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“Excellent Service” 5 of 5 stars
Review of Westgate Myrtle Beach Oceanfront Resort

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Westgate Myrtle Beach Oceanfront Resort
Ranked #71 of 217 Hotels in Myrtle Beach
McLeansville, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service”
5 of 5 stars Reviewed January 19, 2013

Got service beyond excellent from Trevor Jonas. From the moment I stepped up to the front desk to check in I have never had a more pleasant experience than I did today when I checked in at the Westgate Myrtle Beach Oceanfront Resort. He has gone above and beyond the call of duty and I really appreciate it. Thank you for making my day.

Room Tip: Service all the way around goes above and beyond here. Dial "0" and the operator helps yo...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Juli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 28, 2013
Thank you for your recent review of Westgate Myrtle Beach Oceanfront Resort. We appreciate that you recognized Trevor at the front desk for exceeding your expectations. Our goal is to exceed our guests expectations and it appears that you felt that way by describing your experience. We can not wait to welcome you on your next visit to Myrtle Beach. Thank you once again for your great review and we hope to see you sometime soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (475)
Date | Rating
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  • French first
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English first
Toccoa, Georgia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

We were looking for a pet-friendly resort because my daughter was with us and she had her 50 lb Lab. Our room had a small kitchen and a separate bedroom with its own door. The room had been recently upgraded with granite counters in the kitchen and nice furniture. We enjoyed our stay and would recommend this resort.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brent K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 28, 2013
Thank you for taking the time to provide us feedback on your recent stay at Westgate Myrtle Beach Oceanfront Resort. We are very happy to know that you "would return to this resort" and appreciated all of the wonderful in room amenities. We have shared your compliments with the staff and we are happy to know we exceeded your expectations. We appreciate regarding your stay at Westgate Myrtle Beach and we look forward to exceeding your expectations once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 9, 2013

Stayed over the weekend and it was absolutely wonderful. We had a villa with a jacuzzi and yes it was definitely a 2 person jacuzzi. Looking forward to taking the children back. The staff was very friendly and the room was very clean and beautiful.

Only down side it is pet friendly and at times the smell of wet dogs was evident in the air.

Room Tip: Ocean view villa with jacuzzi
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sleep77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 17, 2013
Thank you for your recent feedback on our property. Thank you for letting us know your stay was "absolutely wonderful". We are pleased to know you "look forward to taking the children back". It appears you had such an indescribably great time! We take pride in providing our owners and guests with everything they need to create memorable vacation experiences. We look forward to welcoming you back with the kids. See you soon.
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Fort Mill, South Carolina, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 5, 2013

We exchanged thru II for Christmas week in Myrtle Beach. We normally stay at Marriott's as this is where we own. But this was all that was available on short notice. We stayed in the tower (others are correct the old part is creepy). We were pleased with our one bedroom unit (traded view for size). The only problem was the microwave died but they replaced it within an hour. Great job! Pool area looked decent as did the fitness area. The location is great - short walk to the boardwalk.

The only down side is the resort is pet friendly and the pet owners are not very responsible. Pet dropping were very evident. And the halls and elevator smelled of wet dogs. Really took the edge off an otherwise great stay!

Room Tip: Stay in the tower!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Gene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 13, 2013
Thank you for your review of Westgate Myrtle Beach Oceanfront Resort. Guest satisfaction is our highest priority so we are pleased that you enjoyed your stay and that you felt maintenance did a "Great Job!". Our staff works very hard to make sure that our guests are enjoying their stay so we appreciate your kind words. We have brought your concerns to the attention of the grounds personnel and appreciate your input. We hope that you will be back soon and we look forward to exceeding your expectations again!
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Gastonia, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 2, 2013

We stayed at the sideview Villa with the jet tub beside the bed. The room was amazing and beautiful. The staff was friendly and nice.

Con: Something reeked in the garbage disposal. The jet tub leaked and maintence had to keep coming up to dry the carpet. Weird black stuff came out of the jet tub which made me get out.

Room Tip: We only rented this room for one night. This may be worth it if you get it on a non busy day where i...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank HollisterChick42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 13, 2013
Thank you for your review. Our resort is in a great location. We are directly across that street from Family Kingdom in downtown Myrtle Beach with every attraction within minutes. Thank you for your kind words about our staff and our "amazing and beautiful" rooms. We apologize about the garbage disposal and tub, and have addressed them with our management team, and the issue has been taken care of. Thank you once again for your review and we hope that you will come and stay with us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
144 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed January 1, 2013 via mobile

We had an extra timeshare getaway and decided to try Myrtle Beach and Westgate. We are Marriott owners at Harbour Town, Hilton Head and exchange into resorts over much of Europe. This resort did not compare to any place we have traveled. The rooms were small and furnished on the low end. Our unit was a lock off from another and the wall/ door between rooms was thin, we heard our neighbors constantly. The resort bar had 3 wine choices, red, white or rose with only one each. We have always been given a list of resort activities or they have been posted many places on site. We found none however we did receive a voice mail in room that all activities one day were canceled. There was no concierge to recommend dining or other activities.
We do understand the resort is still in process of being built however we were in the new tower. The actual property where resort is located is beautiful, great beach area.
This could be an Ok family place in future however for a well traveled couple this is not the place.

  • Stayed December 2012
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank gabahatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 3, 2013
Thank you for your review. Our resort is in a great location. We are directly across that street from Family Kingdom in downtown Myrtle Beach with every attraction within minutes. Thank you for your kind words about our location. We must apologize for the construction not moving along as fast as estimated due to the economy. Work is underway now with many new additions for the upcoming season.We have brought the your concerns to managements attention and must apologize for any inconvenience. Thank you for your recent review and we hope to see you again sometime soon.
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Travelers are raving about these Myrtle Beach hotels

NEWTON, NC, USA
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 1, 2013

Probably the most comfortable bed I've ever slept in! Check in & Check-out were very smooth and timely. However the front desk clerk was a little rude and not very helpful. The consierge service was very helpful unloading our car and taking our luggage up to our unit. I love being able to just walk from the pool deck or the sides of the building onto the beach. This was our 4th stay at this resort and I must say progress is very SLOW!!! The parking deck that was started 5 years ago still sits as an unfinished eyesore. There was supposed to be a Starbucks and a general store on site. That hasn't happened either.... Most of this "resort" is just an old "slightly" renovated Holiday Inn. I do like the ocean front rooms in the older part. But the age and condition of that building is a definate "turn off"! We were given the impression that there was an indoor pool being built also. But this is also not the case. Maybe their problems are just a result of the slow economy and as this picks up the resort will be able to go ahead with their original plans. I just don't feel this one lives up to the "Westgate" brand. Housekeeping did do a great job! The room was very clean and any trash that we put out, quickly dissapeared. Complimentary clean and mid-week linen exchange was nice. Extra towels were delivered very quickly. Not sure I would recommend a purchase here. And it's definitely a better resort for warm weather than cool if you want to swim, but we had a nice relaxing time.

Room Tip: If you want a nicer and newer room, ask for the tower. To get an oceanfront room, you will have to...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank JOY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, January 3, 2013
Thank you for your recent review of our property. We sincerely apologize for any inconveniences that you have encountered. Your comments regarding the front desk have been addressed with the Front Office Team and staff. We were pleased to read your appreciative notes on the comfort of our beds and housekeeping services. We are in process of renovating the hotel units for next season. Hopefully you'll enjoy a few changes on your next visit. Thank you for staying with us.
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Additional Information about Westgate Myrtle Beach Oceanfront Resort

Property: Westgate Myrtle Beach Oceanfront Resort
Address: 415 S Ocean Blvd, Myrtle Beach, SC 29577-4053 (Formerly Holiday Inn)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Myrtle Beach
#36 Business Hotel in Myrtle Beach
#50 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Myrtle Beach Oceanfront Resort 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Spectacular Oceanfront Vacation Getaway Enjoy an amazing vacation with the entire family on the white-sand beaches of the Grand Strand at the beautiful Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the bustling coastal resort of Myrtle Beach. Located across the street from Family Kingdom Amusement Park and just 2.5 miles from the bustling Broadway at the Beach venue. Each of the resort's spacious, beautifully decorated villas features a fully equipped kitchen or kitchenette, sleeper sofa and furnished balcony. ... more   less 
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Also Known As:
Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
Holiday Inn Myrtle Beach

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