We were scheduled to arrive at the Dunes on October 7th for a military reunion. I booked several months before and we were packed to go, when my wife had a medical emergency and was hospitalized. She was halfway finished with a 6 month course of Chemotherapy when her A-fib caused her heart rate to soar. Doctors advised us not to go to the reunion. This was three days before our arrival so I called immediately and was informed they had a 4 day cancellation policy. I would not be getting a dime of my $98.00 deposit back. After some thought I called back and asked to speak to a manager. When I explained what happened, the manager said they would only keep $50.00 of my deposit for all their hard work writing down my reservation.
Our group leader heard of my situation and contacted the Hotel's management and they said I would get a full refund. Still have not refunded a dime!! When checking the Hotels cancellation policy, almost impossible to find, and they do not tell you their policy when you book, I also find they have a gray area concerning cancellations if you have to leave early. Again keeping as much of your money as they can. I have made numerous calls to the hotel and have been given many different stories, my favorite was that I was listed as a No-Show, and every time I call I explain the whole story and they say they know nothing! I would advise anyone planning to stay there to check this policy and be sure they are willing to lose a hundred bucks if they need to cancel!!!!
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- Also Known As:
- Sand Dunes Resort And Spa
- Sand Dunes Hotel Myrtle Beach
- Sand Dunes Myrtle Beach
- Myrtle Beach Sand Dunes Resort