When we arrived we had to pay a security deposit that we have yet to get back its now august we had payed for an oceanfront room thru expedia online but when we arrived they but us in a oceanview room not the same . well that night another couple acutally walked into our room while we were asleep the only way we knew was it awoke one of my kids and the fact that security came to the room to ask my husband to come down to the front desk to ask us why we were in the room since we were not registered now mind you when we checked in we had our expedia reservations and drivers license at time of check in, they said why are you in that room again this is at 1:00 am in the morning and we had arrived at 4:00pm for check in. Well come to find out our room was in the next building and was oceanfront as we had paid for in the beginning but they still would not let us move to the room we had paid for a month earlier and acutually gave it to the couple that had walked in to our room while we were asleep and come to find out thru nightshift we were in the room for the other couple but still they gave our room to them anyway. The next morning the Asst. General Manager Scott gave us the run around about what had happened and only comped us for one night. So tell me is something wrong with this picture here . I highly recommend everyone not use this hotel. PS expedia did comp us for the one night..... cuods to them but I feel he should have been given a full refund for this event that messed up our vacation stay.
- Official Description (provided by the hotel):
- Welcome to the new, completely renovated, Palmetto Shores Myrtle Beach; centrally located to all the amenities the Grand Strand offers. No matter what season you visit, there will be tons of activities to keep you busy. You’ll find wide spans of pristine sandy beaches outside of our three oceanfront towers where our guests have a wide range of options from ocean-front rooms and efficiencies all the way up to 4-bedroom suites. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire and TripOnline SA so you can book your Palmetto Shores Oceanfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Palmetto Shores Oceanfront Hotel Myrtle Beach