Our vacation this year at the Ocean Reef had quite a bumpy start. First of all, when we completed our pre-check in (we were early), nothing was said about a problem with the condo. When we picked up our keys later in the day, we were told we could only be in the unit for one night "since the owner was returning." We were not at all happy about having to move all of us since basically we couldn't even unpack. With us was our grandson who has a medical condition and must keep on a very strict schedule regarding dietary and medical needs. We were told that we would be moved by the staff the next morning between 11:30 and 1:30. Well, of course 1:30 rolled around and we had not heard anything. We had been told just to leave everything packed and that the staff would move our stuff and we would only have to pick up the keys. We were uncomfortable leaving our things unattended, even in the room. Long story short, we were told two different units to move to and lots of confusion ensued. We basically had a full day of our vacation spent sitting around. The desk personnel didn't seem concerned and we were not getting any straight answers.
However, Crystal (one of the managers) appeared on the scene and made everything right. She did an outstanding job of assisting us and was very apologetic regarding our being inconvenienced. She went above and beyond and completely out of her way to make sure we were taken care of. She even provided compensation for our troubles. I can't say enough to anyone that if you are having problems at this property, contact Crystal. She did an outstanding job!
The rest of the vacation went smoothly. We have been staying at Ocean Reef pretty consistently for about twelve years. We like the property and the location. Even though it was so crowded due to the time of year, everything was very nice.
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- Also Known As:
- Ocean Reef Hotel Myrtle Beach
- Ocean Reef Myrtle Beach
- Beach Myrtle Ocean Reef Resort
- Ocean Reef Sc
- Beach Mrytle Ocean Reef Resort Sc