My husband and I are regular customers of Grande Shores but this time we also took my cousin and his wife - their first experience staying at Grande Shores.
The reason I stated a few quirks is because of the following issues - but - I will still say Grande Shores is a great place to stay
I had originally made my reservations in September for a 3 night stay - but later changed that to a 5 night stay two days before our arrival. Housekeeping does not service the room for a 3 night stay but does for a 5 night stay - unfortunately - the change of nights of stay didn't get changed in the computer system for housekeeping - so needless to say we had issues with lack of housekeeping which made a bad impression on the cousins - but - as that I am a constant visitor - on the 3rd day of our stay I requested to see the manager on duty - Kate - who graciously apologized and explained it was an error on their part - that when the reservation was changed the info for housekeeping was not and Kate gave us complimentary breakfast for the inconvenience.
There were also issues with hot water - keep in mind we are visiting in October, not a busy time of the year for this resort - and it is an older resort - in order to get hot water in our showers, sinks on the 5th floor 2 bedroom condo - we had to let the water run anywhere from 3 to 5 minutes - sadly a waste of water just to get the hot water flowing through the pipes everyday - but at least we did get hot water.
And the Jacuzzi's - the indoor Jacuzzi must need a new heater for the water temp in it was cooler than the hot water we could get in our room - there was one Jacuzzi on the 7th floor that was very hot which was great but the others were just luke warm.
One thing I will say about this resort is when you let the front desk know of a need it's addressed immediately - we had to had 2 lights replaced and a door hinge repaired - all done within moments of notifying the front desk.
We also spoke with some of the condo property owners while at the 7th floor Jacuzzi and they requested we ask for their rooms on our next stay so we could report issues in their rooms if need be - they prefer folks report problems instead of just complaining about them on Trip Advisor and I agree.
This is an older property - but - if there is a problem in your room instead of complaining negatively - ask for the repair - Grande Shores staff are great on making sure your issues are addressed and resolved - this even incudes Jacuzzi temperatures - the only way their staff will know there are problems is if you notify the front desk or managers on duty.
All in all Grande Shores is a great property - love the fact there are so many choices for Jacuzzi location, pool location and it's located at the end of a long strip of hotels in a quiet neighborhood. This was our 4th stay this year alone at this property and we will return in the future.
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- Also Known As:
- Grande Shores Ocean Hotel Myrtle Beach
- Hotel Grande Shores Ocean
- Grande Shores Ocean Resort Myrtle Beach
- Grande Shores Resort
- Grande Shores Myrtle Beach Sc