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“Front desk needs training”

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Grande Shores Ocean Resort
Ranked #17 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Reviewed May 15, 2013

This hotel had some nice amenities but the staff at the front desk was really unprofessional. They screwed up our reservations and gave us a price, but then the front desk manager went back on what they said and charged an extra 70 dollars without our verification. I am fine to pay the difference that was owed because of the sloppy work of the Grande Shores staff, but I do not agree to have charges applied without our signature. I liked the hotel other than that incident for the most part. The rooms were clean and average, the pools were warm and kept well, and parking was never too crowded. The staff at the reservation desk could use some training and lessons on customer service and I maybe would consider returning. A sincere apology would have been nice....

Room Tip: Make sure you check your price before you check out to make sure that you do not get ripped off.
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  • Stayed: May 2013, traveled as a couple
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1  Thank TravelingPantsClown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, General Manager at Grande Shores Ocean Resort, responded to this reviewResponded May 21, 2013

I am sorry the error the agent made at check in created problems for you. I just wanted to clarify that our front office manager did not change the price for your stay. The agent that checked you in failed to collect the balance of your stay and the $70.00 was that balance and not additional fees. This should not have happened, and for that we are sorry. We are continually training our staff so they can handle check in and check out efficiently. We are sorry for the stress this caused and hope we can make it up to you during a future stay.

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736 - 742 of 1,451 reviews

Reviewed May 14, 2013

Amazing view from the hotel room. Able to sleep with the door open and fall asleep to the sounds of the waves. I would strongly suggest staying again and springing for the ocean front view side. Hotel front desk was very helpful with letting us know about great places to eat in the area as well as getting us into our room early and out late :)

Room Tip: If you are looking to not be crowded by other hotels, this is the spot to stay. The view and privacy...
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  • Stayed: May 2013, traveled as a couple
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Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

Planning on relocating to Surfside Beach - got an awesome deal through tripadvisor for Grande Shores - actually my 2nd choice - glad I went with my instincts. Had an absolutely fabulous time - rates are great, perfect location, rooms are beautiful and comfortable, staff are friendly and very helpful - Tracy in the Shoreline Cafe is a true treasure. Such a wonderful time. Even after I move up there - I still plan to return to the Shoreline Cafe and this resort just for a little weekend getaway.

Room Tip: As the 7th floor is where the lazy river, hot tubs, and pool are located - you may wanna avoid that...
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  • Stayed: May 2013, traveled as a couple
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Thank AndreaSCFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSeasideResorts, General Manager at Grande Shores Ocean Resort, responded to this reviewResponded May 15, 2013

Andrea, thanks so much for the great review and especially mentioning Tracy in Shoreline. She goes out of her way to make our restaurant partrons feel at home. We will look forward to having you back as one of our devoted local patrons. You probably noticed quite a few locals frequent Shoreline and we enjoy having them. You know what they say about finding out where locals spend their time. It means you have found the right place to frequent. Thank you again for the great review Andrea.

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Reviewed May 13, 2013

This resort it great! The rooms are huge, I slept like a baby in my king sized bed, there's a flat screen TV in every bedroom, the bathrooms were roomy, the full kitchen with dishwasher and washer/dryer was extremely convenient. You can't beat the price either. The beach was clean, the pools and hot tubs were clean, the room was clean. It's a great location--just a few minutes drive to both the Boardwalk and Broadway on the Beach. Fantastic. Would stay again and again.

Room Tip: 7th floor rooms are right on the rooftop pool level so although they are convenient, the noise level...
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  • Stayed: May 2013, traveled with friends
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Thank Karleigh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

Great motel, excellent view, safe place to park bikes with security! The rooms were great and the beds were excellent. I will go back the next time I am in Myrtle Beach. This was a last minute trip we planned and the staff was very helpful!

Room Tip: Very comfortable & rooms have beautiful views!
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  • Stayed: May 2013, traveled with friends
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Thank Sandy0729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

I have stayed at Grande Shores resort many times and have always had a good experience. Very clean facilities and service from staff is great. The only thing I would say is that the wait at check-in was quite long. There needs to have more staff working especially during busy check-in times. My family had a great stay!

  • Stayed: May 2013, traveled with family
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Thank Melinda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

Great staff highly recommend from check in to check out clean pools and a great bar family enjoyed the ocean front room and they always felt safe in and around the facility o would recommend the facility to a friend

  • Stayed: July 2012
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Thank depsce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grande Shores Ocean Resort

Address: 201 77th Ave N, Myrtle Beach, SC 29572-4242
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Myrtle Beach
#26 Business Hotel in Myrtle Beach
#28 Family Hotel in Myrtle Beach
#35 Romantic Hotel in Myrtle Beach
Price Range: $70 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grande Shores Ocean Resort 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Grande Shores Ocean Hotel Myrtle Beach
Hotel Grande Shores Ocean
Grande Shores Ocean Resort Myrtle Beach
Grande Shores Resort
Grande Shores Myrtle Beach Sc

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