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“Good Times in Carolina”

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Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Ranked #17 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Richmond, Virginia, United States
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Times in Carolina”
Reviewed June 21, 2013

The Embassy Suites is a great property 5 pools wave park golf tennis volleyball and right on the beach . The rooms are gret and breakfast is included and very good I might add. The valet lem was great and always offering to do extra had an issue was not able to solve it but the F and B Manager took care of it amy was great all the room have frig and microwave great hot tub and pools beautiful beach. Great stay I just wish they would smile moore it is a resort. We would and will be back great place and value. I recomend it highly

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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English first
Nashville, Tennessee
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 21, 2013

The primary reason for selecting this hotel was the water park and beach access. Unfortunately, the water park was out of commission for 4 out of 6 days. We were informed there was glass in the water so it was shut down while they vacuumed it out. The next day it opened briefly, until a child cut their foot on some glass. It had to be shut down again and drained. It took the better part of the 3rd day to fill back up and the slides were not operational. There seemed to be some poor decision making in conjunction with maintenance issues, a big mistake for any property in the heart of the busy season.

Some other maintenance and service issues we encountered during our stay were:
• The large pool was closed for one day due to a maintenance “motor” issue (this was during the time the water park was closed as well)
• The hot tub water temperature was not working for a day
• One of the elevators was out of commission for several days
• During the manager’s reception, the bar frequently ran out of basic drink mixes (i.e. tomato mix for a bloody mary) early in the evening. Looks like we have an ordering/supply issue here.
• The beach grill ran out of several of their items one day during lunch (another ordering/supply issue)
• One day when we ordered lunch for the kids at the beach grill, they told us it would take 20 minutes. We checked after 40 minutes and they said it would be right up. We finally got our order after waiting over an hour!
• The snacks at the manager’s reception were basic and repetitive – one of the worst I’ve seen from any Embassy.

On the positive side, the staff was friendly, the rooms were nice and the breakfast was good. I’ve stayed at many Embassy Suites in recent years and this property is at the bottom of the list. It was beyond challenging having to tell our 3 and 6 year old daughters every day that the water park what wasn’t working or the pool was closed, or that lunch would be here soon or that they were out of this or that.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdapel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMyrtle, Manager at Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort, responded to this review, June 24, 2013
Thank you for your detailed feedback. It's certainly never ideal for us to have to close any amenities off to our guests and I sincerely apologize for the inconvenience. We're also looking into other areas where we can improve and your comments are sure to help. We're reexamining our supply levels and service challenges to ensure we're meeting guests' expectations and ours. We hope you'll come back and see us again soon for a much better stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 21, 2013

I stayed here for a week on a business trip in March 2012 and couldn't believe that they were able to book this place for our conference. The location was excellent, and I could see the ocean from my room. I didn't use any of the amenities but did get to take a walk on the beach, just outside the door! You do pay for parking and internet, so if I had been paying for this stay, I would probably not choose this hotel because I believe those are two things that should be included in a rate. But, since I was not paying for the trip, this place was great! The suite was large, clean, and comfortable. Our conference room for the week was nice and they brought us snacks and drink everyday. I wish all business trips could be this nice!!

  • Stayed July 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank azdang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
Reviewed June 20, 2013

Great location and accommodations. My family really enjoyed our stay. We were able to do a lot of stuff in a very short period of time. Mostly due to what was available at the hotel and in the surrounding area.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Willie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 20, 2013

We booked this place with our 7 year old grandson in mind and we were very pleased with the water park we just did not know the lazy river was separate and that they both closed at 6:00. but that was ok after all the beach was great. The ground were so nice. We enjoy our walk to everything. Disapointed that we had to pay 10.00 a day for internet but overall we would go back we liked the set up.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skyhigh1
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 18, 2013

We normally go to Daytona for the beach but we needed a quick day trip to unwind. What a GREAT surprise. Michelle at the desk started it off with AMAZING customer service on the phone before we even arrived. You could hear her smile threw the phone. Molly at concierge was the best. Everything was perfect. The shuttle service, the manager's reception. The food at Pointe Grill was excellent and breakfast was the absolute best. The view was spectacular, the room was spacious and the balcony was more than I expected. I LOVE THIS HOTEL! I do believe this is our new "go to" spot.

Room Tip: You may want to check with the hotel before you unpack. We had a two hour wait before we could get i...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wake Forest, North Carolina
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 17, 2013

Very nice hotel. I did not like that they only had 3 elevators for such a large hotel though. We were often waiting and waiting as our room was on the 19th floor. The pools were nice - get your chair early though as it fills up fast. We enjoyed the band that played Saturday afternoon - that was nice treat. The food at the outside cafe was very good as well.

Room Tip: Go for a lower floor so you can take the stairs.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EricaRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort

Property: Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Address: 9800 Queensway Blvd, Myrtle Beach, SC 29572-5266 (Formerly Embassy Suites Myrtle Beach at Kingston Plantation)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Myrtle Beach
#6 Top resorts Hotel in Myrtle Beach
#8 Romantic Hotel in Myrtle Beach
#12 On the Beach Hotel in Myrtle Beach
#34 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Embassy Suites Myrtle Beach Oceanfront Resort is the perfect place for family vacations, conferences and groups events, and even romantic getaways. The Embassy Suites offers luxurious two-room suites, and the resort features a golf course, tennis, Splash Water Park, oceanfront dining, and a full activities schedule during the summer months. Join us for your next Myrtle Beach Vacation. ... more   less 
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Also Known As:
Embassy Suites Myrtle Beach At Kingston Plantation Hotel Myrtle Beach
Embassy Suites Kingston Plantation
Kingston Plantation
Myrtle Beach Embassy Suites

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