I had made reservations a month in advance requesting a King Ocean Front Suite,lower level...I called back twice to confirm this and was assured that it was what I had requested. My husband and I arrive at the resort at about 2 30PM.,the girl said she had us booked for a 7TH floor room....at that time I explain to her that I had called back after making our reservations and was assured that we did have a lower level floor with all of the acomodations I had requested...She at that time gave us a ocean front room on first floor,we go to the room and open the door and find that someone else was in that room...At this point we both where very very unhappy!!! I requested our money back and got no apology from the management!!!! The staff offered to put us on 7TH floor,I would not stay in that resort if I had to leave the beach(after all where is the security)????? This was a mistake that I feel is no excuse for!!!!!! The lobby of the resort did not appeal to us when we went in,did not look clean at all(the mistake absolutely was a Blessing)!! We ended up stayng at Compass Cove Resort,it was wonderful,clean and the staff was great!!!!! My ending comment No Thanks To Captains Quarters for almost ruining the celebration of my 65TH Birthday and a huge THANKS to Compass Cove and Dustin,who worked so hard to get us room!!!!!!
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- Also Known As:
- Captains Quarters Family Hotel
- Hotel Captains Quarters Family
- Captains Quarters Myrtle Beach
- Captains Quarters Resort Myrtle Beach Sc
- Captains Quarters Motel Myrtle Beach
- Captains Quarters Hotel Myrtle Beach South Carolina