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“GOOD HOTEL”

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Captains Quarters Resort
Ranked #98 of 209 Hotels in Myrtle Beach
Raeford, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“GOOD HOTEL”
Reviewed May 21, 2013

When we visit myrtle Beach we usually stay at this hotel. Love the staff. Great location. A lot to do at the hotel. The room on the other hand need to be updated and decorated a lot better. Everything in the room seems so old. But overall a great hotel. Would stay again

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete a comment on Trip Advisor. We would like to apologize for any inconveniences caused by the unfortunate less than standard experience you had during your visit. We take guest satisfaction very seriously and in your case we performed at an unacceptable level.

Please be assured that appropriate steps are being taken to correct the situation. We are aware that an experience such as this gives an impression of our facility that is very difficult to overcome. We can only tell you that this is not the normal experience of a guest staying at Captains Quarters Resort.

Your business is greatly appreciated and we ask that you consider a future visit to Captains Quarters Resort

Comments and feedback such as yours are painful to hear, but vital to our continued success and improvement as a resort. Through these hard knocks, we have an opportunity to grow and become better … and for that, we thank you.

Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,314 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (630)
Date | Rating
  • English first
  • French first
  • Greek first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2013

This was 2rd time to vacation in Myrtle Beach and my son's first, we both had a blast, the resort was very nice and in an excellent location! Enjoyed the awesome view from our oceanfront balcony! Enjoyed the hot sauna spa after a long day at the beach, such a nice relaxing way to unwind our day. Loved the conveinence of the Gecko restaurant right next door. Most attractions within walking distance of resort. In closing. We had a blast!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paisley316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete your comment on Trip Advisor. Let me thank you for your comments about our resort. We try very hard to service our guests with utmost pride and diligence. Comments are often a barometer of our service quality and we appreciate hearing from those who had a memorable experience. We will forward your comments to those responsible for making your stay with us pleasant and enjoyable. Your comments mean so much to our staff.

Again, thank you for your feedback. We look forward to you returning for another visit.
Thank you in advance for taking the time to do this. We look forward to seeing you again.


Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2013

I have traveled to the beach for over 40 years. I have seen just about everything in hotel services and management. This is the first time I experienced enough staff to accommodate all of my needs from extra linens to replacing the A/C unit in my room. Each person I encountered acknowledged me and spoke to me and my guest. I would stay there again for sure. The arcade, show by the pool, and security was also a huge plus.

Room Tip: Poolside are so convenient. You just walk out your sliding door right into the pool area, beach acc...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tantoemil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete your comment on Trip Advisor. Let me thank you for your comments about our resort. We try very hard to service our guests with utmost pride and diligence. Comments are often a barometer of our service quality and we appreciate hearing from those who had a memorable experience. We will forward your comments to those responsible for making your stay with us pleasant and enjoyable. Your comments mean so much to our staff.

Again, thank you for your feedback. We look forward to you returning for another visit.
Thank you in advance for taking the time to do this. We look forward to seeing you again.


Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 20, 2013

The Captains Quarters is a nice middle-of-the-road hotel with a lot of bang for your buck. Onsite restaurant, sufficient number of pools, game room and bowling alley. A nice place to stay all around. The facility is a bit dated and does show some signs of wear but let's face it...Your in a place that gets alot of people traffic. If you want a perfect hotel, then you'll have to pay more. For what you get, Captains Quarters fits the bill. Nice location and within walking distance of the pavilion. If parking worries you as it often does me, don't stress. Their parking garage has adequate space. The staff is courteous and helpful. We will be back.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swlus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete your comment on Trip Advisor. Let me thank you for your comments about our resort. We try very hard to service our guests with utmost pride and diligence. Comments are often a barometer of our service quality and we appreciate hearing from those who had a memorable experience. We will forward your comments to those responsible for making your stay with us pleasant and enjoyable. Your comments mean so much to our staff.

Again, thank you for your feedback. We look forward to you returning for another visit.
Thank you in advance for taking the time to do this. We look forward to seeing you again.


Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spotsylvania, Virginia, United States
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 19, 2013

My husband & have been staying @ Captain's Quarters for several years now. Customer Services is GREAT! Stayed in Sept 1 year for my Birthday & had a cake waiting in my room for me when go there. This stay was for our anniversary & we had towel swans, hearts, streams & flower petals waiting on the bed for us. rooms are nice & when we wanted to change rooms to move higher up, there was no issue @ all! Bowling & game room are fun & it's nice to have restaurant on site if you don't want to go out for breakfast! I highly recommend Captain's Quarters, to couples & families w/ children!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete your comment on Trip Advisor. Let me thank you for your comments about our resort. We try very hard to service our guests with utmost pride and diligence. Comments are often a barometer of our service quality and we appreciate hearing from those who had a memorable experience. We will forward your comments to those responsible for making your stay with us pleasant and enjoyable. Your comments mean so much to our staff.

Again, thank you for your feedback. We look forward to you returning for another visit.
Thank you in advance for taking the time to do this. We look forward to seeing you again.


Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2013 via mobile

When we booked this hotel the photos looked great, however when we arrived it was nothing like the photos. Starting off we had two cars and they refused to give us 2 parking passes, told us we had to go find public parking somewhere else! The parking garage was not even half full! Second off all the room was very small and not very clean! Their oceanfront view is blocked by Their own building! not what i consider oceanfront views! The air conditioner was broke for 2 days and there was not cover on an outlet cover on the wall, they tried covering it up with the couch!!
The kids play area had nothing for them to do! The pirate ship is just an obstacle in the middle of a pool!
The staff was not all that nice either! When I called the manager to complain he gave me attitude!! Needless to say we checked out and switched hotels 2 days in our week vacation!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Smurphy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete a comment on Trip Advisor. We would like to apologize for any inconveniences caused by the unfortunate less than standard experience you had during your visit. We take guest satisfaction very seriously and in your case we performed at an unacceptable level.

Please be assured that appropriate steps are being taken to correct the situation. We are aware that an experience such as this gives an impression of our facility that is very difficult to overcome. We can only tell you that this is not the normal experience of a guest staying at Captains Quarters Resort.

Your business is greatly appreciated and we ask that you consider a future visit to Captains Quarters Resort

Comments and feedback such as yours are painful to hear, but vital to our continued success and improvement as a resort. Through these hard knocks, we have an opportunity to grow and become better … and for that, we thank you.

Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Myrtle Beach hotels

Louisville, Kentucky, United States
1 review
Reviewed May 18, 2013

This resort is awesome as long as you get a renovated room. They are beautiful. The pool area is great for the kids. The staff is polite and professional. My family loved the fact that you get a free game of bowling for each night you stay.

Room Tip: Get an Angle Oceanfront Suite. All of those are renovated and nice.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffael O, General Manager at Captains Quarters Resort, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete your comment on Trip Advisor. Let me thank you for your comments about our resort. We try very hard to service our guests with utmost pride and diligence. Comments are often a barometer of our service quality and we appreciate hearing from those who had a memorable experience. We will forward your comments to those responsible for making your stay with us pleasant and enjoyable. Your comments mean so much to our staff.

Again, thank you for your feedback. We look forward to you returning for another visit.
Thank you in advance for taking the time to do this. We look forward to seeing you again.


Kindest Regards,

Raffael Ormeggio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Captains Quarters Resort

Property: Captains Quarters Resort
Address: 901 S Ocean Blvd, Myrtle Beach, SC 29577-4434
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#64 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Captains Quarters Resort 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Captains Quarters Family Hotel
Hotel Captains Quarters Family
Captains Quarters Myrtle Beach
Captains Quarters Resort Myrtle Beach Sc
Captains Quarters Motel Myrtle Beach
Captains Quarters Hotel Myrtle Beach South Carolina

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