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“MANAGEMENT NOT GOOD TO THERE STAFF”

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Hilton Garden Inn Myrtle Beach/Coastal Grand Mall
Ranked #5 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Ne, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“MANAGEMENT NOT GOOD TO THERE STAFF”
Reviewed April 20, 2014

Management doesnt welcome you they dont come out , rooms are very clean housekeeping is wonderful , front desk Needs replaced BESIDES REBECCA , she is a wonderful lady , she always has a smile on her face everytime i come there .

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank E h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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637 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, GA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2014

The staff was great and we love the area there was a lot of things to do, plus you can walk over to the mall. We were even suprised that the hotel food wasn't very expensive. The indoor pool was nice & clean also. We will definetly go back!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeoplesFamilyATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryon, United States
1 review
Reviewed April 14, 2014

Hotel is in excellent location and staff is friendly and efficient. Rooms are clean and comfortable. Close to many restaurants and the mall. Have stayed there several times before and would definitely stay there again. Good place for business or vacation. Gym is pretty decent by hotel standards (which unfortunately usually aren't that great).

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mt.Pleasant, SC
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 13, 2014

I have stayed at Hilton Garden Inn- in other areas- many times in the last 6-7 years.This one was OK, not as memorable as other HG Inns. On the plus side: the lobby is nice, the room was immaculately clean; everything in the room worked properly. On the minus side - rooms are getting a little dated; walls between rooms may be a little thin because i could hear other guests talking next door even though they were speaking at a normal voice level; I found the bed to be uncomfortably hard; and the hallway outside the elevator on my floor had a folding table with a cheap table cloth over it instead of a "real" table. With a little more attention to some details, this hotel could be really good.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRinSCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilesiah B, Manager at Hilton Garden Inn Myrtle Beach/Coastal Grand Mall, responded to this review, April 17, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We are in the midst of upgrading some features of our hotel. We have remodeled our lobby. changed carpet and the tables by the elevators were sent out to be refinished. We are always doing things to make our guest experiences the best they can be. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
11 reviews
11 hotel reviews
Reviewed April 10, 2014

I was amazed by the helpful team at the HGI Myrtle Beach. They are always professional and polite, but this time one of the employees, Lauren Smith, went above and beyond in helping me get my car serviced while on a business trip out of town. I simply gave Lauren my car keys and she waited for the tow truck to show up at the hotel and assisted in getting my broken company car towed to the Ford Dealership. Meanwhile, I was able to take a quick nap and not worry a thing about my broken vehicle, and when I woke up she had a taxi ready and waiting to take me on to my next business appt without missing a beat. Lauren is trustworthy, professional and ever so helpful and she is one of best reasons I choose to stay at the HGI Myrtle vs some of the other more expensive properties.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tramsleysmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, United States
1 review
Reviewed April 9, 2014

When I got there, there was a misunderstanding about what was included for the Military pay rates. Next time, I would call to verify what was included. Otherwise the hotel was very clean and comfortable.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, United States
1 review
Reviewed April 3, 2014

The Staff was very helpful and polite; they were always willing to help and to recommend the best place to go to get a bite to eat or to shop. The Shuttle was such an easy way to get around and whenever you needed a shuttle it was there pretty fast, so there wasn’t a lot of waiting. The shuttle took you to some great local restaurants and some more touristy attractions like the golf range and some local Beach Shops. The rooms were quiet and very clean. It was great that the Hotel was located right off the beach, you could step right out back and you were on the beach. The views from the Hotel were amazing too, every room has a balcony with a great ocean view and a few chairs so that you can sit out and watch the sunrise with a nice cup of coffee. I would recommend this Hotel to family, friends, and any one I saw! It was in a quieter spot of town than the hustle and bustle of downtown Myrtle Beach, but it was still close enough that you could get to the Boardwalk and downtown Myrtle Beach with just a quick cab ride. Great place to stay!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Abigail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Myrtle Beach/Coastal Grand Mall

Property: Hilton Garden Inn Myrtle Beach/Coastal Grand Mall
Address: 2383 Coastal Grand Cir, Myrtle Beach, SC 29577-9787
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Myrtle Beach
#4 Business Hotel in Myrtle Beach
#5 Romantic Hotel in Myrtle Beach
#11 Best Value Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Myrtle Beach/Coastal Grand Mall 3*
Number of rooms: 112
Official Description (provided by the hotel):
Hilton Garden Inn Myrtle Beach/Coastal Grand Mall boasts an ideal location, within a mile of the airport and moments from Myrtle Beach's best attractions such as Broadway at the Beach. Step into our stylish hotel and relax in a spacious guest room offering a range of functional amenities such as a large work desk and ergonomic chair, complimentary wireless internet access and a 32-inch flat screen HD TV. Guests can also choose to upgrade to a whirlpool suite, featuring all standard amenities as well as a king bed and whirlpool. Go for a refreshing swim in the heated indoor or seasonal outdoor pool with whirlpool, or work out in the fully equipped fitness center, all on-site services are for your pleasure. ... more   less 
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Also Known As:
Hilton Garden Inn Myrtle Beach/Coastal Grand Mall Hotel Myrtle Beach

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