It took 3 attempts to get an adequate room. First room was not handicap which was requested. 2nd room the thermostat did not work. The third room was smaller but adequate but bed sagged on bathroom side.More
It took 3 attempts to get an adequate room. First room was not handicap which was requested. 2nd room the thermostat did not work. The third room was smaller but adequate but bed sagged on bathroom side.MoreShow less
Dear Ed T,
We are very apologetic for the inconvenience and your discontent with our accommodations. We strive to exceed our guests’ expectations and would be honored if you would visit us again when your travels bring you to Myrtle Beach.
The location has a great view. Lovely rooms. Just make sure you get "enhanced ocean view" if you can. The cafe has a delicious brunch on the weekends. It is a bit pricey - just eat later on count it breakfast and lunch!
You will be pleased at this hotel. It there are any problems, if you take it to the staff they are good about making things right. I have stayed at this specific hotel since 2001. It is beautiful to be right on the ocean and wake up and have coffee on your balcony watching and listening to the soothing ocean waves.
We adore this review! First, THANK YOU for your continued business and loyalty to our property. Second, our entire staff is appreciative of your comment about our property striving to Make It Right with each and every guest! Third, we absolutely look forward to serving you time and time again! It’s guests like you that keep us working hard to do our very best!
We have been to Myrtle Beach every year for the past 19 years, and my in laws are residents there. All of those years we had stayed at their condo in Kingston Plantation, but this past Christmas we stayed at the nearby Hilton. Although we did not have the opportunity to enjoy the outdoor amenities in December's 40 degree temps, we did enjoy our stay. The room was clean and the view of the ocean was incredible. We enjoyed breakfast every morning, and the staff was sincere and accommodating. I was sick during the trip and the wait staff kept me filled with hot tea, honey and lemon. Easy parking on site, and close to Arcadia Shores Golf course, Tanner Outlets, Walmart and so much more.
Thank you for posting this TripAdvisor response from your stay in December. We appreciate your continued loyalty to Kingston Resorts and glad you enjoyed your Hilton experience! Hopefully, you can visit us during the warmer months to delight in all of the outdoor amenities!
The view, service and room were great. For most, it’s something you have to save up for as prices reflect the tourist environment and view. My husband and I celebrated our 15th anniversary and had a wonderful stay. Starbucks in the lobby! No breakfast included. Free parking in the parking garage.
Thank you for spending your 15th Anniversary with us! We are honored we were able to share such a great occasion with you and your husband and hope you will visit us again soon!
This is the best place to stay in Myrtle Beach! When you drive up Arthur always greets you with a smile and eagerly assists whether with luggage, information, shuttle service or some friendly conversation. Sandra in the restaurant greets with a hug and smile each morning and happily ensures the breakfast experience is perfect. Julia at the pool not only offered excellent service she went above and beyond when asked for unsweetened tea which was not an offering at the pool however she took the extra step and went upstairs to obtain some for us. Richard, Neal and Ray kept the pool and cabanas clean and ready for guests, even painting them to make them sparkle. Michelle made sure we had our preferred cabana and even stopped by to ensure everything was set and ready for us One note, Bogden and Melinda were off and with Bogden off we missed his fabulous Southern iced tea. Maybe next time! Also there is a new hostess at breakfast, she worked Tuesday and Wednesday morning during our stay I had planned to note her name Thursday morning however she was off. She is friendly, outgoing, personable and a great addition to the Hilton Team.
Wow – what an AWESOME review of our property! Our entire staff is grateful for this review and your many compliments towards our staff and all we offer here at Hilton Myrtle Beach Resort! We optimistically await your return and look forward to serving you for years to come!