Just got back from the Westgate and want to review while things are still fresh in my mind. I booked my room blindly on Hotwire and was concerned when I saw the reviews. There are 2 sections of the property- the newer nicer villa building and the standard older hotel rooms. I knew we would get one of the older hotel rooms facing the amusement park because we bought on Hotwire. So when we got there I paid to upgrade to an oceanfront room in the older building. The newer villa building was sold out.
I was pleased with the room. It was MUCH nicer than what the Westgate's own website shows. In the older building the website shows old-style rooms with turquoise walls and ugly multi-colored bedding and old furniture. Instead the room had been updated. It had new modern-design carpets. Newly painted neutral walls. A huge flat-screened TV. New fluffy white bedding with white down comforter. This bedding was fresh and crisp. It looked brand new. The furniture was very nearly brand new too. It was modern, dark wood and was in excellent shape. The room smelled nice. It was clean. There was a refrigerator but no microwave. There was a safe. There was a beautiful ocean view and balcony with 2 chairs. The slider door actually had an easy to use and secure locking device like I don't usually find.
The bathroom tile grout was a little dingy but the bathroom had been updated to include a granite counter. The shower curtain looked to be brand new. The toiletries, toilet paper and such were nice and plentiful. The towels were fluffy and white and appeared to be new. It was a small bathroom but clean and adequate.
I can't comment on the internet because I didn't use it.
I wish there was an indoor pool. All of the water features are outdoor but they are heated and fairly warm. There were 2 regular pools and both were handicap accessible. 1 kiddie pool with splashing-type features. 1 lazy river. and 1 hot tub. There was constantly someone out there tidying up around the pools or stocking the towels that are provided. I always saw people around working on things around the property so I know they try to keep things maintained.
Elevators and hallways:
The elevators did not look as good as the rest of the property for some reason. The hallways were also not quite as nice. But I did notice some air conditioning on the hallways as well as dehumidifiers so it seems like they try to keep them comfortable in extreme temperatures which is good for Myrtle Beach. I have surely been in some hot humid hallways in that beach town over the years. As I said before, I always saw someone painting, cleaning or maintaining something around there so the place is not in disrepair overall.
Staff (not counting food service):
The staff here is really NICE. Super friendly in fact. I think everyone I saw smiled and greeted me. They went out of their way to be helpful. I was very impressed with this.
Like everywhere I have ever stayed in Myrtle Beach parking can be a problem if you come in late in the evening. The Westgate had an overflow lot across the street that we had to use several times but this is expected. At least we didn't have to park in a super tight parking garage like many MB resorts have. Also many resorts we've stayed at in MB have ALL of the parking across the street. It was a luxury to have so much parking available on the hotel side of the street really. And the spaces were large and easy to park in.
You could park your car in the lot and never move it the entire time you vacationed if you wanted to. There is a Friendly's restaurant directly across the street. There is a greek fast food joint close by and down behind this joint there is a nice little ocean-front bar. There are numerous restaurants on the other side of the Family Kingdom too. There is a mini-mart for snacks and beer/wine just down the street. There are several t-shirt/beach supply stores in easy walking distance. There is an amusement park directly across the street and a water slide directly next door. There is also a parasailing, banana boat, etc operation directly next door.
Note about Family Kingdom Amusement Park. There is no admission fee so you can walk over and just pay for 1 ride if you want or just play one game or buy 1 slurpee. They also have a daily wristband to ride all you want. This is a really nice, clean amusement park.
Bonus nature feature:
Withers Swash (which is a tidal creek) is next door to the hotel. If you have a nature-lover it gives him a nice place to poke around. My husband and son caught numerous sea urchins and a starfish in here (which they let go of course).
Other things on the property:
There was a small game arcade and some kind of a kids room that looked to have 2 attendants working there. My child is too old for this so I didn't look into it. There were also kids and adults activities for everyday (mostly with fee). Mostly crafts for the kids. For the adults trips to the casino boat, massages, hair brading, etc.
This is where the resort dropped the ball in my opinon.
Pool bar/lunch. It opened at 1:00. We had some drinks here and they were really good and reasonably priced. The restaurant was not open for lunch but you could order a limited selection from the pool bar. We ate lunch there twice and it was fine. We had hamburgers, hot dogs, and fried chicken tenders all with french fries and they were all good. They brought the food out in to-go boxes with condiment packets so you could eat by the pool or take it to your room. I thought the food was very reasonably priced here. We had 2 different bartenders/servers in this area and they were GREAT. Very nice and very efficient.
Restaurant for breakfast.
They had a full breakfast buffet for $7.95 including coffee and juices. This was a good buffet and very well-priced. It had bacon, sausage, grits, oatmeal, potatoes, pancakes, french toast, cereals and more. It is a really good bet for breakfast.
Restaurant for supper.
This placed sucked for supper. I knew better than to eat at a hotel restaurant for supper but it was raining and I didn't want to walk across to Friendly's in the rain. I had the special for the night which was a cajun steak for $20. It was well-cooked and had a nice flavor but it was 90% fat and I might be optomistic on that. It might have been 95% fat. The baked potato had been microwaved and was hard and dry. I could barely eat it. The mixed vegetable was horrible. It was also microwaved to within an inch of its life and coated with so much oil it was greasy. I didn't even eat one bite of it. The side salad was nice as was the dressing. My son had the personal pizza with fries and he liked it very well. The waitress left much to be desired. She was finishing up with one table when we came in and then we were her only table until long after we had finished eating. She never checked back with us so I did not have the chance to gripe about my bad food. Then we finished our meals and waited and waited. She finally came out to do something else and I told her that we wanted to charge the meal to our room hoping that she would get the hint to bring us the bill. She walked off and never came back. I looked at the time on my cellphone. 19 minutes later (this would have been at least 40 minutes after we finished eating) I finally got up and stood at the bar until she noticed us and came over to get our bill together so what I could sign it to the room. She never even noticed that I barely touched any of my food. She said she gave me my son's meal "free" (because of the long wait I had endured) and I said it was supposed to be free anyway since I ordered an adult entree. She said that it was not normally free when you ordered the special. This is total BS. Meanwhile the other bartender/waiter was practically kissing his table's butts because they were ordering alcohol along with their food. I'm sure their food was bad too but at least they got good service. This restaurant brought my whole opinion of the resort down quite a few notches.
I was not approached or harrassed by any kind of timeshare pitch. I appreciated this. However, they were giving plenty of pitches. There was no lack of timeshare prospects. The timeshare tours did not hamper my enjoyment of the vacation at all. I enjoyed over-hearing some of their pitches too. They are pretty smooth. Though I will say that the timeshare sales area was the nicest are of the entire complex. It was very modern. Very clean. Perfect in fact. They know where to really invest their $$ on that property- to attract new timeshare owners. I don't blame them for it- it is what it is.
If my supper restaurant experince would have been good, I would have given this place 4 out of 5. I also told the guy about the very bad restaurant experience when I checked out. He totally ignored that I said anything about it. I got the feeling he had heard it before.
Therefore I had to go with a 3 star rating because the restaurant experience sullied the whole affair and no one seemed to want to make it right.
I would stay here again, but just not eat at the restaurant at night. Overall it was well worth the price I paid.
- Official Description (provided by the hotel):
- Spectacular Oceanfront Vacation Getaway Enjoy an amazing vacation with the entire family on the white-sand beaches of the Grand Strand at the beautiful Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the bustling coastal resort of Myrtle Beach. Located across the street from Family Kingdom Amusement Park and just 2.5 miles from the bustling Broadway at the Beach venue. Each of the resort's spacious, beautifully decorated villas features a fully equipped kitchen or kitchenette, sleeper sofa and furnished balcony. ... more less
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- Also Known As:
- Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
- Holiday Inn Myrtle Beach