Heron Pointe (Unit C02) was the worst vacation location I every took my family. This unit had a bug problem -- roaches and silver fish, to be exact. I requested a refund after our first night there, and the refund was refused. I was, however, offered the opportunity to move to another unit. A maintenance man took me to two other units to look at, and the first one he took me to had a huge roach in the doorway just was we walked in. The second unit appeared to be okay, so I packed up my whole family and moved to that unit. After a few hours in the new unit, I began to see roaches again!!! I contacted the management company again (Grand Strand Vacation Rentals), and they informed me that they would not refund my money even though I had gone through proper procedures to resolve the problem. I explained to them that I was uncomfortable keeping my young children in such an unclean unit and one with roaches. Finally, I moved my family to an entirely different location despite their refusal to refund my money. The only positive thing that I can say is that the management company did refund me for two days of my reservation. I will never return to this management company or this location again.
- Also Known As:
- Heron Pointe Hotel Myrtle Beach