The villa was nice... the beach in front of the resort was great... the amenities were good... the resort as a whole was in good shape... another great Marriott Vacation Club family type resort. It's just too bad that the attitude of management doesn't mirror the quality of the resort. It seems the short term greed of management takes priority over the long term health of the establishment. Bad business philosophy. Here's why:
Outside of housekeeping forgetting to visit our unit on our first day, the OceanWatch Villas was worth the money until we used the unit's washing machine. Obviously maintenance forgot to re-attach a hose to the laundry washer because water immediately started gushing out of the machine as soon as we turned it on, flooding the foyer and the carpet in the living room. Maintenance did the best they could to mop up the water using vacuums and blowers. And I understand the hotel was full so they couldn't move us to a comparable unit. But the problem centers on how management compensates the guests. We are spending $725/night for a 2BR oceanfront unit for 4 nights. However, management thought a meager $200 bill adjustment was fair compensation for a family of five that basically wasn't able to enjoy the unit for the last 1.5 days of our stay. Children couldn't sleep due to loud blowers at night... we couldn't go back to our room at times because maintenance was abating water... a pair of my wife's expensive shoes were ruined... not to mention having to walk around on wet carpet all day. The least management could have done was to take one night's stay off the bill for $725 rather than $200. Before we left, a front desk employee told us the manager (Wendy) was in a meeting and would call us that day about the bill adjustment. But alas, we never got a call. So because the manager of this multi-million dollar resort wants to save an extra $525, she is subjecting the entire resort to some bad publicity. It's a shame that greed for the almighty dollar trumps common sense.
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- Also Known As:
- Marriott`s Oceanwatch Villas At Grande Dunes Hotel Myrtle Beach
- Marriotts Myrtle Beach
- Marriotts Oceanwatch Hotel
- Marriott Myrtle Beach