My husband and I stayed at this location for a week, and boy, were we disappointed!!! After driving for eight hours and eager to get started enjoying our vacation. We were told that the unit we requested was not available because the resort was at capacity. We were offered a handicapped accessible unit with the walk in shower and low counters on the 3rd floor of Villa Ii. We requested a unit on the top floor with ocean view. The clerk who checked us in said that the resort was completely booked. Yet, she placed a call to the corporate office, and was told that she could move us to another unit. During the call, she stated that someone booked that unit from her just that quickly. Remember, we were told that the resort was completely booked. Then she said that she was going to send the manager (Kathy) an email informing her that we wanted to change units. (again, they are completely booked , according to the check in clerk). The following day, I went to see the manager, and she moved us to another unit, still not on the top floor, and no ocean view due to overgrown palm trees, but a unit with two separate sinks in the bathroom. We decided to move into it. She offered to provide us assistance to move, if we needed it. The unit was not fresh, although the linens were changed. It had a stale odor. We cleaned and disinfected it with Lysol and bleach. We also burned scented candles. We left the unit much cleaner than we found it. We checked in on 12/26/13, and there were two sets of bath towels for 2 people. On Monday, I decided to change out the towels in the unit, and realized that the extra set had some dark spots on them. We went to the desk to request some additional towels, and were told that there would be a charge to change out towels ( I guess you have to pay for cleaning service during your week stay). I explained that the extra set of towels were soiled and that I needed some clean towels. The desk clerk gave them to me. We were invited to the lecture where they tried to get us to purchase (we are what they call Discovery Members because we do not own deeded property but a trial program). I did not hesitate to decline to purchase from them after the presenter made it clear that in order to get the unit you want and where you want to go depends on how many points you own. We are not in the position to own huge number of points. Needless to day, we won't be back.
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- Also Known As:
- Wyndham Seawatch Plantation Hotel Myrtle Beach
- Wyndham Hotel Myrtle Beach
- Wyndham Myrtle Beach
- Myrtle Beach Wyndham