This hotel had some nice amenities but the staff at the front desk was really unprofessional. They screwed up our reservations and gave us a price, but then the front desk manager went back on what they said and charged an extra 70 dollars without our verification. I am fine to pay the difference that was owed because of the sloppy work of the Grande Shores staff, but I do not agree to have charges applied without our signature. I liked the hotel other than that incident for the most part. The rooms were clean and average, the pools were warm and kept well, and parking was never too crowded. The staff at the reservation desk could use some training and lessons on customer service and I maybe would consider returning. A sincere apology would have been nice....
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- Also Known As:
- Grande Shores Ocean Hotel Myrtle Beach
- Hotel Grande Shores Ocean
- Grande Shores Ocean Resort Myrtle Beach
- Grande Shores Resort
- Grande Shores Myrtle Beach Sc