I recently visited Myrtle Beach, SC for the first visit to the Beach I've been able to afford in three years. I booked my room through an online website thinking I was booking a regular hotel room. I did not realize that this was listed as a hotel room when, in fact, it was an unused vacation condo. I was instructed to pick up my keys at a different location than my "hotel" and I paid in full for my booking through the online website. I checked carefully for any "fine print" but there was none. My receipt clearly says I had paid all taxes, fees and charges in full.
You can imagine my surprise when I show up at the address and it is not the hotel but the office of Palmetto Vacation Rentals. I went into the office as instructed (they close at 5:00 pm but I was not informed of this in advance - it is just happy chance that I showed up before 5:00 pm or I wouldn't have been able to get my keys), showed my id and the receipt from my online booking ($113.42) and was told that I could not get my room keys until I had paid an additional $120.00! They said it was a "cleaning fee". They assured me that this was a normal charge when booked through "leisure living". I don't know who "leisure living" is but apparently the website I booked the room through was listing rooms for them in another name.
In any event, I produced the receipt and showed the staff that no such fee was indicated. I am on a very tight budget. I had picked the room based on a reasonable price. I found myself hundreds of miles from home and I felt as if this company was holding my room hostage for this fee (that was more than the total cost of the room btw). I felt I had no choice but to pay the fee which took all the available extra funds I had saved for this trip. It also started my trip out horribly! I felt mislead and ripped off - if I had known of this fee I would never have booked the room!
After paying the fees, because we had no choice but to pay or drive right back home, we moved on to our room in Ocean Forest Plaza. The hallway outside our room was near a trash chute and the hallway smelled horribly of trash! In addition, the first thing we found in our room was a roach!
To be fair, we only saw the one roach and the rest of the room was okay. There was a bag with some toilet paper, etc in it which was appreciated. The view was amazing. We had a nice two days but the entire time I was upset about how we were ripped off for this $120.00 fee.
All I ask is that a company treat me honestly. Had I missed the fine print I would have been upset but just felt stupid BUT THERE WAS NO FINE PRINT! My receipt said "ALL CHARGES AND FEES ARE PAID IN FULL". I would expect that an honest company would take a look at my receipt (which I had with me) and look at the listing on the website and waive the charge! If they had treated me in an honest and fair manner I would be shouting it to everyone to say what a great company they are! In fact, however, they did nothing of the sort! They made ZERO effort to make this right! They didn't offer me any sort of apology and were very rude to me at check in. I would caution ANYONE that books a "hotel room" through "leisure living" "ocean forest plaza" or "Palmetto Vacation Rentals" to be VERY careful because they do NOT honestly disclose their fees and will do NOTHING to make it right when you arrive. I still feel ripped off and mistreated. I made the best of a bad situation but from now on I won't book any hotel outside of a national chain! Beware Palmetto Vacation Rentals! (I did report them to the BBB and am hopeful that maybe they will be able to assist me in getting this company to make this right!)
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- Also Known As:
- Ocean Forest Plaza Hotel Myrtle Beach