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“Incredible customer Service!”
5 of 5 bubbles Review of Staybridge Suites

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Staybridge Suites
Ranked #65 of 207 Hotels in Myrtle Beach
Holly Springs NC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Incredible customer Service!”
5 of 5 bubbles Reviewed February 21, 2008

This was our second stay at the Staybridge and we will definitely stay there again! We even gave up a beach front hotel because of the fine quality of this hotel. We stayed in a 2 bedroom/2 bath suite and there were 8 of us and we had plenty of room! The rooms are exceptionally clean and the linens are so nice, they actually allow guests to purchase them! The free breakfast was better than any other free one we have ever had and on Tuesday, Wednesday and Thursday nights, they even have a free dinner with a different theme every night! And for ammenities, how is a computer room with lending library, small store with every thing from laundry detergent (they have washers and dryers you can use for free) to frozen meals, wine and beer, a fitness room with up to date equipment, a pool and hot tub and large sitting area with flat screen tv near the lobby.
The best part of this place is the staff. As a customer service trainer for some of the most elite clientel in the world, the customer service at this Staybridge beats any I have ever experienced. They truly believe the customer always comes first. The manager even sent me and the others in my party a hand written note saying how happy she was to meet us.
So although this place is about 10 minutes from the beach (2 minutes from Broadway at the Beach), it is the only place to stay!

  • Liked — Great customer service!
  • Disliked — Location but that will change this spring when the new attractions open!
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank leeca0831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Any
English first
Washington DC metro area
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 14, 2008

We've just returned from a 4 night stay it the two bedroom suite. I took my elderly parents here for their Christmas present. It was spacious, clean, convenient to the major highways despite the destitute area (An abandon mall, and cinema) but I suspect all this will change with the construction of the Hardrock Café Amusement Park opening Spring 2008. The breakfast was nice I personally enjoyed the waffle station even though it only had strawberries as topping and the Orange Juice was simple delicious (despite it came out of a machine). My folks seemed to enjoy the daily selection of hot entrées that were offered. They even got up early each morning as not to miss the breakfast serving hours (M-F 06:30am to 09:30am). It was cute they’d come back from breakfast and take a nap. Since we were late starters the maid skipped us on Monday and no service on Christmas so, I called the desk on Wednesday about noontime to assure that we’d get service that day, which of course we did. I also called because we were there during a cold snap and I couldn’t get the heat to heat the suite (I had it set to 77 but I couldn’t get it warmer than 68) but that too was a taken care of however, now I’ve got a cold from the cold air blowing on me in bed all night. But, I highly recommend this hotel and special thanks to the staff for making us feel at home. I didn’t know about the evening receptions and unfortunately wasn’t able to attend them during this visit they smell delicious as the smells wafted down the hallway, the menu was posted on the refrigerator in the well equipped kitchen. Also, a side note the living room TV had a working DVD and VCR to use free of charge.

  • Liked — The suite was very spacious and clean.
  • Disliked — Convenient to the major highways despite the destitute area (An abandon mall, and cinema) but I suspect all this will change with the construction of the Hardrock Café Amusement Park opening Spring 2008.
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank HappyW0rldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
2 reviews
5 of 5 bubbles Reviewed September 1, 2007

First thing you need to do is book the hotel via their own website. I tried other websites and they would either match or be more than their direct website. Yes the immediate location isn't the best, but it's minutes away from everything. Once HardRock Park in open (I believe late Spring), they will be the premier location.

The staff was excellent, such a delight to see now adays. They were friendly and outgoing to ensure our stay exceeded our expectations. The room was clean and very spacious. Better than anything else in Myrtle Beach. Since I travel to Myrtle Beach on a regular basis, I see no other reason to stay anywhere else!

  • Liked — Service, Cleanliness
  • Disliked — Location for now
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SunshineNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
1 review
5 of 5 bubbles Reviewed August 14, 2007

We stayed 4 days. It was a good location. Next to Hwy 501, 10-15 minutes from downtown. They had the best breakfast. Hot food - waffles, eggs, oatmeal, grits, etc. - Nice location for you to relax and eat it. The suites were nice. Plenty of room, nice showers. The mall was 5 minutes away in one direction, the outlets were 5 minutes away in the other direction. This was our first time staying at this hotel chain. Will definitely check them out whereever I go.

  • Liked — the facilities and what they had to offer.
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank cynecyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawsonville, GA
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed July 21, 2007

This property is OK, but the location is terrible. EVERYTHING in the area is closed except Medieval Times. Will be the closest hotel to Hard Rock Park when it opens next year. But for now the hotel is adjacent to a huge outlet mall ghost town and theme park construction. Not where I wanted to spend MY vacation! Wish we had paid a little more and stayed at Broadway at the Beach which is a wonderful, fun place! This hotel was mostly clean and quite spacious-we were in a two bedroom suite. The beds were comfy with very nice sheets. Kitchen was nicely equipped even tho we only used the frig. I did feel the place was showing some age--furniture and bed linens were starting to look slightly worn and faded. Still, all in all-- it was OK. However, on our last night, a bug about 3 inches long turned up on the floor that looked very roach-like. My overall impression of the place dropped drastically at that moment. Tourist Tips: Don't miss the The ONE show at the Alabama Theatre! OUTSTANDING! Le Grande Cirque at the Palace Theatre is also entertaining. Carolina Opry--best for the over 60 country music fan. Dining out is a challenge if you are seeing shows while in MB. Restaurants fill up by 5:00. We tried eating after the show but the better places were closed. The few places that stay open past 10:00 still had 45 minutes wait times. SUGGESTION: Take a day and drive an hour south of MB to Georgetown. There you can catch a boat ride to a barrier island for awesome scenery and shelling. We got a little wet , learned alot from the narrator and watched thunderstorm clouds gather in the distance. Well worth every penny. Call ahead for reservations (it's in all the travel books you find around MB). There is also a Pirate Ship boat ride that looked like great fun--we just an out of time!

  • Liked — two bedrooms
  • Disliked — location & bug
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jillngad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed June 19, 2007

After doing a lot of research, we decided to try out the Staybridge Suites on this trip. This was our third time to go to Myrtle Beach. This hotel is a great choice! It is very clean and the rooms are very nice. The hotel is located about a mile from the beach so you will have to drive down to the beach but for the money you will save, it is worth it. The free continental breakfast was delicious. They offered eggs, sausage, oatmeal, fruit, bagles, etc. It was a full breakfast. The front desk sets out warm, fresh chocolate chip cookies throughout the day. This hotel also allows pets.

  • Liked — Clean
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank suzimitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assonet, MA
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed April 27, 2007

This was a wonderful place to stay. It was in a quiet location away from the beach but still close enough to all of the atrractions (most within 10 to 20 minutes). They are, however, building the new Hard Rock Park right next to the hotel which is scheduled to open next spring. The two bedroom/two bathroom suite was wonderful. One bedroom had a king-sized bed while the other had a queen-sized bed. The beds were very comfortable, and the suite was very spacious. The living area had a sleeper sofa, an easy chair, a dining table with 4 chairs, and a kitchen area with a full-sized refrigerator, stove, microwave and cooking utensils. The breakfast buffet was wonderful. There was a different hot item on the buffet each day. There were hard-boiled eggs, machines to make waffles, muffins, and an assortment of breads. There was also fresh fruit and yogurt. On Tuesdays, Wednesdays and Thursdays, there was also a light meal provided such as a salad on one day, a cookout on another, and Chinese food on the third day. A calendar is posted on the refrigerator in your suite listing what is being served on each day. A free glass of wine or beer is also provided. There is an outdoor pool, an exercise room and a free laundry room. The staff was wonderful. Check-in was quick and easy. The woman who tended to the breakfast in the morning was wonderful. I would definitely recommend this hotel.

  • Liked — Wonderful service
  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank see-the-country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites

Property: Staybridge Suites
Address: 303 Fantasy Harbour Blvd, Myrtle Beach, SC 29579-7431 (Formerly Sonesta ES Suites Myrtle Beach)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 207 Hotels in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites 3*
Number of rooms: 119
Official Description (provided by the hotel):
Staybridge Suites Myrtle Beach - West Enjoy the convenient location to all of the best attractions of Myrtle Beach, South Carolina at the Staybridge Suites® Myrtle Beach-Fantasy Harbour hotel. Guests are within reach of everything this popular resort town has to offer and just a short distance from the airport that the hotel provides complimentary shuttle services for. Your accommodations are in the center of it all. You'll love enjoying our complimentary, hot breakfast before strolling along the Boardwalk while shopping for souvenirs. Minutes from the hotel's site, Myrtle Beach offers surfing and swimming opportunities along with excellent sunbathing and picnic spots. After a long day in the sun, you can return to the hotel's welcoming suites. Myrtle Beach is teeming with business and corporate travelers enjoy amenities that ensure convenience. Free wired and wireless Internet access and a 24-hour Business Center help you stay productive. The convention center and universities like Coastal Carolina University are a short drive away. When you're looking for Myrtle Beach accommodations, look no further than this well-equipped hotel. The refreshing outdoor pool and well-equipped Fitness Center are some of the extras that help make your stay more memorable. Be sure to stop by the Pantry for snacks before heading down to the sports court, outdoor pool and courtyard. We invite you to "Get Comfortable" and call this hotel home on your next beach visit. ... more   less 
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Also Known As:
Staybridge Suites Myrtle Beach - Fantasy Harbour Hotel Myrtle Beach
Myrtle Beach Staybridge Suites

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