I recently stayed at the Sand Dunes for a softball tournament. I reserved my room 1 month before my stay here and was supposed to get a 1 bedroom suite with washer and dryer. When I got there after traveling 20+ hours I was told they gave my room away to someone else and did not have the room I booked. I spoke with two different people who told me they could do nothing as they gave my room away before I arrived. The manager Steve on duty at the time told me there was nothing he could do and to call reservations. I called reservations and they told me there was nothing they could do. I dealt with the room I was given which was dirty and unkept for 3 days until finally a new manager was on duty. I explained my situation to Eddie the manager on Sunday and told him I had been patient for the past 3 days in the incorrect room without washer/dryer. My daughter played ball and needed uniforms washed daily and I was unable to do so. He was wonderful and got me a room with a washer and dryer in it finally. The room Eddie moved me to was very nice and renovated. I resereved my room and it should have been there when I arrived. They also billed my credit card a month ago for more than the invoiced amount they sent me. I spoke with them about this when I checked in and they told me they would issue a credit. As of today I have not gotten credit.
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- Also Known As:
- Sand Dunes Hotel Myrtle Beach
- Sand Dunes Resort And Spa
- Sand Dunes Myrtle Beach
- Myrtle Beach Sand Dunes Resort