Let me start by saving I've stayed at this property multiple times in the past 5 years - I frequent this resort and the sister properties alot - and do as many reviews as possible on Trip Advisor as time limits allow.
This was our first stay in a regular hotel style room at Grande Shores in several years, we normally stay in a condo room. This particular reservation was a last minute in peak season. Normally we do not stay in peak season, and I had to go the cheapest route this time.
The resort lobby was extremely busy when we arrived with 2 desk clerks working with guest as quickly as they could on the evening of June 28th. Our arrival was around 7pm. We knew arriving that this stay would be different simply because it was peak season.
The desk clerks worked with us on several questions I had about being a Club Seaside member and asking if I got the discount perk on my reservation, even contacted the site manager to let me speak with her via telephone, which I will have to check back with reservations staff to find out if I did get a discount on my stay.
Our room 202 - it was very clean - the standard I've come to expect from Grande Shores - BUT - no ocean view - rather a palm tree right at the patio - I could literally touch the leaves and the room was directly above the resort restaurant - so naturally noise from the Friday evening drifted upward. So I thought - oh no - I'll ask for another room. Went back to the front desk, asked to be switched but wanted to see the new room first - the desk clerk once again very accomodating. The room for me to switch too was in a tidy dirty stage so we had to wait about 10 minutes before we could preview the room - which was 514 ocean front - which meant an additional fee - if I choose it. Let's say it may have had the perk of being ocean front - but room 202 was in much better appearance. Both rooms had what we called creaking beds, but room 514 had ceiling issues in the bathroom and the furniture was scratched alot - not to mention it's an adjoining room - so I wasn't too comfortable with that aspect.
Back to room 202, my husband returns the key for room 514, once again the desk clerk offers to find another room, we graciously kept room 202. Thankfully the noise from the restaurant/lounge beneath us was over by 10:00pm - no problems there. The view - well we were hidden greatly from seeing much of anything - that was ok - we just went out on the beach for our morning sunrise photos.
Room 202 was very clean, except for the bedsheets on one of the beds - there was a greasy stain on one sheet - can you believe it - at 10:30pm they still have a housekeeping personnel on duty - once I told the front desk - within minutes I had 2 sets of clean sheets for the one bed! - That's service.
The resort property is well maintained, with folks cleaning and repairing constantly.
I do have a rather bad negative thought - and it concerns the music by the outdoor pool on June 29th. I had noticed that the music being played was not the typical music played by resorts at the beach - but thought - well I'm older and the newer generation probably likes this music - that is - until one particular song started - every other word being sung was very vulgar, profane and has what some would consider racist remarks - everyone started looking shocked and talking amongst themselves - you could tell it was upsetting folks, by the time I told my husband someone needs to report this music - the lady next to us was going to the pool bar to ask for the music to be stopped - the excuse -per the lady - it was in the music shuffle, the pool bartender had no control over the selection. Resort Management needs to ensure that the music played around the pool area is appropriate for all ages, and avoid music with vulgarity, profanity, and deroggaratory remarks about race - this one song had all of that in it!
I will have to admit the music incident really shocked me for this resort - I have never in the past 5 years experienced anything like this at Grande Shores.
On my return stays - I will still book a hotel room if it's the cheapest - may even ask for room 202 if I go the hotel room route - it had all the amenities we needed - but if condo room fits my budget - definately the condo room.
I can only say again, Grande Shores is a wonderful resort to stay at - just look at my past reviews of this resort as well!
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- Also Known As:
- Grande Shores Ocean Hotel Myrtle Beach
- Hotel Grande Shores Ocean
- Grande Shores Ocean Resort Myrtle Beach
- Grande Shores Resort
- Grande Shores Myrtle Beach Sc