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“Room Excellent. Check In Disappointing”

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Carolinian Beach Resort
Ranked #66 of 209 Hotels in Myrtle Beach
Reviewed July 3, 2013

This is not our first stay at the Carolinian. We give the resort a 5 star rating for the rooms. We were in the tower building. Last year check in went so smooth even though we had reserved for 4 families. This summer Jun. 23-28 it was just my husband and I. We arrived early because I thought check in was at 3. It turns out it was 4. The night manager asked us if we were trying to check in early. We thought that was rude. Not something you want to hear after driving 8 and a half hours. We were not able to get in our room until after 5. The resort needs to have the staff to clean the rooms in time for the guests arrival. Other than that everthing about the resort is first class. We will come back for sure.

  • Stayed: June 2013, traveled as a couple
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1  Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,037 - 1,043 of 2,371 reviews

Reviewed July 3, 2013

Really Great stay with Best Western Plus! The staff is Wonderful and Friendly, and treats you like your the only one at their resort.
Anything you might need or not happy about, they try their best to make you number one and take care of it.

Room Tip: Higher floors have a Great View, and not as noisy.
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  • Stayed: July 2013, traveled with family
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Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Best Western
Thank Elizabeth T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 2, 2013

Everyone was very friendly. Our housekeeper was excellent. I can't remember her name.
We stayed at Best Western Plus Carolinian Oceanfront Inn & Suites in December 2012.
Our wedding anniversary was December 6, 2012. Our stay was very special. The location is
perfect (close to the boardwalk and the Magnolia Restaurant). Our friends accompanied us this time and they were very impressed.

  • Stayed: July 2013, traveled with friends
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Thank Orville W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

This Hotel was great. The staff was very helpful and friendly. We had just left another hotel and was hoping they had room for my family of 12. Libby Gause was awesome. After we explain the nightmare we just went through. She took the time to show us the actual rooms we would be staying in before our booking. Ashley (didn't get her last name) was amazing also. They took the time to find us the perfect rooms so my family could stay close. I think they did an excellent job considering we didn;t have prior reservations.

  • Stayed: June 2013, traveled with family
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Thank Trina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

There are two buildings at this location. The newer building has a "Lazy River" feature under it and appears to be a bit nicer. My wife and I were never in this building and can't speak about the condition of it.
What I can warn you about is the older building over the registration desk. We were given room #207 as a part of a Hilton timeshare presentation program (figure that one out!). We checked in to find ourselves in an absolute fleabag. Mold on the bathroom grout, plaster falling off the walls around rusted sliding glass door runners (which never got cleaned up for the three days we were there), "popcorn" ceiling falling off, dirty,frayed carpet and on and on.
My wife and I travel extensively both here and abroad, and this property was beyond belief for a Best Western. I haven't seen anything like this since the bad old days on Route 66 in the fifties!
There needs to be a total renovation of this building with an eye towards replacing all of the rusted bits and pieces, of which there are many. I have passed this information along to this location and I only hope they don't expose many more customers to these conditions before doing something about this.
Oh yes - and all this without a restaurant or lounge.

Room Tip: If you must stay at this location, insist in a room in the newer building.
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  • Stayed: June 2013, traveled with family
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Thank tfpape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanaResorts, General Manager at Carolinian Beach Resort, responded to this reviewResponded July 3, 2013

Thank you for providing feedback regarding your recent stay at Best Western PLUS Carolinian Oceanfront Inn & Suites. Your opinion is extremely valuable to us.

Our sincerest apologies that your stay was not what you expected. Please be assured that your concerns have been noted accordingly. As for your note about the restaurant and lounge, we can suggest that while we do not offer this amenity on-site, we are positioned in a prime location just minutes from numerous restaurant establishments.

Again, please know that your concerns have been noted. We do hope you’ll consider visiting with us again in the near future, allowing us the opportunity to provide you with a better experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

Stayed here with 4 friends for a bachelorette beach weekend. Location on the beach was great, only issue is that our room was never cleaned during our stay so we had a lot of trash and had to call to get clean towels....not sure if that is how the hotel operates. Otherwise great place to stay, plenty of room

  • Stayed: June 2013, traveled with friends
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Thank morgan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carolinian Beach Resort

Address: 2506 N Ocean Blvd, Myrtle Beach, SC 29577-3241 (Formerly BEST WESTERN PLUS Carolinian Oceanfront Inn & Suites)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Myrtle Beach
#33 Romantic Hotel in Myrtle Beach
#45 Family Hotel in Myrtle Beach
#46 On the Beach Hotel in Myrtle Beach
Price Range: $60 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carolinian Beach Resort 3*
Number of rooms: 231
Official Description (provided by the hotel):
Discover a great location, superb facilities and affordable rates at the Carolinian Beach Resort, an award-winning hotel where children under 18 stay FREE with parents. Enjoy a Myrtle Beach hotel with a friendly atmosphere and smartly-appointed accommodations for families, couples and group getaways. The Carolinian offers loads of great amenities that are sure to please including an on-site lazy river, oceanfront pool deck, direct beach access, and even FREE breakfast included with your reservation! During your resort stay, we encourage you to explore the variety of services available to you at our hotel and other Oceana Resorts in Myrtle Beach. From spa services at Awakening Spa located at the Anderson Ocean Club, to great guest privileges at area merchants, our resort offers a convenient location plus a variety of onsite services for everyone. ... more   less 
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Also Known As:
Best Western Plus Carolinian Oceanfront Hotel Myrtle Beach
Best Western Myrtle Beach
Best Western Carolinian Beach Resort
Myrtle Beach Best Western

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