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“Room 523 - a few quirks”

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Grande Shores Ocean Resort
Ranked #23 of 208 Hotels in Myrtle Beach
Certificate of Excellence
North Wilkesboro, North Carolina
Level Contributor
323 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
“Room 523 - a few quirks”
Reviewed October 29, 2013

My husband and I are regular customers of Grande Shores but this time we also took my cousin and his wife - their first experience staying at Grande Shores.

The reason I stated a few quirks is because of the following issues - but - I will still say Grande Shores is a great place to stay

I had originally made my reservations in September for a 3 night stay - but later changed that to a 5 night stay two days before our arrival. Housekeeping does not service the room for a 3 night stay but does for a 5 night stay - unfortunately - the change of nights of stay didn't get changed in the computer system for housekeeping - so needless to say we had issues with lack of housekeeping which made a bad impression on the cousins - but - as that I am a constant visitor - on the 3rd day of our stay I requested to see the manager on duty - Kate - who graciously apologized and explained it was an error on their part - that when the reservation was changed the info for housekeeping was not and Kate gave us complimentary breakfast for the inconvenience.

There were also issues with hot water - keep in mind we are visiting in October, not a busy time of the year for this resort - and it is an older resort - in order to get hot water in our showers, sinks on the 5th floor 2 bedroom condo - we had to let the water run anywhere from 3 to 5 minutes - sadly a waste of water just to get the hot water flowing through the pipes everyday - but at least we did get hot water.

And the Jacuzzi's - the indoor Jacuzzi must need a new heater for the water temp in it was cooler than the hot water we could get in our room - there was one Jacuzzi on the 7th floor that was very hot which was great but the others were just luke warm.

One thing I will say about this resort is when you let the front desk know of a need it's addressed immediately - we had to had 2 lights replaced and a door hinge repaired - all done within moments of notifying the front desk.

We also spoke with some of the condo property owners while at the 7th floor Jacuzzi and they requested we ask for their rooms on our next stay so we could report issues in their rooms if need be - they prefer folks report problems instead of just complaining about them on Trip Advisor and I agree.

This is an older property - but - if there is a problem in your room instead of complaining negatively - ask for the repair - Grande Shores staff are great on making sure your issues are addressed and resolved - this even incudes Jacuzzi temperatures - the only way their staff will know there are problems is if you notify the front desk or managers on duty.

All in all Grande Shores is a great property - love the fact there are so many choices for Jacuzzi location, pool location and it's located at the end of a long strip of hotels in a quiet neighborhood. This was our 4th stay this year alone at this property and we will return in the future.

  • Stayed October 2013, traveled with family
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Helpful?
3 Thank vhash77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, Manager at Grande Shores Ocean Resort, responded to this review, November 2, 2013
We do appreciate your loyalty to Grande Shores. Our staff is really great about taking care of any issues and always work hard to minimize any difficulties for our guests. I will make sure the staff knows they made a difference. I will also make sure our spas are checked to guarantee they are warm enough. Our 7th floor pool area with it's 4 spas is certainly one of the favorite areas of Grande Shores. Thank you for your review. We look forward to serving you again soon!
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Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • English first
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English first
Raleigh, NC
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 28, 2013

This condo has nice amenities and great views. It's definitely an older, covers-the-bases type condo that in no way is luxurious, but is good value for the money. It was nice to have a separate living room and kitchen, but the walls between the bedroom and the outside walkway were thin enough that we heard anyone walking by when trying to sleep. We very much enjoyed the hot tubs overlooking the ocean on the 7th floor - great way to end the day!

Room Tip: We had a room on the 10th floor on the north side - fantastic view of the natural area (aka no other...
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  • Stayed October 2013, traveled on business
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    • Cleanliness
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Helpful?
2 Thank ekmcler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, Manager at Grande Shores Ocean Resort, responded to this review, November 2, 2013
I am very pleased to see you felt there was great value received at Grande Shores and that the amentities helped you relax and enjoy your vacation. That's what it's all about. Every year our homeowners add additional elements to their condos in order to improve our guests experiences. Right now our engineering department is going to each condo to paint and take care of anything that would detract from a guest's enjoyment. We love improving the resort! Please return on your next trip to Myrtle Beach and I am sure you will see areas of improvement. Thank you for your business and your review!
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Hendersonville, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

Since this was my first stay at the Grand Shores I was not prepared for the cleanliness and friendliness of this business. The rooms are spacious and very well appointed. The staff is friendly and quick to handle any request. I would definitely recommend staying here. I certainly will in the future!!

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
2 Thank Cynthia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, Manager at Grande Shores Ocean Resort, responded to this review, October 23, 2013
Cynthia, I am so happy to see you were pleased with your first stay at Grande Shores. We really appreicate you and pleased you chose Grande Shores. We know there are many choices along Ocean Boulevard. I will make sure our staff sees your comment. It will make them happy to know their efforts made a difference. Thank you for the review. Return soon and often!
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Monroe, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 18, 2013

We had a wonderful stay at the resort. The party on the lawn below our balcony was very enjoyable. The staff was friendly, helpful, and respectful. Our room was clean and comfortable. Having the option of parking on the same level as our room was a definite plus! We look forward to staying here in the future.

  • Stayed October 2013, traveled as a couple
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Helpful?
3 Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, General Manager at Grande Shores Ocean Resort, responded to this review, October 21, 2013
Thank you for your review! We love it when a guest uses the word "great" to describe their experience at Grande Shores. We also know time is precious, so the time you took sharing your experience on Trip Advisor means a lot to our staff. We share our comments with staff so they can learn from them. We will be sure to share yours. I am sure it will make them smile. Thank you again for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkersburg, West Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 18, 2013

We have stayed at Grande Shores for several years. It's always very clean, staff is super friendly, parking is great, location is AWESOME. We love EVERYTHING about Grande Shores! The pool and lazy river is great for the kids! We made the mistake of trying a different hotel (daughter wanted to be close to a pier) only to check out the next morning and go back to Grande Shores. We'll never stay anywhere else! WE LOVE GRANDE SHORES!

Room Tip: Can't go wrong with any room! But do recommend ocean front. They aren't that much more exp...
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  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank kvalentine2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, General Manager at Grande Shores Ocean Resort, responded to this review, October 21, 2013
Wow, it certainly does not get any better than having a guest feel this way about our resort. We really appreciate you and we are very pleased to know you feel we are the "best" in Myrtle Beach! We take a lot of pride in our resort and knowing it means so much to your family vacation makes all our efforts worth while. Thank you for your loyalty to Grande Shores and we certainly look forward to serving you again soon. We appreciate the time you have taken to share your experience. Safe traveling until your return!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesville, North Carolina, United States
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2013

My husband and I recently visited Myrtle Beach with some friends of ours from church and we had the opportunity to stay here. This is a nice facility in North Myrtle in a quiet neighborhood. The facility is very clean and comfortable. We stayed on the 4th floor in an ocean view room and the view was great. The staff was very friendly and accommodating to our needs. This was our first stay here but it will not be our last. Great beach access.

Room Tip: Love the floors where you park your car on the same floor that your room is on.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, General Manager at Grande Shores Ocean Resort, responded to this review, October 21, 2013
Thank you for your great comment and for staying with us with your church group. We do enjoy our groups and it means a great deal to know you were happy with our resort. It is especially nice hearing from a first time visitor. Thank you for your comment and please return to Myrtle Beach and the Grande Shores soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Vernon, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

We have been staying at the Grande Shores for 15+ years and have become quite fond of a particular room! Although that room was not available upon check-in, we did move to it after two nights in another very nice room. The staff even offered to "move" us but we did not want to burden anyone so we did it ourselves. Our housekeeper even brought us a couple of items that we totally overlooked. She was wonderful during our entire stay! All staff are friendly and helpful and we will definitely be back! I highly recommend this resort to everyone - nice location right on the ocean, not surrounded by other hotels and not too far from anything whether it is located north such as Barefoot Landing or south such as Broadway.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, General Manager at Grande Shores Ocean Resort, responded to this review, October 21, 2013
It is so gratifying to see a happy guest and especially one that has visited us for the past 15 years. Thank you so much for being a loyal guest and for all the kind words. We feel we have a great staff, but it always means a lot to hear it from a guest. I will make sure they read your comment. It will mean so much to them. Thank you again for your loyalty to Grande Shores and for the wonderful comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grande Shores Ocean Resort

Property: Grande Shores Ocean Resort
Address: 201 77th Ave N, Myrtle Beach, SC 29572-4242
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Myrtle Beach
#26 Business Hotel in Myrtle Beach
#28 Family Hotel in Myrtle Beach
#35 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grande Shores Ocean Resort 3*
Number of rooms: 231
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Also Known As:
Grande Shores Ocean Hotel Myrtle Beach
Hotel Grande Shores Ocean
Grande Shores Ocean Resort Myrtle Beach
Grande Shores Resort
Grande Shores Myrtle Beach Sc

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