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Sand Dunes Resort & Spa
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Reviewed August 9, 2013

Oceanfront Room - 2431 4th Floor

We arrived Monday @ 1600 exactly. Checked in with no problems and personnel behind the desk had smiles on their faces, making me seem like a valued guest. We parked in the 15 min spaces and unloaded bags and proceeded to our room. Room was NOT outdated as previous reviewers stated, instead, we were greeted by a 36" flatscreen t.v., newer dorm sized fridge, and two comfortable double beds. Room WAS clean and had no oder as reviews said. Housekeeping was stellar and arrived at 0900 on the dot every day. They also greeted us with smiles and kind words. Towels were replaced everyday, and when I asked for more, I asked for 4 extras, and was given 4 full sets of bath towels, washclothes, and hand towels. They always took out trash, and they vacuumed on day 2 only, as we weren't there that day, and other days we told them it wasn't needed. I would DEFINITELY go there again, and was actually madder at the persons giving bad reviews causing some travelers remorse before our vacation. I loved every minute of our stay. And, we traveled with another family who stayed in a room down the hall, and can say that our room was not an anomally.

Room Tip: It may be that ocean view are kept up with better, but I will go again, and we are already planning next years trip..... Can't Wait!!!
  • Stayed: August 2013, traveled with family
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1  Thank Rodney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

We just got back and it is our third year. We stayed in Sand dunes before but then they told us that if we stay at the villas we would save $$ and it was a bigger room which it was not. The place was horrible as soon as you open the door roaches came out so that worried me to go to the room but we went and thought it was ok WRONG they came out GROSS. The maid did not clean our room and the following day had to call and they cleaned it at 4:30. Then my kids were going out to get stuff and walked into a smoke bomb with my husband which lead to my daughter having a bloody nose, that night found roach in bathroom, went to the front to complain and a young kid told me no manager was there to come back. I went in the am and guess what no manager the girl asked my name and then kept coming from the back probably talking to the manager. They told me we can spray your room but we don't have any other rooms and that it isn't there problem about the smoke bomb that I had video footage of and wouldn't check there cameras either. They do NOT CARE about there guest at all. Friends we went with called four times to make sure there room was all set and they got there and it wasn't the room they booked which they had to keep calling about to get the next day. The waterpark is nice that's about it.

  • Stayed: August 2013, traveled with family
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Thank nikky8535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

We are just finishing a week long stay at the Sand Dunes. After reading the reviews, I was quite concerned before arriving. We booked with a group for a softball tournament, and I wasn't sure what to expect.

The registration area is within a cul-de-sac that winds through the property. It is definitely a small space! The lobby area is quite nice and looks newly updated. We arrived early, and waited just a short time to check in. The clerk was very nice, and we were pleased to learn that our room was ready. We had requested an updated room at the time we reserved, and she said that it had been updated, but not recently. We carried about half of our things upstairs (no luggage rack or bellboy available at the time). When we walked into the room, the bad musty smell hit us like a punch in the face. The room was still dirty. One bed was made, the other was not. There were dirty dishes in the sink and in the refrigerator. There were wet towels all over the bathroom floor. It was as if someone started cleaning and was interrupted. We went back to the desk to request another room. We had to wait quite awhile while the clerk communicated with the cleaning staff. Eventually, she had another room ready. She was very apologetic and seemed quite embarrassed that she had placed us in a dirty room. The new room was great. We walked into the room, and it smelled clean and fresh. It was very clean, and looked like the kitchenette was recently updated. We later learned that two other families traveling with us had to change rooms immediately, as well. One family was given a suite that was missing a bathroom door, and the other had a broken balcony rail.

The room had a standard oceanfront view. The balcony was small, but the room was larger than expected. It was an oceanfront efficiency, basically a standard hotel room with a galley kitchenette. There were two bathroom sinks, which was nice. The kitchenette was standard, with a small fridge, microwave and stovetop. There was no oven. All kitchenware was basic. The beds were okay...nothing special. The room was quite clean and we saw no major problems throughout the stay. A big positive was the shower head. There was great water pressure and it really felt soothing on the back. Housekeeping was great. The staff was kind and efficient. We asked for extra towels at the front desk one evening. They were delivered within minutes and we even had a follow up call from the front desk shortly after to make sure we received them. Customer service was very good throughout our stay.

The elevators were very clean and ran quickly in our building, which was the main building also housing registration. Of course they were hot. It was very hot outside! The hotels in the parking garage and other buildings were much slower and not nearly as clean. Request the main building if your reservation allows. Also, the hotel guidebook is confusing about laundry. It stated that the laundry room was in another building on the third floor, so we walked back and forth to a small room with only one washer and dryer. We thought it was odd. Only later did we discover that there were small laundry rooms all over the property, including one about 10 steps from our door! So, don't make the same mistake we did!

The biggest downside to this hotel was the parking. It is a hot mess! The garage is indescribably tight. We drive a full size newer Chevy truck, and it was nearly impossible to navigate. There are a few awesome spots right behind the check in area by the water park. If you can find one there, grab it and keep it!

We didn't utilize much of the attractions included with the rental. Our team used the free batting cages, which were really just nets...no machines or balls, so take your own equipment. We didn't visit the water parks or use any of the tickets, so no comment there. Our daughter is a beach girl rather than a water park fan, but they would come in handy if your kids liked that kinda thing. A hotel this size really needs more water attractions. The Sand Dunes has one outdoor pool with 2 tiny kiddie pools and a small lazy river. There is an indoor pool with two VERY hot jacuzzis on the second floor. The guests share amenities with the Ocean Dunes next door, and there is an outdoor pool and kiddie pool there. The Ocean Dunes pool was deeper and not nearly as busy, so we spent some time there. I really wish the properties had at least one outdoor hot tub, but no. The water park on property was small and really geared toward younger children. It is facing the street rather than the ocean. Overall the pools and patios were very crowded and they need to expand these areas.

We didn't eat at either of the sit down restaurants. We did order from the Arcade Pizza Shop and the food was reasonably priced and actually quite good. They included a $5 off coupon and delivered to our room for free, which was a nice bonus. There is an oceanfront bar, Mango's, on the Sand Dunes side. If you want to sit on the patio and have a drink, you have to order from the bar. There are no coolers or outside drinks, including alcohol, allowed. Our friends were having a beer, and they were directed to a grassy area off of the main patio, which is bar property. If you have a cooler, you will have to drag a table and chairs to the grass. They DO enforce this strictly. There is another small bar by the pool on the Ocean Dunes side. They serve the same menu as the Arcade Pizza Shop, but you can sit at the bar and eat. It was a nice little bar area, and we had lunch there one day. Again, not nearly as crowded. If you want a frozen beach drink, go there instead of Mango's as they have many more choices.

Overall, after traveling to Myrtle for many years, I think this is your average older Myrtle property with the same basic rooms and amenities. Hotels like this are a dime a dozen on the strip. Nothing great, nothing terrible. The parking alone would keep me away with so many other similar choices in the area. Don't expect luxury because you won't find it here. However, it wasn't a terrible stay.

Room Tip: Choose a room in the main building. It is much cleaner, closer to pools and restaurants, and the elevators run MUCH faster.
  • Stayed: August 2013, traveled with family
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1  Thank DitkaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

Stayed from Friday to Sunday for a ball tournament. We stayed in the more expensive Sand Dunes portion of the property. Even with the discounted rate for ball teams I don't think it's worth the price. It is a bit dated. The room was clean but needed some maintenance. Ceiling tiles needed cleaning. Loose ceramic tiles in floors and wall base. Elevator was creepy, took longer for door to open than to go 14 floors. A/C stopped working on the second night, staff was quick to respond, but the problem turned out to be something that could have been easily avoided if checked routinely. Pull out sleeper was very torn and worn out seriously in need of replacement. Cleaning staff did clean the room but didn't bring new towels. The amenity areas seemed very clean and comfortable. Plenty of space on the beach. Seemed like more work went into keeping up the amenity areas than the rooms. Everyone in our group stayed at either the Sand Dunes or Ocean Dunes and they all had some issue with their room.

  • Stayed: August 2013, traveled with family
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Thank James Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

We stayed from Sunday to Sunday and the room was ok. It is somewhat dated and old but our maid kept the room clean and did her best to make sure we were satisfied. We had a problem with the shower head and it was corrected immediately. The front desk followed up with a phone call making sure I was happy with the response and action taken. Our room was ocean front and we had a great view. The room was labeled as a junior suite but I would rate it as just a double room. The restaurants on premises had good food and the "convenience" store was in fact convenient and reasonably priced. I would go back but I definitely will look for an updated property next time.

Room Tip: Stick with the hotel when reserving rooms. You can book through private owners but you have to clean the rooms yourself.
  • Stayed: August 2013, traveled with family
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Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands R, Digital Marketing Director at Sand Dunes Resort & Spa, responded to this reviewResponded August 6, 2013

We are glad to hear that you had a good experience and that our team was very responsive to your requests. We hope that you will stay with us again! You may ask for an updated room next time and they will place you in one that has been more recently updated. We do try to do many updates during the off season. Thank you for leaving us your feedback we appreciate it!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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