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Review of River Oaks 36-G

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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Myrtle Beach, South Carolina

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

A TripAdvisor Member
“You Totally get what you pay for!”
Reviewed July 21, 2013 for a stay in July 2013
people found this review helpful

Service terrible. They are all nice an sweet till they get you there.. Have you pay a $165 cleaning fee. For services that are not performed, as there cleaning appliances dont work. So they just throw it in cupboards, and drawers dirty. If you dont get a pool key it will take two days to get one.. Beds hard as rocks. Washer dryer needs replaced.. Enough about that one.. Will never stay in any vacation rental with palmetto on front of it.. You complain.. They will do nothing.. Go elsewhere!! Its not worth wasting your hard earned vacation money or time.. To be in this hole!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 21, 2013
Thank you for your review. We appreciate all input from out guests good and bad as it helps us to grow as a company. On behalf of Palmetto I would like to apologize for any inconvenience that you encountered during your stay. It was not reported to us by the prior guest that the dishwasher was broken and certainly we were unaware that the prior guest had put all of the dishes away dirty.
All third party bookings require a housekeeping and linen fee and this is disclosed by the booking party to their guests. I find it disturbing that they failed to disclose to you all information that should have been provided on your contract with them which included the fee of $165.00.
The pool key was something that was put in to place the week of your stay and we were not notified. Once notified we immediately provided a key card from the POA.
Again, I am sorry that these issues caused you grief during a time when you should be able to enjoy a relaxing carefree vacation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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