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“Myrtle beach winter fun”
Review of Long Bay Resort

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Long Bay Resort
Ranked #40 of 209 Hotels in Myrtle Beach
Wilmington
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Myrtle beach winter fun”
Reviewed January 2, 2014 via mobile

We spent New Year's Eve at long bay resort. Myrtle beach during the winter can be great fun as the crowds are minimal. Resort was great indoor lazy river. Hot water in pools and spa tubs, indoor sauna. Some places the water is not so warm and you get cold which decreases the benefit. Reasonable price for 3 bedroom condo, front desk very helpful and martins restaraunt has a great buffet breakfast.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PkramerWilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 23, 2014
Thank you for choosing Long Bay Resort for your recent stay in Myrtle Beach during your New Years celebration. I am happy to hear that the 3 bedroom Condo was a good option for you and the staff was helpful. It was a pleasure to have you as our guest and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (558)
Date | Rating
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English first
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 28, 2013

We've visited Myrtle Beach regularly in the Winter and have settled on Longbay as our reliable hotel. We always stay in the Savoy portion of the hotel, it is separate from the high rise portion and has a condo feel. Right on the beach with it's own outdoor pool and lounge area and you have full access to the big indoor recreation area with three hot tubs, kiddie pool, regular pool and lazy river. Ping pong, checkers, chess and shuffle board are all indoors as well. The staff is responsive and happy to help. Be aware that routine renovations are often going on in the winter and can create a little noise during the days, not a big deal unless you want total quite 24 - 7.

Room Tip: Stay in the Savoy portion of the hotel for the best beach view and quite.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 10, 2014
Thank you for choosing Long Bay Resort once again for your recent stay in Myrtle Beach. I have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests satisfaction is our main priority.
I am happy to read that had fun and a wonderful experience with us. It was a pleasure to have you as our guest. Our staff is pleased to be of service and eager to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 18, 2013

I don't like giving one star reviews, but for anyone interested in using the indoor resort (as we were for a winter mini-vacation) I feel fair warning is in order. The room was passable, but the indoor resort needs work to qualify for third world standards.

They are addressing vast problems with half-vast solutions. Mold on the pool deck? Nothing new paint won't hide (anticipating the management response... Yes, there is paint directly on top of existing mold). Rust stains on the walls and support columns? Stenciled leaves camouflage them nicely. Something funky going on with the pool and spa water? Behold the power of super-concentrated chlorine.

The chlorine and chemicals were so overpowering I felt nauseated for days after the smell permeated our skin and hair beyond the reach of multiple showers to shed. My daughter asked me what a sign there meant, and it read that the resort is not responsible for faded swimsuits. I told her I'd never seen a sign like that before, but by Jim they mean it. A week after going in their pool and spa for just over an hour I asked my wife where my "green palm tree" swimsuit is. She handed me a nearly white swimsuit with very feint grey outlines of palm trees.

Even my kids, young enough to be blissfully oblivious to these concerns, took note of the floor mat leading to the pool restrooms. It's cultured life so long it's become self-aware. Then they started noticing other things too. The drop down ceiling seems ready to live up to its name. The windows permit light only grudgingly through a layer of mystery crud. I normally have to drag my kids bodily out of resort pools. This is the only time I told them it's time to go and they skedaddled immediately.

  • Stayed December 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank ctpncaveman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 10, 2014
Please accept our sencere apologies, words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused to you and your family. This is especially saddening because at Long Bay Resort, we are committed of bringing 100% satisfaction to our guests and making the experience of hospitality happier and easier for everyone who chooses to stay with us. At Long Bay Resort, we take pride in ensuring our customer’s satisfaction. I apologize we did not meet your expectations. Should you have any further questions or comments regarding this matter, please feel free to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 17, 2013

We rented 4 three bedroom units for a family gathering - accommodations were great, maid service could not have been better, fantastic view, and a plus to have Starbucks and Martins in the same building. Fifth year we have done this, already looking forward to next year!

Anna C.

Room Tip: Ocean Front for the best view.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 191MAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 10, 2014
Allow me to express the warmest and the most sincere regards to you and your family on behalf of the Long Bay Resort. I am happy to read your visit with us was just perfect. It was a pleasure to have you as our guest and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 14, 2013

This was our second visit to this resort. We came back due to the previous visit being generally positive. This time, not so much. We stayed 3 nights in December as a mini getaway.
First, let me say that I do have fairly high expectations, but not high enough that they are unrealistic. We won't be returning to this resort based on this stay.
First, when we arrived, check in was quick and painless. Desk staff were friendly. We got to our room quickly. The room was a ocean front suite. The room was clean and had no odors. The room had very little personality and was pretty boring, but hey, it's just for 3 days. The bathroom fan vibrated like it was loose and threatening to fall on your head. The first morning we were greeted by hammering from the unit upstairs. It sounded like someone was hammering on the floor.... Then, bugs started coming crawling on the wall in the living area and in the bathroom. Not sure what kind of bug, but any bug is not good. Finally, the indoor pool area was being used by one of the "owners" to have a birthday party that was full of people and their kids. They were making it very difficult for my wife and I to use the hot tub and the pool. When I approached the staff about this they told me they were allowed to do this.
The resort's indoor pool area is showing pretty strong signs of use and lack of upkeep. We were very disappointed with the general condition of the resort now as we were generally pleased during our last visit.
Pluses are the beds were fairly comfortable, the staff was generally efficient, and the hot tubs were hot. Parking was convenient as well.
There is too many other resorts in MB to return to a resort that doesn't maintain its amenities or allows outside people to use their facilities denying paying customers from enjoying them.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cosmicvagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 10, 2014
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the noise in your room. The company is actively working to improve service levels and your feedback has proved to be invaluable. At Long Bay Resort, we are in constant pursuit of perfection. Currently, we are working on the general condition of the Resort that will prevent similar problems from occurring in the future. If you have any questions or comments regarding this matter, please feel free to discuss it with me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 6, 2013

Spent a great week with 15 of my golf buddies. Accomodations were comfortable and maid service was good. Enjoyed beautiful ocean views from our large balcony. Breakfast was part of the package, buffet style with omelet chef and great serving staff. Enjoyed playing golf on five premium courses. This place is a good value for your money. We have been coming here for several years and the experience is always above par.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 10, 2014
Thank you for choosing Long Bay Resort. We strive to provide you a room that is clean and comfortable, with friendly attentive service as we always want to be your first choice. Our staff will be happy to assist you at any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 4, 2013

We want to preface this with saying that we have 20 years of customer service between us and therefor rarely post negative reviews because we know all too well the hardships employees face behind the scenes while juggling the needs of their guests. That being said...
We were woken up at 8am by very noisy construction right outside of our room. To our alarm a stranger was kneeling outside of our window, which we later found out was to use the power outlet leading from our hotel suite. We called the front desk and the women we spoke to said she had no knowledge of there being construction this morning and that she would talk to her manager. Construction continued for another two hours. And the front desk NEVER called us back to address the issue! We've never stayed at a hotel that had such a low standard for customer service. The irony is that the "management" will most likely provide a well-measured face saving response to this trip advisor review. A review that never would have been posted with such negativity if the front desk hotel staff did in fact contact her management, we still question if she actually passed the message along. We don't even want to think about the possibility that the manager received our message and chose to summarily ignore it by not to responding. When we went to check out, and were asked how our stay was, we told the women at the front desk that we were woken up by construction at 8am outside of our room. Her very curt response was "Oh it's Monday." When she saw our confused looks as to how that answer provided an explanation to our rude awakening, she then said "They usually start at 9am." APPALLING! The voice of the woman at the front desk was the same as the one on the phone, she seemed completely unconcerned with the issue and more than happy to have us check out much earlier than needed. (We decided to check out early because of the headache of the construction.) If you know there is construction every Monday at 9am why would you put guests in a room right by the construction, when it is not busy season and the hotel was not at all full. We were made to feel as though they really didn't care whether we enjoyed our stay or not.
We are not ones to tell people not to stay somewhere as everyone should have their own experience, since we believe everyone's experience is their own opportunity to form their own opinions and create their own memories. This is just a warning for people who work hard for their vacation time and cherish that limited time as much as we do. We don't want you to waste your money or time at a place that could not care less about the guest's experience. (For management purposes we stayed The night of December 1, 2013 and checked out at 10am December 2, 2013. We didn't catch the woman's name who was at the front desk at the time because we were so appalled by her brusque responses, so hopefully date and time can help you figure out who needs further training in customer service.)

  • Stayed December 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar C, Front Office Manager at Long Bay Resort, responded to this review, January 10, 2014
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the noise in your room. We appreciate your feedback as we always strive for perfection, taken steps to ensure that this will never happen again. This is especially saddening because at Long Bay Resort, we are committed of bringing 100% satisfaction to our guests. Should you have any further questions or comments regarding this matter, please feel free to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Long Bay Resort

Property: Long Bay Resort
Address: 7200 North Ocean Boulevard, Myrtle Beach, SC 29572-3847
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Myrtle Beach
#31 Family Hotel in Myrtle Beach
#33 On the Beach Hotel in Myrtle Beach
#40 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Long Bay Resort 3*
Number of rooms: 290
Official Description (provided by the hotel):
Located on the more quiet north end of Myrtle Beach you are just seconds from the heart of attractions and restaurants. Long Bay resort has been a favorite among families and golfers for decades. Enjoy newly renovated accommodations with your choice rooms, suites, efficiencies and condo all with the comforts of home. Check out any of our onsite food and beverage outlets, there’s Martins restaurant, the Seaside Cafe, Starbucks Cafe and our oceanfront Tiki Hut. And let’s not forget about the amenities. No beach vacation is completes without a dip in one of our many water features. There’s our in and outdoor kiddies pool areas with silly submarine and mushroom waterfalls, our heated indoor lazy river, our ocean front outdoor pool deck with pool and Jacuzzi, our indoor pool, a sauna and much more. ... more   less 
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Also Known As:
Long Bay Hotel Myrtle Beach
Long Bay Resort Myrtle Beach
Long Bay Myrtle Beach
Long Bay Resorts Myrtle Beach Sc

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