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“Not what was expecting”

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Holiday Inn Club Vacations South Beach Resort
Ranked #57 of 209 Hotels in Myrtle Beach
Warren, Ohio
Level 4 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not what was expecting”
Reviewed March 8, 2014

I love the Holiday Inn IHG experience and do not like to give a bad review, but waited two week for a response and have gotten none. I booked a trip expecting to stay here but was told when arranging it would be 50 a more a night for stay. i had already paid and did not feel right about that, maybe a bait and switch. I was put in regular holiday inn for what was my 4 day 3 night vacation. for 249,99. All other properties when I got to area were advertising 35-45 a night, as it is off season. So not a deal. I and my wife had to sit around for 4 hours for a promised 120 minute sales presentation. When we finally got to see a room that we thought all along that I was booking, they are nice but that was 3 hours and forty five minutes into pitch. I was tired, angry and not buying the deal which is not a deal. I could buy a house for what they are selling a vacation club. Plus the yearly fee , and I can only imagine all other hidden fees. Not happy as always had a good time in any IHG property. Clean up the act guys you are not honest here in what you are selling. The ocean front is not and I got stucjk in the place down the road. They did give me my 250 for sitting through the presentation of four hours, NOT two. But made to feel I was taking their money. I paid for my trip here to see it, and wasted my time seeing it. Buyer Beware!

Room Tip: Go to NC not here. At the end of runway.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ohiolovesfloridia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, March 24, 2014
Hello and thank you for reaching out to us about your recent experience with one of our discounted stay package. These packages are a great way to experience what a vacation ownership with us has to offer at a great price. I am so sorry to hear that you did not enjoy your vacation experience. Typically when a VIP package is booked; it is booked for a stay at another IHG property or one nearby and then you preview Holiday Inn Club Vacations South Beach Resort at your scheduled time. This is to ensure that we are able to give priority bookings to our Club Members, RCI Exchange and rental guests. At certain times of the year when there is available occupancy our VIP package guests do have the option of upgrading their stay to be at our resort. This should have been made clear to you at the time of booking and in all email and printed materials provided to you. The typical tour does last at least 90 minutes depending on your level of interest; it could be longer. I am sorry to hear that your preview lasted longer, however once the 90 minutes is up, you have fulfilled your requirement and you are able to end the presentation by telling the sales representative. Our staff is willing to spend as much time with you as needed to answer your questions and try to find a vacation ownership package that fits your lifestyle. We apologize that our staff was not able to do this. Should we have the opportunity to host you in the future we look forward to showing you how much fun vacationing with us can be.
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592 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Baltimore, Maryland, United States
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 6, 2014

We stayed for 3 days in a one bedroom suite. Staff is extremely helpful and courteous. The suite is well equipped. Great facilities. Due to the early season the beautiful outdoor swimming pool was not yet open, however there is a great indoor pool.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dieter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, March 7, 2014
Thank you so much for reviewing your most recent stay with us. It is always a pleasure to hear whenone of our guests enjoy the great location and facilities. We hope you are able to come back and enjoy the outdoor activities when the weather is a little warmer and the pools are opened up. Thank you again for staying with us at Holiday Inn Club Vacations South Beach Resort.
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Burlington, Canada
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 4, 2014

Stayed Week 8 at the Holiday Inn Vacation Club in Myrtle Beach February 22-March 1. Very pleased with all Staff beginning with the Front Desk, Timeshare Sales Staff and the Maintenance Group who really have this resort in great shape.

We were very pleased with our accommodation. One Bedroom was very clean and well stocked. This unit is either very new or recently refurbed.

In addition to everything meeting or exceeding our expectations, we were very happy that when we forgot 4 jackets on check-out, they were bagged, tagged and kept in the "lost and found" until I returned 2 days later to retrieve.

Definitely would return again.

Room Tip: Slow elevators-ask for main floor unit.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, March 5, 2014
Yeah! I am so delighted to hear you enjoyed your stay at Holiday Inn Club Vacations South Beach Resort. The resort does take pride in our customer service that we provide to our guests. The 1 bedroom units have plenty of space and all the comforts of home. I am pleased to hear that you were able to pick up your jackets that were left here. I hope to see you back soon! Thank you for staying with us and taking the time to review your stay while staying with us.
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Charleston, South Carolina
Level 4 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 27, 2014

We rented a 2 bedroom villa for the weekend during a soccer tournament and loved it. It was winter and too cold for the pool which was closed. We plan on making a trip back during the summer and enjoy the pool which looked great. They also have a giant hot tub the size of many hotel pools. Staff was very friendly and helpful. Fireplace in the living room was great and villa overall was as close to being home as you can be in a hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billy106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, February 28, 2014
Wow! Thank you for reviewing your most recent stay with us. We hope the soccer tournament went well for you! It is always a pleasure to hear when a guest enjoyment in their villa. We love when guests feel like they are home. We look forward to seeing you again in the summer so you can enjoy all the resort pools and amenities. We really appreciate you staying with us at Holiday Inn Club Vacations South Beach Resort.
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Allentown, Pennsylvania
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 19, 2014

We stayed at the resort in January. The 2nd last night of our trip someone attempted to break into our unit around mid-night. We have found out that this is not the first time an instance of this type has taken place thru some of the Facebook groups we belong to and by searching reviews. The resort, while very beautiful, seems to have a security issue in that the property is very open and anyone can walk on to it without a problem. We did have security come to the room, but the person had left. Security then drove around the property in a golf cart with a flashlight and found no one. We contacted the resort several weeks after our return home and have been told they are going to put safety bars on the first floor units. We left the next morning as we did not feel safe anymore on the property and were not offered any kind of compensation for our last night.

Room Tip: Do not stay in Signature Collection unit C121.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, February 27, 2014
Thank you for reaching out to us and for your feedback. We are very sorry for the experience you described and would like to assure you that the safety and security of our guests is our utmost priority. We take security issues very seriously and do everything possible to ensure the safety of our owners and guests. During and immediately after the past summer of 2013 our resort installed 40+ security cameras and increased the number of security officers who patrol our resort. We continue to re-evaluate our safety and security, on a daily basis, and make every diligent effort to make certain that Holiday Inn Club Vacations remains an extremely safe place to vacation.
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Palm Springs, California
Level 4 Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 14, 2014

We agree with ED A's evaluation. Would add
- you need a vehicle if you plan to eat out, shop or go to shows, resort offers very limited van drop-offs
- you're at the very south end of Beach Blvd, so you're close to Market Commons which is a lovely shopping experience
- there's an 18 hole golf course within walking distance
- it's at the end of the airport runway so you hear take offs (they restrict them basically 11:00pm - 5:00 am

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Qontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, February 20, 2014
Thank you for taking the time to review your most recent stay with us at Holiday Inn Club Vacations South Beach Resort. To fully enjoy the Myrtle Beach area you really do need a vehicle since the attractions spread out throughout the city. The resort location is at the south end of the beach away from the hustle and bustle of the boardwalk area and right next to the Mid Way par 3. I am glad that you enjoyed Market Common and its shopping and dining experiences; it is a lovely place. We hope to see you back again when the weather is warm!
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Level 4 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 6, 2014

My wife and I stayed here late Jan 2014 to visit the area for a potential retirement spot. We booked through our RCI plan and had no issues.

Check in - Accurate and quick. We were steered, very pleasantly, to the "vacation desk" (i.e., timeshare tour rep) and our gift, after saying we would have zero interest in a tour, was a $20 golf certificate - in late January with snow and ice on the way. Not a problem.

Room - Just what we ordered. We had a 2br unit in building B, close to the lobby and main pool. Very spacious, well equipped, everything clean with one major exception. The windows apparently aren't very thermal. When it's cold outside, which it was, the constant condensation drips down and had created large patches of mold.

On site amenities - The in/out pool and indoor hot tub looked great but we did not use them. There is no bar or real restaurant on the property. The small market did say they could make some sandwiches but it was minimal at best.

Problem - The only problem we had was with how they dealt, or not, with severe weather. I know they've not fully prepared for snow and ice but it looked like they did no shoveling or clearing of the sidewalks at all. All I saw was a little sand, and it looked like beach sand, spread from the building out to the edge of the parking lot. Even if they couldn't be shoveled, at a minimum, the sidewalks should have been sanded or salted. This was a well predicted storm, so no excuse.

Check out - No issues, accurate and fast.

Woudl I return - Yes, but only if in season.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthBeachResort, Front Office Manager at Holiday Inn Club Vacations South Beach Resort, responded to this review, February 20, 2014
Thank you for taking the time to review your most recent stay with us at Holiday Inn Club Vacations South Beach Resort. It is great to hear that you enjoyed your stay with us. The 2 bedroom units are spacious and offer all the comforts of home; glad that you appreciated it. The amenities are plenty and there are things for the entire family to do when on site. I would like to apologize for the bad weather. It is very unusual for this area to see a winter storm with freezing rain and, as you can imagine, Myrtle Beach can be somewhat limited in having the supplies and equipment necessary to handle icy road/parking lot conditions. We are extremely sorry that you were inconvenienced. Nonetheless, we look forward to seeing you again when the weather is warm. Thanks for staying with us.
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Additional Information about Holiday Inn Club Vacations South Beach Resort

Property: Holiday Inn Club Vacations South Beach Resort
Address: 3000 S Ocean Blvd, Myrtle Beach, SC 29577-4856 (Formerly Holiday Inn Club Vacations Myrtle Beach - South Beach)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Myrtle Beach
#41 On the Beach Hotel in Myrtle Beach
#46 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Club Vacations South Beach Resort 3*
Number of rooms: 256
Official Description (provided by the hotel):
Holiday Inn Club Vacations(R) South Beach Resort provides both peaceful solitude and wide variety of fun in the heart of Myrtle Beach, South Carolina, the country's top beachside family vacation destination. You and your family will love the spacious villa accommodations, most with fully equipped kitchens, living and dining areas, plus free Wi-Fi internet access. The resort rests across the street from a pristine stretch of beach and the Oceanfront Breezes Beach Club, our own exclusive waterfront facility that offers a pool, kiddie pool, indoor seating area with TV and balcony, plus private beach access. On the main Myrtle Beach resort, lounge with a signature drink at the Captain Cliff's Lagoon Bar and Pool (seasonal; year-round indoor pool also available) near the resort's Clubhouse. The best vacations include time relaxing in the sauna with lockers for men and women, hot tubs or splashing with the kids in the family-favorite lazy river pool. Just steps away enjoy take-out breakfast items and casual foods at the Marketplace, plus a family video and game room to enjoy a fun diversion with the kids when you're not playing or strolling on Myrtle Beach. The resort even has a fully equipped fitness center where you can take advantage of personal time to get a good workout. ... more   less 
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Also Known As:
Holiday Inn Club Vacations Myrtle Beach - South Beach Hotel Myrtle Beach
Holiday Inn Myrtle Beach
South Beach Myrtle
Holiday Inn South Beach
South Beach Resort Myrtle Beach

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