We visited Myrtle (Marina Inn) beach last year, and very impressed the first time. Our recent visit was quite the opposite.
We informed the hotel that we have sensitive allergies, and upon arrival the room was very dusty. Some corners had very large dust bunnies that had clearly not been cleaned in some time.. sand and some food remnants on the floor. After complaining, they were quick to respond with a cleaner that evening.
The next day however, when we returned to our room after a day trip, we found the door had been left open for several hours (by the cleaning staff).
On a positive note, they did receive our complaints and respond with a free breakfast and one nights stay for free.
However, the customer service was not as good as the first visit. It's possible they have cut costs by hiring new young staff, and have not properly trained them. Valet service for example was not nearly as enjoyable and easy as the first time.
From what we observed, the more experienced staff were excellent - however the new young staff (valet and cleaners) were not so great.
For the money, I'd not recommend this hotel.
- Official Description (provided by the hotel):
- Centrally located to top area attractions; AAA 4 diamond rated since 2007 and a 2011 TripAdvisor Top 25 Hotel in the US. Amenities include private access beach with full amenities; pools, whirlpools, sauna, workout facility, two golf courses and tennis onsite & summer children's activities. Additional amenities include: Wi-Fi, valet parking, concierge and in-room spa services. Dining options range from casual to elegant and include our signature restaurant WaterScapes and Ruths Chris also located onsite. ... more less
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- Also Known As:
- Marina Inn At Grande Dunes Hotel Myrtle Beach
- Marina Hotel Myrtle Beach
- Marina Hotel At Grande Dunes