We have stayed at OFV many times. This time there was definite degradation of the rooms/facility. The first room we were assigned was filthy, complete with stained carpet, broken cabinets, outdated furnishings, and a toilet that didn't flush properly. All this eventhough we requested a recently updated room. I was too afraid to have my toddler in the room, so we asked to move. The second room was somewhat better, although the furnishing were clearly in need of replacement. The closets were packed with the owners personal items, we squeezed a few hanging items in the master bedroom. The heater in the family room was broken, and we had to go purchase a heater/fan unit to warm the second bedroom. To top it off - the previous renters left some "good vibrations - not sold in stores" party supplies.
Worse, my son left his Christmas Wish Book on the side table, along with his little craft box. We tried to contact housekeeping - called a ton of times throughout the day. No one returned the call. When I finally pleaded the operator to find someone, the housekeeping manager said nothing was turned in to lost and found. And her response: Better Luck Next Time. She said the room was left messy. She kept changing her response about the room cleaning, stating at one point the room wasn't cleaned for a few days after we left. We left on Sunday, my first message was on Monday, we spoke on Tuesday. What's that about? TRUTH FOLKS - NO WONDER THE ROOMS ARE DIRTY! Anyway, I responded to her point that we had taken all of the trash to the dumpster ourselves and the linens were the only items left in the room.
A manager, Mr Hagy, did speak with us. When we asked about the room conditions, and the inconsisent story even he provided about the room cleaning. He said because we used the hotel.com rate ($69 was too much) that he would give us a $40 cleaning discount. At one point he also said the 2 rooms we had were "under renovation" and were not scheduled to be booked. WHAT HELP - & CAN ANYONE TELL THE TRUTH HERE!
Heads up homeowners and potential renters! You should demand a certain standard of quality. Like I said, we've stayed here on numerous occassions. The location is nice and it's in a quieter area. It's terrible that Sands Management takes such a non-caring approach to its customers. Someone should've been responsive to our concerns and shown a little empathy that my son's book was left - instead of trashing it which is what really happended. Well, last I checked, customers keep a place in business, and word-of-mouth is some of the most respected form of advertisement.
We'd love to stay at OFV, but only if we book through the homeowner. That way we know what we're getting upfront. Goodluck otherwise.
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- Also Known As:
- Ocean Forest Villa Hotel Myrtle Beach
- Ocean Forest Hotel
- Ocean Forest Villas