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“The staff is terrible!!!!” 1 of 5 bubbles
Review of Country Inn & Suites By Carlson, Myrtle Beach

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Country Inn & Suites By Carlson, Myrtle Beach
Ranked #78 of 207 Hotels in Myrtle Beach
Mint Hill
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“The staff is terrible!!!!”
1 of 5 bubbles Reviewed April 21, 2009

I made a reservation , and when I arrived for check in, they told me that my reservation was cancelled. It was in the middle of spring break and everything was taken. They said I didn't have a credit card on file. I gave them my American Express card and got a confirmation number. What good is a confirmation number?? The girl at the front desk wasn't going to help me out at all. Very rude. I was very upset like anyone would be after traveling to the destination and not having a room. I talked to the Mgr. that next week and now I know why the staff was rude.

  • Stayed April 2009, traveled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jhncCharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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385 reviews from our community

Traveler rating
    163
    87
    64
    34
    37
See reviews for
200
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
Asker, Norway
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 16, 2008

Coming from Country inn & suites Cape Canaveral only a couple of days earlier, which was absolutely fantastic, due to the staff, we had high expectations to this hotel as well. As we checked in the receptionist seemde not to care very much. He was friendly enough, but not listening very closely to our questions. As where in Cape Canaveral they unexpectedly upgraded us due to the Goldpoints plus membership, no such thing was mentioned here. I did not expect it either, but it is nice when it happens. Also here they had complimentary breakfast, but the staff who should take care of it were missing completely both days we were eating there. They were basically out of everything. I had to go out to the recedptionist and ask him to get some food in there. It helped, and all of a sudden there were 4-5 people running around more like headless chickens than proffessional hotel employees. It took a while, but we had breakfast in the end. Not the same variety as in CC, but at least something for the body to get moving. The room was standard, and clean. They also had a working laundry which was appreciated. I would go back, but lower my expectations a little bit. This shows the difference between really professionals (Cape Canaveral) and the not so professionals (Myrtle Beach). But, they were friendly enough, and it was clean and quiet, so the stay was overall nice.

  • Liked — Location
  • Disliked — Non attentive staff
  • Stayed June 2008
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Raviolies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raleigh
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 12, 2007

To begin with, this hotel is located next to a strip club. Great for a girl's soccer tournament don't you think? The place was dirty. When we asked to cancel the second night on the night we checked in, they wouldn't let us saying the team had signed up for two nights and we signed a form when we arrived. It felt like we were in prison.

If traveling for soccer tournaments, AAU basketball etc. , there is better value elsewhere.

  • Liked — strip club next door
  • Stayed October 2007, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ncbull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs, NC
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed August 2, 2007

My husband and our 3 children, ages 2, 7, and 12 stayed here for 2 nights during vacation. To me, this hotel is not worth the money for the following reasons:
1. The hotel is next door to and across the street from 2 different "strip clubs", which is okay if you're into that type of thing. I had small children, so I didn't appreciate seeing the sign "Nuttin Butt Horseplay" everytime I left the hotel.
2. Breakfast: nothing hot except a waffle maker, could be better. Breakfast area also very small
3. Cleanliness: our hotel room had cobwebs in the corners in 2 different places, and crayon and pen markings on the wall. There were also a few outlets that were coming slightly out of the wall. The sofa looked absolutely filthy and had a cigarette burn on the cushion.
4. The "business center" consists of one laptop on a ledge next to the check-in counter.
On a positive note, the staff was very nice and helpful. This place wasn't disgusting by any means, I just have stayed in better hotels for this price ($139/night).

  • Liked — The friendly staff
  • Disliked — The location was in a "shady" part of town.
  • Stayed July 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ncmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed August 6, 2006

We were only passing through and found this hotel. Its not on the beach but its not far away. The staff was nice and I guess for the money it was ok. Room kinda small...didn't strike me as extremely clean..but it was ok. Probably would not stay there again.

  • Stayed August 2006, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank disneyfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, CA.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 20, 2006

Had a very pleasant stay here. The suite was very nice. Staff extremely helpful and friendly.
Good breakfast with fresh waffles. You're a bit off the beaten track but it's easy to get around, but you will need a car. It sits adjacent to the freeway so if you have trouble with traffic noise, as I do, request a room in the back. Also, make sure you don't travel to Mrytle Beach during Bike Week. It is not pleasant with the noise of motorcycles, party goers and increased traffic.

  • Stayed May 2006
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank auded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed May 18, 2006

Very clean hotel and friendly staff. Will definately come back

Stayed March 2006
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Myrtle Beach

Property: Country Inn & Suites By Carlson, Myrtle Beach
Address: 3516 Waccamaw Blvd, Myrtle Beach, SC 29579-9428
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Myrtle Beach
#36 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Myrtle Beach 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Country Inn And Suites Myrtle Beach
Country Inn & Suites Myrtle Beach Hotel Myrtle Beach
Country Inn Myrtle Beach
Myrtle Beach Country Inn

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