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“New $15 resort fee added (per day)”

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Myrtle Beach Marriott Resort & Spa at Grande Dunes
Ranked #14 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Burke, Virginia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“New $15 resort fee added (per day)”
Reviewed November 11, 2013

We've been coming to this property every year since it opened in 2004. Loved it. However, in the past 2 years this property has started to nickel and dime the customer. There is a "new" $15 resort fee they added in 2013 which is $15 each day on top of regular reservation rates. There was never a resort fee for the prior 9 years we've been coming here. The resort fee includes free internet service. As a loyal gold member, I already had free internet service being gold, but they still charged me the $15 each day. In 2013, this property changed its hotel category from level 6 to level 7. You will now need to use a lot more reward points to stay here. The hotel is also starting to show its age. Rooms need renovating, beds need replacing. The kids game room had a broken foozball table, and the playstation/Wii remotes were is rough condition. The kids game room was a lot better when it was used for the kids club daily activities. Management here has been getting it wrong for the last two years. After 9 years of vacation at this property, we might not make it a 10th. Too bad because we enjoyed staying here all those years and the hotel location and beach access are among the best anywhere in the U.S.A.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank matt s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, November 12, 2013
Dear matt s,

Thank you for taking the time to share your feedback of the resort. I am sorry to hear that you feel the resort has negatively changed over the last 2 years. The $15 dollar resort allows our guests to enjoy all of our resort amenities without having to worry about any additional charges. Before this resort fee took place, guests were charged individually for some of these services, which could have easily surpassed $15. The resort fee includes all of the following amenities:
• Full use of our Fitness Center
• Coffee in your guest room
• Turndown service upon request
• Complimentary local calls from your guest room
• Complimentary fax service available at the front desk
• Board games located at the front desk
• Complimentary self-parking in our parking facility
• Unlimited access to high-speed internet access (wired and wifi) in guest rooms and lobby area
• Use of our Recreation Room including foosball and video games
• Use of our outdoor recreation area including ping-pong and basketball
• Access to the sauna and steam room in Hibiscus Spa
• Pool towels
• Bike rentals

And thank you for bringing to our attention the condition of the game room. We are currently in the process of updating the room, so if you choose to stay with us in the future, everything will be in working order. We do apologize for any inconvenience this may have caused you during your stay. We sincerely appreciate your loyalty to the Myrtle Beach Marriott and we hope to have you and your family back for years to come.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (307)
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English first
Raleigh, NC
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 4, 2013

The staff here is top notch, rapid check in, helpful with special requests. The location is off the beaten path of Myrtle Beach enough to have a nicer beach experience, but close enough for a quick drive to local attractions. The beach is less crowded and is nicely kept. We've stayed here a number of times over several years and the rooms, pools, and other facilities have always been very clean and the staff friendly. The standard rooms are a bit on the small side, but are well appointed and they have a lot of features on the property such as hammocks, loungers, rocking chairs, spa, etc. and of course the beach that keep you out of the room mostly. The restaurant, Oceans on 82nd was excellent every time we've eaten there, the room service was so-so on our one use. If you live within a few hours drive, look for late season specials. In early November the prices were down to $117 a night AAA rate, and the surf temperature was chilly but tolerable for most people for up to half an hour in the water. It's also nice in the city as the beaches and attractions are less crowded, lines shorter, and restaurants usually have no waiting times.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ctpncaveman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, November 5, 2013
Dear ctpncaveman,

Thank you for your fabulous review of the resort. We appreciate your wonderful comments about the service and the property's location. We are happy to hear that you have been able to enjoy all of the amenities the resort has to offer like the hammocks by the pool and the spa. We love hearing that you have always had a delicious meal in Ocean's on 82nd and the staff is always friendly. Thank you for your loyalty and hope to have you back for many more years to come!
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South Carolina
Level 5 Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 2, 2013

Very nice hotel . I stayed for a conference in of Oct , check-in fast and easy . My room was 3rd floor with a nice view of beach and pool also close to the elevators. Room clean and bed comfortable , good temp control thermostate with a small refrigerator but no microwave. I did watch a little tv on the I think look like a 42" flat screen , reception good . I did not use any internet so I can not comment on that. We had several meals most were just ok although they did do a fantastic job at a piece chocolate cake I had . All said --a very nice hotel with comfortable rooms,clean with a good staff

Room Tip: room 309 very nice
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steelers_jody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, November 4, 2013
Dear steelers_jody,

Thank you for taking the time to share your great review of the Myrtle Beach Marriott. Thank you for your description of the sleeping room accommodations and commenting on the great service and staff. We are sorry to hear that you felt that the food was, just ok, but we are glad you enjoyed the chocolate cake. In the future, if there is anything we can do to make your meal more enjoyable, please just let us know. We hope to see you again soon.
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Level 4 Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 2, 2013 via mobile

I stayed here for a work conference and had a very pleasant experience. My room was very clean when I arrived and the king sized bed made for a great nights sleep. It was also nice knowing that all I had to do was just go downstairs to my conference and not have to leave the property. We had several of our meals included with the meeting and the food was great as well. Although it was too cool to enjoy they have the most beautiful pool that I have seen while staying in Myrtle Beach. I would love to come back and stay here again.

Stayed October 2013, traveled on business
Helpful?
1 Thank rca72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, November 4, 2013
Dear rca72,

Thank you for your wonderful review of the resort. We are happy to hear that you enjoyed your sleeping room and that you liked the meals. We would love to have you back during a future conference or on a future vacation, so you can truly relax and enjoy all the amenities the resort has to offer. We look forward to seeing you again soon.
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Pinehurst, North Carolina
Level 5 Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 30, 2013

This is the second time I have stayed at this hotel for a conference. The hotel itself is comfortable and clean and very relaxing. However, the Lobby/Bar food area cannot seem to handle a crowd - even knowing there is a conference going on, for the second year, they did not have enough people working, the wait to get the order taken was 30+ minutes - when the food arrived after another 30+ minutes for a sandwich and some pasta - it was cold, and not fresh. Stay here, but don't eat here.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sls45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, October 31, 2013
Dear sls45,

Thank you for taking the time to post your review. Thank you for mentioning that the resort is clean and relaxing. We apologize for the long wait you experienced for the restaurant and that you felt that the food was not fresh. It is our goal to maintain the excellence of Marriott Standards and we are sorry that we fell short in this instance. We are always trying to improve, so thank you for sharing this feedback. If we have you back for a conference, we will make sure you have a great experience in our restaurant.
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Saint Louis
Level 5 Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 29, 2013

Upon arrival at the Marriott Villas next door we came over to the Marriott Resort for a late lunch in The Bar - the lobby bar/restaurant. It was very convenient and had a good variety lunch menu (it was about 2:30 p.m.). Good comfort food, a 3-cheese grilled cheese and soup. Salad was elegantly served (see photo).

Our room at the Villas overlooked the hotel's pool. It looked elegant but not much used on a damp October day.

  • Stayed October 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank newyearsbabySt_Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, October 30, 2013
Dear newyearsbabySt_Louis,

We are happy to hear that you enjoyed your lunch at The Bar. Thank you for sharing a picture of the salad! Looks delicious! We hope to have you back again for another meal again soon!
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Wilmington, North Carolina
Level 6 Contributor
157 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed October 28, 2013

We were at the Marriott as part of a convention. It had all the accommodations needed for a group of a 1000. I like a lower floor because I can use the stairs to get to my room when the elevators are crowded and it payed off this weekend. One of the elevators was out of order and people on upper floors were waiting in the lobby most of their stay. The had $10 off coupons for breakfast, but the breakfast buffet was $20. We never ate in the hotel. Lots of restaurants are about two miles away. My wife like the walks on the beach and the exercise room. The service was good and the employees friendly. Convention rates were reasonable.

Room Tip: Stairways dump you outside and not into the Lobby. You pay for your view.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoverToad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBMarriottResort, General Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this review, October 30, 2013
Dear RoverToad,

Thank you for taking the time to share your review of the resort. We apologize for an inconvenience our elevators may have caused you during your stay with us, but we are glad to hear that you were able to use the stairs easily enough. That is wonderful that your wife was able to enjoy the beach and take advantage of the exercise room. Thank you for your nice comments regarding the great service you experienced while you were hear. We hope to have you back again soon!
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Additional Information about Myrtle Beach Marriott Resort & Spa at Grande Dunes

Property: Myrtle Beach Marriott Resort & Spa at Grande Dunes
Address: 8400 Costa Verde Drive, Myrtle Beach, SC 29572-4432 (Formerly Marriott Resort at Grande Dunes Myrtle Beach)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Myrtle Beach
#4 Top resorts Hotel in Myrtle Beach
#8 Business Hotel in Myrtle Beach
#28 Romantic Hotel in Myrtle Beach
#32 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Myrtle Beach Marriott Resort & Spa at Grande Dunes 4*
Number of rooms: 405
Official Description (provided by the hotel):
The hotel is oceanfront, located in the upscale Grande Dunes community. Our guests enjoy the many amenities our AAA rated four diamond hotel has to offer! Consider championship golf, tennis,a work out in our fitness room, swim in our indoor or outdoor tropical ocean front pool, visit our on-site European spa or relax and enjoy the simple but priceless pleasure of sitting on our pristine beach and soaking up the South Carolina sun. ... more   less 
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Also Known As:
Marriott Resort At Grande Dunes Myrtle Beach Hotel Myrtle Beach
Marriott Myrtle Beach
Myrtle Beach Marriott

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