceanfront Resort Myrtle Beach
Ranked #42 of 218 Hotels in Myrtle Beach
GreenLeadersSilver level
Clemmons, North Carolina
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Conference Facilities”
1 of 5 stars Reviewed February 9, 2013

OK, I see this place is rated high as a resort. Frankly I don't see it. However I am attending a conference in the on site conference center.This is the worst facility I have seen in my career - 35 years in buisiness. The management has not made much of an effort to maintain the facility. NO directional signs for what's going on. The events have to do make their own. When you enter the conf. center you enter a GIANT cavernous old and NOT very well lit ballroom. Get on the elevator and head up. Old, out of style, uncomfortable, crappy facility. The restrooms are not even clean or well kept. It's like the conference center is an after thought. Needs a total Re Do. I would definitely NOT plan a conference for this place - It's embarrassing.

Stayed February 2013, traveled on business
Helpful?
1 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 19, 2013
Dear Past Guest,

After reading your review, I am very disappointed that our accommodations were not to your satisfaction. We strive to accommodate our guests to the best of our abilities and I am sorry that we fell short in your expectations. We appreciate your feedback and we work to make our resort one everyone will want to stay. We appreciate you bringing this situation to our attention, and we value your comments, feedback and your business with us.I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guest I can assure you that if you decide to return you stay will be one with positive memories.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,253 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (755)
Date | Rating
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English first
Dallas, NC
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 3, 2013

We have enjoyed staying at Springmaid Resort at least a couple times a year for many years! We love the convenience of having a pier to walk and fish, a novelty gift shop, the spacious grounds, the clean and comfortable rooms, and the friendly staff. We first started vacationing at Springmaid because of the reasonable prices and activities for the kids, and now that the kids are gone, we're on our own to enjoy Springmaid Resort for the convenient south Myrtle location, just blocks from movies, shopping, and attractions. We especially like the package which includes the buffet breakfast...That's the best way to start the day at the beach.

Room Tip: All the rooms are ocean view. We haven't stayed in a bad room here.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Poetry47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 6, 2013
Dear Past Guest,

We are thrilled to hear that you thoroughly enjoyed our resort. We value your business and we appreciate you making Springmaid a vacation tradition. We look forward in having you and the family back with us on your next visit to Myrtle Beach.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 3, 2013

My wife and I went this past weekend to the SC Square Dance Convention. We were assigned a room in the Cypress Building. The Cypress is far below the standard of the other two buildings. The 3 story building has no elevator. The door to the room (metal) had dents in several places and rubed the floor and ceiling when the door was opened (hard to open and close.). The light switch in the bathroom (contained a comode and tub with a showerhead....no sink, no mirror) might turn on the light....might not. No soap or shampoo. The sink in the entrance to the room didn't have a "stopper" so it would not hold water. The buttons on the phone to call the front desk, restaurant, pier, etc didn't work. Coffee maker had old, used coffee bag in it and the top of the pot was filthy. Had friends from my city who were assigned the room next to ours....who moved out due to mold in the shower (suspect we had mold too, as each morning when we got up my wife had a headache and I had sinus prblems....both cleared up after being out of the room a few hours.) Visited friends who were in LiveOak....the Cypress is "well below the standards" of the other buildings. For fear of getting a room in the Cypress.....I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE. THE CYPRESS BUILDING SHOULD BE TORN DOWN (not even rentavated)

Room Tip: Stay somewhere else.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 6, 2013
Dear Past Guest,

After reading your review, I am very disappointed that our accommodations were not to your satisfaction. We strive to accommodate our guests to the best of our abilities and I am sorry that we fell short in your expectations. We appreciate your feedback and we work to make our resort one everyone will want to stay. We appreciate you bringing this situation to our attention, and we value your comments, feedback and your business with us.I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guests I can assure you that if you decide to return your stay will be one with positive memories.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed January 31, 2013

I attended a conference at this hotel this week. The hotel is not beautiful and is in need of repair. The thing that I could not overlook was the bed bugs found living in my roommate's headboard. It was confirmed by maintenance that those were in fact bed bugs. A manager was never available to speak to us directly concerning this matter and we later learned that the hotel planned to wait until Friday to have the room treated. They did not notify the connecting rooms of the situation. I know this because those rooms were apart of our conference group.

  • Stayed January 2013
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
8 Thank Candia23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 2, 2013
Dear Past Guest,

After reading your review, I am very disappointed that our accommodations were not to your satisfaction. We strive to accommodate our guests to the best of our abilities and I am sorry that we fell short in your expectations. We appreciate your feedback and we work to make our resort one everyone will want to stay. We appreciate you bringing this situation to our attention, and we value your comments, feedback and your business with us.I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guest I can assure you that if you decide to return you stay will be one with positive memories.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
5 of 5 stars Reviewed January 31, 2013

I would highly recommend staying at Springmaid Beach Resort. Very comfortable, low key and peaceful. The staff was friendly and helpful. I have never experienced such a quick check in with any of my other travels.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 2, 2013
Dear Past Guest,

We are thrilled to hear that you thoroughly enjoyed our resort. We appreciate you taking the time to share your great experience with us. We thrive to provide the best family accommodations on the south end of beach. We look forward in having you and the family back with us on your next visit to Myrtle Beach.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 30, 2013

My family has been staying at Springmaid since before I was born! Needless to say there have been upgrades! Its very family friendly. The rooms r recently renovated and clean. No matter which pool u r at it never seems to be crowded. The only draw back is the summer, it's a bit over priced, but then what hotel isnt.

  • Stayed August 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank beem318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 19, 2013
Dear Past Guest,

We are thrilled to hear that you thoroughly enjoyed our resort. We look forward in having you and the family back with us on your next visit to Myrtle Beach.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Statesboro, Georgia
1 review
5 of 5 stars Reviewed January 29, 2013

The beach is beautiful, and would be nice if the weather was warmer. Convenient to lots of restaurants and entertainment.
Loved the view from the dance floor. The picture windows gives it a real open feeling.
The updated renovations to rooms and grounds make it real attractive.

Room Tip: Request a room near the elevators
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Paula W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Oceanfront Resort Myrtle Beach, responded to this review, February 2, 2013
Dear Past Guest,

We are thrilled to hear that you thoroughly enjoyed our resort. We appreciate you taking the time to share your great experience with us. We thrive to provide the best family accommodations on the south end of beach. We look forward in having you and the family back with us on your next visit to Myrtle Beach.

Sincerely,

SMB Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Springmaid Oceanfront Resort Myrtle Beach

Property: Springmaid Oceanfront Resort Myrtle Beach
Address: 3200 South Ocean Boulevard, Myrtle Beach, SC 29577 (Formerly DoubleTree Resort by Hilton Hotel Myrtle Beach Oceanfront)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Myrtle Beach
#34 On the Beach Hotel in Myrtle Beach
#34 Romantic Hotel in Myrtle Beach
#38 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springmaid Oceanfront Resort Myrtle Beach 3*
Number of rooms: 485
Official Description (provided by the hotel):
Recently remodeled, the entire 27-acre, oceanfront resort feels fresh and new. Springmaid's location on the quieter southern end of the famous Ocean Boulevard feels more secluded, yet this family-friendly resort is just minutes from all the excitement of Myrtle Beach's most popular attractions, theaters, shopping, dining and golf. Spacious, designer-renovated rooms include all ocean view balconies, beautifully appointed fabric and furnishings, plush 5 Diamond Series mattresses and bedding, granite countertops, full-sized refrigerator, microwave, coffee maker, safe and more. The resort features 6 pools, 2 lazy rivers, Marlin's Buffet Restaurant, the beachfront BARnacles Bar & Grill, 1068 ft Fishing Pier, 18-hole miniature golf course, game arcade, fitness room, gift shop, tackle shop, ample complimentary parking, and complimentary wireless internet. The resort offers more than 35,000 square feet of meeting and event spaces and is host to Myrtle Beach's largest oceanfront Conference Center. All guests enjoy complimentary access to Springmaid Pier. Fishing is available at a discounted rate. All rooms are air conditioned and non-smoking. Springmaid offers a limited number of pet-friendly accommodations. ... more   less 
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Also Known As:
Springmaid Beach Resort And Conference Center
Springmaid Beach Hotel Myrtle Beach
Springmaid Hotel
Springmaid Resort
Springmaid Beach Myrtle
Beach Springmaid

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