We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Customer service top notch”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Ranked #14 of 207 Hotels in Myrtle Beach
Certificate of Excellence
South Carolina
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Customer service top notch”
4 of 5 bubbles Reviewed November 5, 2012

We stayed at the end of October. Definitely felt like the off season, but kids enjoyed swimming in the on-site indoor pool & hot tub at the really nice health club on the property (2 min car drive). Concierge was very helpful in securing hard to find tix to a show. Breakfast buffet & staff 2 thumbs up! Enjoyed our stay.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoveToTravelAndRelax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,637 reviews from our community

Traveler rating
    859
    442
    188
    108
    40
See reviews for
630
350
18
450
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

I just returned home from this hotel having stayed the weekend (November 2-4).. It was a spur of the moment beach trip for us, and I was absolutely thrilled with this hotel. I booked the hotel directly through Hilton and used HiltonHHonors points. They were having a special for a Deluxe Oceanview King room of only roughly 33,000 pts. a night as compared to the usual 40-50,000 pts. for a standard room.

Our room was located on the fifth floor, and it offered a wrap-around balcony that could be accessed from the living room or master suite. Windows covered the walls of the bathroom as well allowing for an absolutely stunning view. As usual, this Embassy Suites features the complementary breakfast with made-to-order omlet bar. The staff was incredible. We did not leave the hotel until roughly 2-3 p.m. on Saturday, and they had housekeeping come and clean our room in our absence dispite the fact that it was later than they usually serviced rooms. They also allowed us a later check-out on the day of our departure! Incredible property and staff! I look forward to returning.

This hotel is located on a Hilton managed resort called Kingston Plantation with countless condominiums, townhomes and vacation rentals. It is directly on the beach and sits adjacent to the Hilton Hotel.

Room Tip: The oceanview deluxe king is incredible. Well worth the additional money..
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sperkins15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 18, 2012

Nice hotel and amenities. They are doing a number of renovations this year but even without this place is above average. Great location in the Restaurant Row area so if you want to venture beyond the hotel theres plenty of places to go within minutes. Signed up for the Tennis clinic and that was the best part of the vacation. We had a Cretified Pro Tennis player coaching us, really nice guy and knew his stuff as a coach, Jon Angelino. If your into Tennis I highly recommend you sign up for the clinic and reuest John.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank martynteresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

But they all seem to have a nice ocean view at this hotel. This is my second visit in 2 years. The lobby renovation was completed and our stay was so much better! The room was very nice, clean, and roomy. As I was there for a trade show, there was a nice desk for working. Having a Starbuck's in the lobby was awesome, and the in house restaurant and bar was also good. The staff were very helpful and accommodating.

Room Tip: I think they're all good but the higher the better!
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKHargrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyman, South Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 14, 2012

I LOVE this hotel and location! My family and I - two kids - have stayed here twice, during Labor Day, for the past two years! I would go back again and again! The rooms are similar to a small apartment, very clean - no issues! Lovely lobby, great rooms, beautiful pools, reasonably priced on site restaurants, water park for the kids, lazy river, live music outside, outdoor bar and cafe outdoors for poolside food and drinks and an on site store/market for clothing, sunscreen, beach items like flip flops, gift items and sand buckets - all at very normal prices - and much more! We are very well traveled and have lots to compare this resort to. We had no complaints! Overall - very nice, family/kid friendly, clean, beautiful - perfect location on the beach! The location of this resort is in a gated community - upscale - secure and classy! Would stay here again in he future!

Room Tip: It's the Embassy Suites - all rooms are very nice - separate bedroom, pull out sofa for the kids...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TLD1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed October 14, 2012 via mobile

Everything around the pool is closed. Even the restrooms. For fresh pool towels you have to stand in line at the front desk.
I guess it's all about profit making and not making the guests comfortable.
Front desk was unfriendly. In particular the one guy working there. No amenities for Hilton honors gold. Had to ask for the free wifi.
The rooms need some paint. And the hallways need a vacuum cleaner. Picking up used glasses and plates took three days. They were sitting there when we arrived and were still there when we left.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drjoe66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMyrtle, Manager at Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort, responded to this review, October 16, 2012
Thank you for your review of your recent stay with us. I always appreciate hearing from our guests – including areas of improvement. I apologize that you were disappointed in our service and I have taken your comments to our team to ensure that in the future we do a better job of meeting and exceeding our guests’ expectations. We value all of our guests, especially our rewards members. Our front desk staff has been reminded about offering our Hhonors members the proper amenities at check-in but I apologize we missed your accommodations. Also, please rest assured we’ve addressed the housekeeping issues you encountered and am sorry for the inconvenience. I hope that you will be our guest again the next time you have the opportunity to travel to the area. We really want to show you our improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed October 5, 2012 via mobile

The front desk clerk was barely verbal, no eye contact, no Thank You, no Enjoy your stay, basically Here is your key now go. Sure didn't feel the love.

There is a large tent on the back end of the property with huge HVAC units that are really loud. Even on my 20th floor balcony they sounded close. Get a room on the right side of the building as you face the ocean.

The room was always humid. I kept the thermo at 65 but it was still heavy. Made sleeping a challenge.

Hot water took 10 minutes to arrive.

The breakfast buffet is very good except for the non-OJ OJ (orange drink) and powdered coffee and hot water machine.

Except for one server at breakfast I found the staff to be cold.

Big suite, very comfortable, nicely appointed.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMyrtle, Manager at Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort, responded to this review, October 8, 2012
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry for the inconveniences that you endured. We are always looking for ways to improve our guest experience and your review will help us do that. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Myrtle Beach hotels
9.7 mi away
Hampton Inn & Suites Myrtle Beach/Oceanfront
0.2 mi away
Royale Palms Condominiums by Hilton
2.2 mi away
Marina Inn at Grande Dunes
Marina Inn at Grande Dunes
#4 of 207 in Myrtle Beach
4.5 of 5 bubbles 1,651 reviews
Show Prices
Show Prices
Show Prices
3.0 mi away
Ocean Reef Resort
Ocean Reef Resort
#18 of 207 in Myrtle Beach
4.0 of 5 bubbles 3,052 reviews
3.8 mi away
Island Vista
Island Vista
#7 of 207 in Myrtle Beach
4.5 of 5 bubbles 1,288 reviews
0.4 mi away
Kingston Plantation Condos by Hilton
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort

Property: Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Address: 9800 Queensway Blvd, Myrtle Beach, SC 29572-5266 (Formerly Embassy Suites Myrtle Beach at Kingston Plantation)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Myrtle Beach
#6 Business Hotel in Myrtle Beach
#8 Romantic Hotel in Myrtle Beach
#10 On the Beach Hotel in Myrtle Beach
#34 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Embassy Suites Myrtle Beach Oceanfront Resort is the perfect place for family vacations, conferences and groups events, and even romantic getaways. The Embassy Suites offers luxurious two-room suites, and the resort features a golf course, tennis, Splash Water Park, oceanfront dining, and a full activities schedule during the summer months. Join us for your next Myrtle Beach Vacation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Orbitz, TripOnline SA, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Myrtle Beach At Kingston Plantation Hotel Myrtle Beach
Embassy Suites Kingston Plantation
Kingston Plantation
Myrtle Beach Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing