I am a Platinum membmer with Marriott - that means staying the Marriott at least 75 nights a year. Most hotels do their best to meet needs of their frequent guests. This one does not.
It all started with my pre-arrival call to request a room on the top floor. The guy who answered said they will do it when I get there. Since I live on the west coast, that means I will get there late and not have a room on the top floor. Only after I pushed, he reluctantly put in the request.
When I got there, I did not get a room on the top floor. The lady who checked me in, I think was some kind of assistang manager, did not make an effort to find me a room on the top floor.
Just to test how they handle requests, I requested late-checkout the night before my check-out. The answer was: ask tomorrow morning.
So, this hotel is simply not customer-focused - if it can treat a Marriott Platinum this way, good luck for others... The staff is friendly - I just don't think they understand their business is to try to meet the guests' needs, not to have guests do what is convenient for the hotel.
The hotel lobby was being rebuilt in June. They were finishing up the work. It looked the nice. The rooms are supposed to have been renovated "last year" but it seems it is at least 2 generations behind the current Fairfield Inn decor.
I had a room with a hot tub. The room smelled damp and if your neighbor above you uses the hut tub, you will certainly hear the sound.
The hotel is right across the street from "the Broadway". It has fireworks at about 10 PM certain days of the week (I guess during the summer). So, it won't work if you go to sleep early.
Lots of kids / teens running around in the summer. The hotel does make an effort controlling their noise but that is not the easiest task in the world.
The back of the hotel has a decent sized pool and looked pretty nice.
