Let me start by saying that I am a big fan of Marriott, especially Courtyard by Marriott. I have never had a bad experience with the Marriott brand hotels. This is why, I was shocked and very disappointed with my recent experience during my stay at the Fairfield Inn and Suites Myrtle Beach location. I planned a long weekend to celebrate my birthday at my favorite beach (6/14/13 through 6/17/13). I figured what better way to spend my weekend at MB by staying near Broadway at the Beach (I love that place and Captain George's seafood--located across the street). I attempted to check-in at the set check in time of 3 pm and was told that I needed to wait for 45 minutes (supposedly due to lack of housekeepers on duty). Okay, now, I am a patient person. I agreed to wait for 45 minutes. It did give me time to go run to the grocery store, etc.. After returning to the hotel, my room still was not ready. The room was not ready til 5:30pm (yes, I ended up waiting for 2 hours). After getting into the room, the assigned room was a King Handicap with a full obstructed view (no view at all). A housekeeper suggested that I should request to be moved to another room. The manager indicated that there were no other rooms available, which was hard to believe. It took the manager all of 1 minute to give feedback. This was weird considering housekeeping told me to request to be moved to another room (as an indication that there was at least another room to be moved to). Other issues, the bathroom floor was dirty and never mopped during my entire stay. Also, the shower was dirty with strands of hair (someone else's hair). There was construction for upgrades my entire stay (first day, loud/disturbing banging for at least 2 hours outside my room door). I couldn't believe that this hotel would schedule construction during peak season as well as not have adequate housekeeping service. Though the location is great, I will never stay at the MB/Broadway at the Beach location again. NO RECOMMENDATIONS FROM ME!! STAY AWAY!!! :(
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- Also Known As:
- Fairfield Inn Broadway At The Beach Myrtle Beach Hotel Myrtle Beach
- Fairfield Inn Myrtle Beach
- Fairfield Myrtle Beach
- Myrtle Beach Fairfield Inn