I had a horrible experience. The only thing nice about my stay was the view from my room on the 15th floor (room 1515). I had made a phone reservation and had requested the King Oceanfront suite and instead got the King Parlor. The furniture and fabric was old and worn and stained. The curtains had holes in them. The counters were dirty-had old food and coffee stains on them as did the end table, which even after 5 days was never cleaned. There were also stains on the bathroom mirror which were never cleaned. There was no hot water in my room. I turned on the shower as hot as it went and it was warm and after 15 minutes turned cold. They assured me that they adjusted the boiler but there was no change. The toilet ran constantly, filling every 7 minutes. Even with the door shut and TV on it could still clearly be heard. They came to fix it twice and then it refilled every 60 seconds. Finally on the 3rd try they fixed it. It took 2 days for that to actually happen. There was no toilet tissue in my bathroom and after calling for it to be brought to my room it took an hour for them to do so. The towels smelled-I went to the store and bought my own to use. I took a blanket out of the cabinet and it was covered in dirt-Like someone had wiped their feet on it. The cabinet itself was half shoved against a door and tilted way over and there was a missing drawer. In using one of the luggage carts to bring my stuff up to my room, I tried coming through the doors closest to the elevators and my room but the handicap button to automatically open the doors did not work-either from the inside or outside so I had to struggle with the doors and the cart. Also, all of the doors to the outside that you need to use your room key to reenter were just left open at all times so anyone could walk in through any of the doors which is very unsafe. The tv was old and a 27inch and screen fuzzy. There was also no easily accessible outlets. All were behind furniture. I had to move aside the heavy beside table and unplug the lamp to plug in my phone and computer charger. They provided a coffee pot (with no complimentary basket of coffee or tea that you find in even the cheapest motels) and a toaster but there was no where to plug them in. I had to take them into the bathroom to use them. I was on vacation with friends. One couple had a room on the 15th floor and it was so dirty they asked to switch rooms and they got a room on the 5th floor but they only stayed one night before leaving. The other group had the 4 bedroom suite on the 2nd floor (226) which was very nice and updated with large flat screens but the dishwasher didn't work and there were loose tiles falling out, Neither of which were addressed during their stay. I meant a lady in the elevator and she was upset because she had requested a room on the 1st or 2nd floor because she had a young child and felt safer because of the balcony's and they put her on the 14th floor. The downstairs lobby area is very nice but the rooms need work. Also, the bar and restaurants were not open. We stayed between Christmas and New Years. I do not know if it was just closed that week or if it closes for the off season. There was nothing at the hotel or on the website indicting the closing.
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- Also Known As:
- Ocean Reef Hotel Myrtle Beach
- Ocean Reef Myrtle Beach
- Beach Myrtle Ocean Reef Resort
- Ocean Reef Sc
- Beach Mrytle Ocean Reef Resort Sc