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“8th trip and will come back again”
Review of Ocean Reef Resort

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Ocean Reef Resort
Ranked #19 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Mechanicsville, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“8th trip and will come back again”
Reviewed August 27, 2013

This was our 8th trip to Ocean Reef and our first in a 3-bedroom condo in the South Tower. The room was pretty clean and in good shape The location is one of the reasons we stay there. It is very quiet and family oriented in that stretch of hotels. The outdoor pool is beautiful and loved the music paying when sitting by the pool. The kids like the hot tubs and lazy river. We feel very comfortable at this hotel and the service was great, especially Selena. We have looked at other hotels, but can't find a reason not to stay here again next year. We stayed 8 nights this year but maybe will try 9-10 next summer. Also enjoyed the breakfast. If you have children of any age, want to be in a relaxed area but still close to everything, and have plenty of pools, this is the place to stay.

Room Tip: The South Tower has the best views of the pool and the ocean.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BrianSH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear BrianSH1,

Thank you for taking the time to let us know about your recent stay! We are thrilled you and your family had such a great time and we thank you for recognizing our staff! We will see you and your family next year!

Sincerely,

Crystal VanderSchans
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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Traveler tips help you choose the right room.   Room tips (735)
Date | Rating
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English first
Newport, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2013

We arrived at Ocean Reef on Aug. 18 and from that very moment our vacation started out just perfect. Amy at the front desk was really helpful with check in and all the questions I had about the area. The room was updated and very clean. The pool area was very neat and there was someone always checking the cleanliness of the pool water and picking up after people. The breakfast buffet was a something to look forward to every morning and the service was great. I will always try my to stay here from now on. Thank You Ocean Reef. Don Jenkins

Room Tip: Iv'e stayed here for the last 6 trips and have never had a bad room
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Donald J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear Mr. Jenkins,

Thank you for such a great review! We are are glad you and your family enjoyed your stay with us and we certainly look forward to your next visit!

Sincerely,
Crystal VanderSchans
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
Reviewed August 26, 2013

Everything went very smooth from check in to check out. I would advise to check in early to beat the check in rush. The restaurant staff was outstanding, friendly and courteous. Enjoyed our stay and plan to come back during off season. We stayed during peak season and the hotel staff did a great job but I prefer a little less crowded.
I would definitely recommend this hotel.

Room Tip: Upper floors have a wonderful view.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear Michael C,

Thank you for such a great review! Thank you also for taking the time to recognize our dedicated and hard working staff. We look forward to seeing you in the off season!

Sincerely,

Crystal VanderSchans
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2013

I made reservations online after looking at numerous places in Myrtle Beach. This Resort is amazing for families with so many different activities to choose from. A huge area contains a life size chess board, shuffle board, ping pong tables. A gym and sauna to relax. The different pool areas was great as our family had kids of ages ranging from 2 months up to 9 years. The rooms were amazing and so clean. The bedding comforter was even spotless!!

Room Tip: You can get a corner room with a view of the ocean and see just as much of it as the oceanfront room...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear Carla B,

Thank you for letting us know about your recent stay! We are glad you and your family were able to utilize some of our fun, family friendly activities! We do hope your kids were able to visit some of our amazing kids club that is available during the summer! We look forward to seeing you and your family on your next visit!

Sincerely,

Crystal VanderSchans
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville, Ohio
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 26, 2013

We stayed at Ocean Reef last summer during the 4th of July holiday and had such a good time that we decided to stay here again. I think we actually enjoyed the experience more this time around because it was late August and therefore not as busy. We actually almost went with another hotel because we had concerns with how mixed the reviews of this hotel have been and I am glad that we ultimately decided to stay here again. We arrived early to give ourselves a full first day in Myrtle Beach and we were able to pre check in – so we received access to the amenities and a parking pass. We were contacted when our room was ready and we were settled in hours before check-in. Parking for unloading and loading is tight and regular parking is across the street, but this is typical for a lot of Myrtle Beach hotels. We stayed in an oceanfront room with two queen beds and a kitchenette. Our room was located on the 11th floor, so we had a spectacular view. The room was small, but it was the perfect size for our needs because we spend very little time in our hotel room on vacation. The room was very clean and had signs of having some recent small renovations (fresh paint, new lamps). Our room was cleaned efficiently daily. The staff was friendly and helpful. The pool areas are very nice and very clean. I honestly have no idea as to why there have been so many negative reviews in the last couple of months. I will say that if you are looking for an upscale five star resort that offers luxurious accommodations that this is probably NOT the place for you. I think travelers should keep in mind that Myrtle Beach is a very large vacation destination and there are lots of options for you to get exactly what you are wanting. However based on both of my experiences at this hotel, if you are looking for a clean place that offers basic accommodations and amenities, I would give Ocean Reef a try.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank mnh0514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear mnh0514,

Thank you for taking the time to let us know about your recent stay with us! We are happy to hear that your stay was an enjoyable one and we appreciate the opportunity to host you and your family's vacation for a second year! We thank you again and definitely look forward to seeing you next year!

Sincerely,

Crystal VanderSchans
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 25, 2013

We stayed at the Ocean Reef in August and I think that it does not deserve to be called a Resort it is rather a deserving 3 star Motel. While the resort is pretty big it doesn't offer much and the things that it does offer it does so on a small scale. They have a couple of pools and slides for the kids however my kids never made any use of the pools because they are filthy and they always smelled like poop for some reason,we did not go all the way to Myrtle Beach for the pools, we made use of the Ocean. The gym is a joke, it's not so much a gym as it is just a tiny little room with 3 treadmills, 2 ellipticals and 1 weight machine....that's it! Thank god for the beach as it makes a great running ground:). The rooms are just basic with beds that are super uncomfortable and the pillows are rock hard(so we purchased some cheap ones which were much better). The bathroom was really dirty and never properly cleaned during our 7 night stay,they only brought us new towels and emptied the garbage...THAT'S IT. The room was never vacuumed during our 7 day stay. I can't comment much on the bar or the restaurant as we never made use of them. The good points and why I think it deserves it's 3 stars is the LOCATION....you are right at the beach and ours was a Oceanview room which was amazing, waking up every morning and drinking our Starbucks coffee(which you can get next door) to that view was priceless and the beach is gorgeous.Front desk is terrible, they are inefficient, rude and pretty much ignore you while chatting away on their personal cell phones. Bottom line is we would not stay again at this Resort but we do recommend it for someone who is on a budget as it does have a little Kitchen in the room(Beware the kitchen is pretty dirty and greasy). Myrtle Beach is absolutely amazing and we LOVED it, we are planning on going back every year from now on but we will stay somewhere else.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katrina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear Katrina K,

Thank you for letting us know about your recent stay. I do apologize for any inconvenience you encountered during your stay. In regards to your housekeeping service, we never want our guests to feel like their room is not to our and their standards. We would recommend a call to the front desk and to a manager so that your issues could have been resolved quickly and you would have felt comfortable in your room. Please note, I have contacted the Director of Housekeeping and we are always going over reviews our guests write about their experience with our staff to ensure they understand the importance of attention to detail. In regards to the front desk, your review of the staff is surprising. The front desk staff is the first impression of our resort and their behavior is noted to all of guests from check in to check out.I can assure you, and it can be verified by our guests review on tripadvisor, that they are professional and always willing to help in any way they can. I would appreciate the opportunity to speak with you in regards to your experience, but I do have to disagree. I believe we are an amazing resort with many wonderful amenities. Again, thank you for your comments.

Sincerely,
Crystal VanderSchans
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Hill, Florida
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 24, 2013

I made reservations online after looking at their site. There is no Restaurant, except from 7- 11am for a breakfast buffet. It shows on flyer about dinner on the premises but there is nothing. The rooms are dirty and they claim newly renovated if so they should sue the people who did it. Our room had unfinished drywall, electrical outlets the were for show only others had gapping holes around them, molding that stops short on walls not to mention the mirrors, television screens were smeared and streaky. Let us not forget the fact there was not hot water! They take your money and then tell you no refund so you found yourself staying at a dirty, no restaurant, MOTEL for resort prices . I will posting pictures of the room my husband and I stayed in and were miserable the whole time we were there because we force to stay in a ugly place that motels were nicer at resort prices. A total waste of $400.00 dollars for 3 days.

Room Tip: Go somewhere else
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 1, 2013
Dear Kim C,

Thank you for letting us know about your recent stay. I appreciated the opportunity to speak with you in regards to your recent stay and glad we were able to resolve the situation to both of our satisfaction. Again, thank you.

Sincerely,

Crystal VanderSchans
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Reef Resort

Property: Ocean Reef Resort
Address: 7100 North Ocean Boulevard, Myrtle Beach, SC 29572-3646 (Formerly Myrtle Beach Martinique Resort)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#12 Family Hotel in Myrtle Beach
#14 On the Beach Hotel in Myrtle Beach
#19 Business Hotel in Myrtle Beach
#22 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Reef Resort 3*
Number of rooms: 331
Reservation Options:
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Also Known As:
Ocean Reef Hotel Myrtle Beach
Ocean Reef Myrtle Beach
Beach Myrtle Ocean Reef Resort
Ocean Reef Sc
Beach Mrytle Ocean Reef Resort Sc

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