1.)I booked my reservation and asked for an upgraded room at time of reservation and was given a room on the 2nd floor when i arrived, and when I asked to be moved to a higher floor, and i was made to feel like i was a bother for asking for a higher floor room when i was told loudly at the front desk that I should have asked for a higher floor room instead of an upgraded room and that there is no such thing as an upgraded room-
2.)I was told that all potential guest are informed that a higher floor room isn't guaranteed so this hotel had higher floor rooms at the time that i arrived,they just didn't want to accommodate me especially when the manager then proceeded to ask me if i were going or staying and then tells me that if i decide not to stay, she would be keeping my deposit of 149.00 dollars!!!
3.) One morning i returned to this hotel at about 4am and was stopped at the parking deck entrance and told, that there are NO MORE PARKING SPACES and i would need to find some other means to park my vehicle!!!!
4.) The housekeeping staff doesn't know the English language as I clearly had the DO NOT DISTURB SIGN hanging on my door and the cleaning lady opens the door yelling housekeeping while i am stark naked in the shower!!!!!
5.)At all times at night and early morning, I could hear people having sex from my bedroom vent!!!!
6.) There was no one to help me with my trailer which had to be parked in back of the hotel even though i was promised that there would be someone coming around the corner to assist me with getting the trailer in and out and there would be security watching the trailers-
7.) My SUV, Trailer were in 2 separate locations from each other so this creates a potential security breach as security wasn't always able to be in all places all the time, an expensive customized motorcycle was stolen from the hotel 2 doors down because of the split parking layout and the lack of adequate security coverage-
I saved up my money for almost a year to take this vacation and this is how I was treated-
I HATE HATE HATE THIS RESORT HOTEL-
Even a Courtyard Marriott I stayed in 3 years ago provided 5 star customer service in comparison to this place-
- Official Description (provided by the hotel):
- The Horizon at 77th resort lies conveniently in the heart of Myrtle Beach, where you can dash easily in your bare feet and bathing suit out the front door right on to the beach. Opened in 2008, this distinguished ocean view resort provides spacious one, two and three bedroom condominium options featuring full kitchens with granite countertops and stainless steel appliances, plus over-sized balconies overlooking the Atlantic Ocean offering comfortable seaside living at affordable rates. ... more less
- Reservation Options:
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- Also Known As:
- Horizon At 77th Hotel Myrtle Beach