This was our 4th visit to Dunes Village. We have gone every year, three times in late September. As always, fantastic location and huge rooms. Fantastic value.
We had a 4 bedroom oceanfront room and it was fantastic. Large balcony and another side balcony. Water park was very comfortable. Mini golf, kids activities, playground, beach volleyball, etc. You name it, they have it.
Couple things do need to be improved. Housekeeping was spotty. Didn't feel things were as clean as try could be. Especially when you book the best room in the place. You expect just as good service. Shampoo wasn't refilled. received kitchen towel on the second to last day. Never received paper towels which I thought were provided in the past. It's those little things that make a difference or inconvenience. The overall service was good. What lacked was the enthusiasm. Maybe it was gone due to a busy summer season. But it seemed everyone was tired. Bartenders. Kids activities. Front desk. There was one gentleman at the kids activities who was fantastic and energetic. Everyone was very nice...just tired. Another thing was our room's air conditioning didn't seem to be working. We called maintenance 4 times. Yes, 4! Finally after the fourth time over halfway through our stay, it started to work. Two rooms were literally freezing while the front rooms were extremely hot. There also seems to be a need for more staff at the water parks. Several occasions we saw people walk in the pools in full clothing - dirty!!! One night we tried to go into the pools and there was countless rowdy kids that we felt uncomfortable. One person on the top of the slides doesn't work. Not sure if the beach life guards are hired by Dunes but the individual that was there the 4 times we were there last week shouldn't even be considered a life guard. Not once did I see him look up from his phone. Even the last time that I took a half hour to look for shells with my daughter I specifically watched him and didn't see him look up once. And there were plenty of people in the water.
Overall we are happy with our stay. We do plan to come back. I truly believe things need to change if Dunes wants to be more competitive or considered more of a luxury resort.
- Official Description (provided by the hotel):
- Dunes Village is home of the area’s only indoor water parks; 30,000 square feet of water fun! 4 adult-size water slides, water basketball, lazy rivers, kiddie pools, mushroom waterfalls and the list goes on. Tennis buffs stay limber on the tennis court and basketball fans shoot hoops on the basketball court. Children enjoy the year-round supervised activity program, giving parents an opportunity to sit back and relax knowing the kiddies are having fun of their own. Dine in one of the 2 onsite restaurants or sip a cup of coffee from Seattle’s Best Coffee. At the end of the day, our spacious studios, suites and condos are the perfect ending to a great day at this award winning resort. ... more less
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- Also Known As:
- Dunes Village Hotel Myrtle Beach
- Dunes Village Myrtle Beach
- Dunes Village Resort Myrtle Beach
- Myrtle Beach Dunes Village Resort
- Dunes Village Resort Motel