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Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Ranked #18 of 208 Hotels in Myrtle Beach
Certificate of Excellence
Reviewed June 26, 2013

Cant Find A better Place at Myrtle...Very Roomy Condos Great Location, Many things to do at the resort. You can take their shuttle to many places as well so you dont have to worry about driving. Very Clean LOVE IT!!!

  • Stayed: June 2013, traveled on business
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Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,362 - 1,368 of 1,855 reviews

Reviewed June 25, 2013

DON’T BOOK THIS HOTEL – Embassy should be embarrassed.
I work in the facility management business and I can tell you I would be fired if I allowed my property to look this bad.
Beds: poor
Room layout: Poor – two room suite / living room, bathroom, bedroom. What they don’t tell you is that you walk thru the bathroom to enter the bedroom.
Cleanliness: POOR – Trash was left in the guest floor vending area for days. Housekeeping did not pick up boxes of chicken for two + days!
Maintenance: POOR – Light fixtures (Decorative wall sconces) were broken and not repaired. The stairwell was disgusting (not clean, not painted, smelled bad). Beach showers did not work properly. A simple $10 shower faucet for washing your feet was broken and not replaced.
Value: VERY POOR - $400 per night for a two room suite. $10.75 for one (12oz) tropical mixed drink at the pool bar.
Food: Average – Breakfast was similar to any other hotel (bacon, eggs, pancaked, coffee etc).
Guest Check In: POOR – During check in I did not receive a parking pass or pool wrist bands. I noticed others receiving them during check in. I called down and received an apology and the wristbands.
Security lighting: VERY POOR – The parking lot directly across from the hotel is DARK! NO LIGHTS
Overall I rate this location as POOR
12 years ago my family visited the Kingston Plantation condos and enjoyed every minute of the trip. The Condo was clean and spacious. The prices were high but the area was exactly what we wanted, kid activities, food service, beachfront etc. This trip we stayed at the same property but in Embassy Suites instead of the condo…. Hugh mistake, I won’t be back anytime soon.

  • Stayed: June 2013, traveled with family
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Thank Family_Man_in_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMyrtle, Manager at Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort, responded to this reviewResponded June 27, 2013

We are so disappointed to hear that you did not have a great stay with us. Your detailed comments about the inconsistent service, poor lighting, maintenance issues, and cleanliness concerns have all been shared and addressed with our team. We want you to have an outstanding stay with great memories to last a lifetime and apologize again for your experience. We hope that you consider giving us another chance in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
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Reviewed June 25, 2013

Great pools for families. Activities for kids. Both Bathrooms in villa not very clean-hair on floor and in tub. Blinds missing bedroom which caused my kids to wake at daylight. Resort fee $8.99 per night.

  • Stayed: June 2013, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Service at front desk was lacking in professionalism. Room was not ready at check in. Asked about adding another day and was never contacted back to confirm. The kitchen lacked some basic necessities - bring your own dishwashing liquid, a hot pad, a cookie sheet, can opener, aluminum foil, Pam spray. They do not recycle plastic bottles which is hard to believe in this day and age. The location was great - nice view for oceanview room. Pool is pathetically small for a resort hotel. For the space you get in a condo, the price is good.

  • Stayed: June 2013, traveled on business
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Thank Katherin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Our favorite hotel. From the moment we get there until we leave - I feel pampered. Staff is always accommodating and pleasant. Love the rooms we to balcony entrances, the cocktail hour, the nice umbrellas and chairs for rent out front, the health center... After check out keep your room key. Stay all day on the beach or at the pool and then head to the health club for showers and changing. No problem.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank kayguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

The Embassy Suites is a great property 5 pools wave park golf tennis volleyball and right on the beach . The rooms are gret and breakfast is included and very good I might add. The valet lem was great and always offering to do extra had an issue was not able to solve it but the F and B Manager took care of it amy was great all the room have frig and microwave great hot tub and pools beautiful beach. Great stay I just wish they would smile moore it is a resort. We would and will be back great place and value. I recomend it highly

  • Stayed: June 2013, traveled as a couple
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Thank Kat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

The primary reason for selecting this hotel was the water park and beach access. Unfortunately, the water park was out of commission for 4 out of 6 days. We were informed there was glass in the water so it was shut down while they vacuumed it out. The next day it opened briefly, until a child cut their foot on some glass. It had to be shut down again and drained. It took the better part of the 3rd day to fill back up and the slides were not operational. There seemed to be some poor decision making in conjunction with maintenance issues, a big mistake for any property in the heart of the busy season.

Some other maintenance and service issues we encountered during our stay were:
• The large pool was closed for one day due to a maintenance “motor” issue (this was during the time the water park was closed as well)
• The hot tub water temperature was not working for a day
• One of the elevators was out of commission for several days
• During the manager’s reception, the bar frequently ran out of basic drink mixes (i.e. tomato mix for a bloody mary) early in the evening. Looks like we have an ordering/supply issue here.
• The beach grill ran out of several of their items one day during lunch (another ordering/supply issue)
• One day when we ordered lunch for the kids at the beach grill, they told us it would take 20 minutes. We checked after 40 minutes and they said it would be right up. We finally got our order after waiting over an hour!
• The snacks at the manager’s reception were basic and repetitive – one of the worst I’ve seen from any Embassy.

On the positive side, the staff was friendly, the rooms were nice and the breakfast was good. I’ve stayed at many Embassy Suites in recent years and this property is at the bottom of the list. It was beyond challenging having to tell our 3 and 6 year old daughters every day that the water park what wasn’t working or the pool was closed, or that lunch would be here soon or that they were out of this or that.

  • Stayed: June 2013, traveled with family
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Thank cdapel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMyrtle, Manager at Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort, responded to this reviewResponded June 24, 2013

Thank you for your detailed feedback. It's certainly never ideal for us to have to close any amenities off to our guests and I sincerely apologize for the inconvenience. We're also looking into other areas where we can improve and your comments are sure to help. We're reexamining our supply levels and service challenges to ensure we're meeting guests' expectations and ours. We hope you'll come back and see us again soon for a much better stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort

Address: 9800 Queensway Blvd, Myrtle Beach, SC 29572-5266 (Formerly Embassy Suites Myrtle Beach at Kingston Plantation)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Myrtle Beach
#6 Top resorts Hotel in Myrtle Beach
#8 Romantic Hotel in Myrtle Beach
#13 On the Beach Hotel in Myrtle Beach
#34 Family Hotel in Myrtle Beach
Price Range: $162 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Embassy Suites Myrtle Beach Oceanfront Resort is the perfect place for family vacations, conferences and groups events, and even romantic getaways. The Embassy Suites offers luxurious two-room suites, and the resort features a golf course, tennis, Splash Water Park, oceanfront dining, and a full activities schedule during the summer months. Join us for your next Myrtle Beach Vacation. ... more   less 
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Also Known As:
Embassy Suites Myrtle Beach At Kingston Plantation Hotel Myrtle Beach
Embassy Suites Kingston Plantation
Kingston Plantation
Myrtle Beach Embassy Suites

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