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“Won't honor fully paid reservation!!!”

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The Patricia Grand, Oceana Resorts
Ranked #60 of 209 Hotels in Myrtle Beach
Virginia Beach, VA
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Won't honor fully paid reservation!!!”
Reviewed January 14, 2013

I paid for a room online for May 1-5 and paid in full. I received a reservation confirmation stating that I was paid in full for the four nights. Today, I receive a phone call stating that they will not honor the reservation because the "price was incorrect" and it was an "online glitch". I feel that they should honor what I paid for. If this is the service that they give before I even arrive, I would be wary of how they would treat me when I got there.

Stayed January 2013, traveled with family
Helpful?
6 Thank rsmith355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanaResorts, General Manager at The Patricia Grand, Oceana Resorts, responded to this review, January 16, 2013
Thank you for taking the time to provide your feedback on your reservation experience. We are greatly disappointed that you encountered this error in our reservation process. We can assure you that this error has been corrected. It is our understanding that a member of our staff contacted you and noted our willingness to extend an alternate offer for your stay, or even a full refund if you desired. Again, we are truly sorry for the inconvenience and do hope you’ll decide to reserve your stay with us again in the near future. We are certain you will have a wonderfully memorable vacation experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,827 reviews from our community

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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (511)
Date | Rating
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English first
Wilmington, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 12, 2013

a step up in cleanliness from the rest of the field competing for your business for an oceanfront stay in Myrtle Beach. the kitchen and bath was recently updated and didn't have the familiar "mildew smell" of most Myrtle beach hotels. staff was great, and gave us our top floor request! Indoor/outdoor hot tub and pool was clean. There's nothing like an outdoor hot tub in the chilly fall temps.
We've been staying at different hotel/resorts in Myrtle for Thanksgiving for about 5 yrs now and this was the best. You'll pay a little more, but for my money it's worth it.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank NCarchitect_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinston, North Carolina
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 10, 2013

Usually stay at Ocean Park, but decided to stay @ PG instead, because were taking granddaughter with us. Didn't think rooms were as clean, nor as nice as Ocean Park, but it was functional. Cooke complete Thanksgiving Lunch (turkey, ham, beans, potato salad, stuffing, gravey, yams, rice, etc...) and we ate. Then, we invited housekeeping crowd from hotel to come in and fix plates. They were excited and told us how much they enjoyed the food.Think they told us they were from Jamaica...and were going back home soon for winter. Felt I had done a "good deed"! On the negative side, the Lazy River @ PG is a JOKE! Yes, you have one, but too small and not much fun, for adults nor children--Also, was cold when we were there, and they had PLASTIC covering outside wall. On positive side, indoor pool was great and very pretty--Better than Ocean Parks'. Workout center was efficient. Would go back there, but NOT IN SUMMER--bet traffic and congestion in area is AWFUL during summer months. Too close to other resorts for me! Was going to eat in restaurant, but was told by other visitors at hotel that was not good and over-priced...So, can't comment on restaurant!
J. Grant

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1minnismom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohatchee, Alabama, United States
1 review
Reviewed January 10, 2013

We booked through Expedia and the only part of this experience which was not enjoyable was being told that we owed additional monies for our dog. This was not explained as being additional and when we paid in advance, we thought everything was taken care of. Be very careful that everything you think is included really IS included...

Room Tip: Having an oceanfront, pet friendly suite was awesome! Definitely worth every penny! :-)
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 3, 2013

We have been there a number of times and have not been disappointed. Rooms are nice...staff is nice...and a great view of the ocean! Steps to the beach and all of the pools. Plenty of stuff to do, and close to Boardwalk on the Beach!

Room Tip: We were in room 1904. Clean. Updated. New kitchen. Great view!!
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Civilwarrior1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2013

We usually celebrate New Years with a day at the beach. The room and the service were excellent. Of course fire crackers are a fact of life in South Carolina. We plan on coming back in Feb for the golf packages. Appreciate that you are pet friendly. We would not have stayed there if we could not bring our Westie.

Room Tip: Get up on the upper floors. It is worth the little extra elevator ride.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Logdog62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Patricia Grand, Oceana Resorts

Property: The Patricia Grand, Oceana Resorts
Address: 2710 North Ocean Blvd, Myrtle Beach, SC 29577-3052
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#32 Business Hotel in Myrtle Beach
#44 On the Beach Hotel in Myrtle Beach
#46 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Patricia Grand, Oceana Resorts 3*
Number of rooms: 308
Official Description (provided by the hotel):
Let the family fun begin at our classic Myrtle Beach resort. Enjoy inviting accommodations, endless activities for kids, playing in our oversized indoor and outdoor pools then dining at Grand Central Station. This expansive resort offers standard rooms and one bedroom suites as well as monthly and weekly rentals. Ideal for family vacations, romantic getaways and golf outings. ... more   less 
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Also Known As:
Patricia Grand Resort Hotel, Oceana Hotel Myrtle Beach
Grand Patricia Resort
Patricia Grand Myrtle Beach
Patricia Grand Hotel Myrtle Beach
Patricia Grande

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