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Westgate Myrtle Beach Oceanfront Resort
Ranked #69 of 218 Hotels in Myrtle Beach
Brooklyn, New York
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Dirty”
2 of 5 stars Reviewed March 29, 2013

I checked in here after traveling for the entire day. I went to take a shower and there was hair on the walls that wasn't my own. There was also hair all over the shower curtain, different hair than the one on the walls. The shower would not turn off and leaked all night.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank laurenj1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, May 1, 2013
Thank you for your recent feedback on Westgate Myrtle Beach Oceanfront Resort. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments to ensure that this doesn’t happen again. We appreciate that you brought these issues to our attention as we work diligently to resolve them. It goes without saying you should not have experienced these issues and we sincerely apologize for not meeting your expectations nor our standards. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (463)
Date | Rating
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English first
Pembroke, Canada
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 27, 2013

A most enjoyable week on Myrtle Beach where there is 60 miles of beautiful beach. Great for walking, collecting shells, kayaking, banana boating, swimming, etc. The hotel is situated right on the beach and what a hotel! This was an exchange with our time share and it's the best we've been to! We were on the 6th floor and what a view.....you felt like you were right out there! We had a huge master bedroom with king size bed, a two person jacuzzi and a large reading chair looking out the patio door (that was just in the bedroom!). We had a large shower room, double sinks and a cupboard with 18 bath towels -- 18! couldn't believe it!! The living room had a queen pull out sofa, a love seat and a large flat screen tv with patio doors, most comfortable...also a great sounding stereo! The dining room had a long table with bench and 4 chairs to accomodate 8 people. The kitchen had a microwave, washer and dryer, dishwasher, full stove and fridge (with icemaker) and lots of dishes and flatware even the coffee ,dishsoap, dishwasher soap were provided for the whole week. This place was spotless, never seen a place so clean. There were several pools, it was close to many attractions and parks, shopping, etc. It was a week in paradise! Excellent staff and concierge service and security in the parking lot!

Room Tip: 6th floor gave you a super view and the extended balcony had a table and two chairs at each end of i...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, April 6, 2013
Thank you for your review of Westgate Myrtle Beach Oceanfront Resort. Guest satisfaction is our top priority and we are pleased to read that you enjoyed the location and the great views. We are glad you had a "most enjoyable week." We will share your comments with the staff as we are sure they will be very pleased to know that you said, "This place was spotless, never seen a place so clean". It was our pleasure, and thank you for choosing Westgate Myrtle Beach Oceanfront Resort for your Myrtle Beach vacation. We look forward to exceeding your expectations again!
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Bolingbrook, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 27, 2013

I have been to several resort, this one was uber amazing. The view from my room was gorgeous! The staff was very heplful nice and courteous too! The knowledge of things to do by the staff made me feel even more comfortable and ready to explore the surrounding area. What ever is was that you were looking to do the staff was right there with the answers. Even thought they were doing renovations the rooms were clean and comfortable, and unlike many other hotel resorts there were plenty of towels in the bathroom!! That was a plus for me. Besides having to pay for WiFi and breakfast the time i stayed there, I had a wonderful experience and cant wait until I come back!

Room Tip: rooms with the ocean view are wonderful, and if your traveling with a group and your rooming by your...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Hurley216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, April 6, 2013
Thank you for describing Westgate Myrtle Beach Oceanfront Resort staff as “very helpful nice and courteous”. We are pleased that we exceeded your expectations! We love that you feel that the "rooms were clean and comfortable” and that you "had a wonderful experience and cant wait until I come back!" We all thank you and look forward to welcoming you back and exceeding your expectations once again.
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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed March 26, 2013

I, being a college student, took a road trip down to this hotel for spring break. The pricing was excellent with the Triple A discount and two other girls and I fit comfortably in a room with a kitchen and king sized bed with a pull out couch. There was a certain security guard there who did a wonderful job and I just wanted to take the time to bring attention to him! His name was Kevin Knipper and he was a joy to have around the hotel! He really took the time to get to know the visitors and was respectful when he had to enforce the rules. I know it must have been difficult to deal with all the loud spring breakers, but his attitude and personality made us all really want to be respectful and I appreciated how he handled every situation. So again, his name was Kevin Knipper and his badge number was 308. He was a FANTASTIC security guard and he should definitely be acknowledged for that. Saying that, the rest of the staff at the Westgate were very friendly and overall the trip was awesome.

Room Tip: "oceanview" doesn't necessarily mean view of the ocean. make sure you talk to the fron...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank whitney d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, March 29, 2013
Thank you for your recent review of our property. Thank you for recognizing Kevin and the rest of the staff; they really appreciated being recognized. It's rewarding to know you were able to spend time with us and we played a part in helping you create those memorable spring break experiences. Thank you once again and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheraw, South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 26, 2013

Made reservation with no issues. Staff very helpful and went out their way to make sure my stay was very relaxing and enjoyable. Rooms are VERY clean. Only wish they povide FREE Wi-Fi. They charge a fee for wi-fi service. Definitely will consider staying again.

Room Tip: Definitely choose oceanfront deluxe villa if you want to feel at home and not so closed in. Twice th...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Corey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, March 29, 2013
Thank you for your recent review of our property. We are glad that you found "the staff very helpful" and that they went out of their way to make sure your stay was very relaxing and enjoyable. WiFi charges depend on several factors and what is included with your reservation. In most cases it is included, however we do offer some options where it is not; depending on your booking source and specials. Thank you again for your recent review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 26, 2013

The staff at the Westgate Resort could hold a clinic on customer service. They smiled, were courteous, and went out of their way during our stay at the Westgate Resort in March. Also, they were able to partially correct a mistake made on our third party reservation and rescue the weekend for us. Thank you staff!
The location of the resort is excellent. The view from our sixth floor ocean front room was breathtaking. The room itself appears somewhat dated, although it was exceptionally clean which is not often the case in oceanfront properties.
Do note that if you are booking through a third party on the web and it states under guaranteed amenities "condo", this does not mean you are getting a condo. You will be booked into a standard room. The wording is no fault of Westgate Resort, it is unfortunately the lure into booking a nonrefundable room through a third party.
We would definitely stay at the Westgate Resrort. again.

For further reviews, poetry and recommendations, check out www.myrtlebeachshines.net

Room Tip: Ocean Front, not city front.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank perpetualtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, March 29, 2013
Thank you for your recent review of our property. What a wonderful compliment to the entire staff. We are thrilled that we made such a positive impression, and we truly appreciate the recognition. We sincerely want every guest to have a great experience and it gives us great satisfaction when we know we have done just that. Thank you from the entire staff! Once again, thank you for your feedback and we can not wait to see you again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, North Carolina, United States
1 review
5 of 5 stars Reviewed March 23, 2013

We booked this Hotel on Priceline so we didnt know what we were getting. When we got to the hotel we were greeted by a concierge who was very nice and escorted us to the check in where we met Alex who checked us in. Alex was very nice and told us about the room and checked us in. Then the concierge took our bags and carried them up to our room in the tower section for us. We tried to tip him but he wouldnt let us lol. The room was unbelievably nice by the way....it was HUGE with a view of the ocean and the amusement park area below. The jacuzzi in the room was great as well and was not one of those single whirlpool kind but a large 2 person jacuzzi. I just cant say enough about how good of an experience we had and how nice the staff were. We will DEFINITELY be going here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nimm108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, March 29, 2013
Thank you for your recent feedback on our property. Thank you for recognizing one of our staff members. We are pleased to know that Alex was able to provide you with service that exceeded your expectations. It appears you had such an indescribably great time! We take pride in providing our owners and guests with everything they need to create memorable vacation experiences. We look forward to welcoming you back next year. See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Myrtle Beach Oceanfront Resort

Property: Westgate Myrtle Beach Oceanfront Resort
Address: 415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Myrtle Beach
#36 Business Hotel in Myrtle Beach
#50 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Myrtle Beach Oceanfront Resort 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Spectacular Oceanfront Vacation Getaway Enjoy an amazing vacation with the entire family on the white-sand beaches of the Grand Strand at the beautiful Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the bustling coastal resort of Myrtle Beach. Located across the street from Family Kingdom Amusement Park and just 2.5 miles from the bustling Broadway at the Beach venue. Each of the resort's spacious, beautifully decorated villas features a fully equipped kitchen or kitchenette, sleeper sofa and furnished balcony. ... more   less 
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Also Known As:
Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
Holiday Inn Myrtle Beach

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