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“SCUMMY HOTEL AND EMPLOYEES” 1 of 5 bubbles
Review of Sand Dunes Resort & Spa

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Sand Dunes Resort & Spa
Ranked #147 of 207 Hotels in Myrtle Beach
Gainesville, GA
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“SCUMMY HOTEL AND EMPLOYEES”
1 of 5 bubbles Reviewed April 24, 2013

A room was booked for my wife and kids on spring break. Part of the appeal was "free water park tickets" to a top ten rated water park. We called the day before and asked if we needed to do anything for the tickets the reply was no we will have them waiting for you at check in. Once she got there she was told the water park was closed and you should have clicked a link in the web site to get the times the water park was open. The lazy river at the hotel was also closed for maintenance. She went to the room and that was the last straw she said there was what she hoped was spagetti sausce on the counters and it smelled so she decided not to stay there. Went to check out and was told you cannot check out until you talk to the manager. She spoke with the manager (Sandra Alltop) and was told by her you will be charged for one night + $50.00 cancellation fee. She left and now the hotel is telling us because she did not go back to the front desk and get a check out slip and prove she left they are charging her the full amount. These people are scummy and the hotel is nasty. On a side note she did stay at the MERIDIAN PLAZA MYRTLE BEACH SC and loved it.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Chris284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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    122
    229
See reviews for
569
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7
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • Any
English first
Gainesville, Georgia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed April 24, 2013

Website is very misleading!!! Onsite waterpark & lazy river not open. Restaurant & bar closed. Offsite waterpark closed until May. Free cruise not running. Room had horrible foul smell & food stuck to counters. Wi-fi not working. We didn't even stay & had to spend 3 hours finding another place to stay (after driving 7 hours). The manager (Sandra) was no help at all & very dismissive. After explaining issues & leaving the hotel, she still refuses to refund any $$$. I've spent hours on the phone with them, my cc company, and now with an attorney. BEWARE!!!

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Brannan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Myrtle Beach hotels

Gainesville, GA
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed April 23, 2013

a room was booked for my and kids on spring break. part of the appeal was "free water park tickets" to a top ten rated water park. We called the day before and asked if we needed to do anything for the tickets the reply was no we will have them waiting for you at check in. Once she got there she was told the water park was closed and you should have clicked a link in the web site to get the times the water park was open. The lazy river at the hotel was also closed for maintenance. She went to the room and that was the last straw she said there was what she hoped was spagetti sausce on the counters and it smelled so she decided not to stay there. Went to check out and was told you cannot check out until you talk to the manager. She spoke with the manager (Sandra Alltop) and was told by her you will be charged for one night + $50.00 cancellation fee. She left and now the hotel is telling us because she did not go back to the front desk and get a check out slip and prove she left they are charging her the full amount. These people are scummy and the hotel is nasty. On a side note she did stay at the MERIDIAN PLAZA MYRTLE BEACH SC and loved it.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Chris284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 21, 2013

We loved Sand Dunes - we have stayed at other MB properties and this is by far the best! Great for families and convenient to shopping and golf (of course). The furnishings were fantastic and we all loved the lay out of the unit! We will be back for sure!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank diana d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camden, South Carolina
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 16, 2013

The hotel has all you need for children...not a great pick for a romantic getaway....We like to have a plush room with breakfast on premises. This place has an arcade, pizza restaurant, convenience store...restaurant and bar were there, but was dead during the winter! ice machines were turned off....
only stayed there to sleep...

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gale J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Charleston, South Carolina
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

The Sand Dunes Resort was nice. Our family of 6 stayed in a 3 br suite on the tenth floor. It was conveniently located right beside the elevator, room 1001 in the North Tower. Due to a lot of rain and a cold front on the Beach, we didn't get to enjoy the sands at Sand Dunes. Though we stayed inside most of the time 4/4-4/6, we hung out at the indoor pool and jacuzzis on the second floor. By the way, the Arcade restaurant inside the resort check-in area has good pizza and wings. There was also an arcade to keep our teens occupied during our stay to avoid the spring breakers yelling outside. They were really ramped up. Theres a convenience store and Mangos On the Beach Restaurant inside the jotel on the first floor. Our room was quiet and a little outdated but very clean. It had 3 bedrooms with two double beds as well as a sleeper sofa in the common area/living/dining area. 2 bathrooms. The tvs were older tube models, but the living area had a flat screen. The ocean view in this room was sufficient. We could see the ocean at an angle, but with all the tumultuous rain and wind, it was probably the best room in hindsight. There's also a huge balcony with Four chairs that u can access from one bedroom and from the living room. All in all, we enjoyed our stay. Will return in warmer months. We ate breakfast at the adjoining Brass Anchor in the forst floor of Ocean Dunes. It was ok and convenient since we only had to walk there. The morning before, we cooked our own breakfast in the full kitchen of our suite.

Room Tip: The garage only goes up to 4th floor in North Tower. But the elevator goes up 17 floors. Ask for a r...
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JenAntW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 8, 2013

The cleaning staff STOLE yes that's right STOLE $350 worth of clothes out of my room. This was not even the first occurrence of this, another family was complaining of the same thing happening to them during my check in. After speaking to the manager Steve on the phone he was EXTREMELY rude to me and then HUNG UP on me in the middle of my sentence. Absolutely TERRIBLE customer service from everyone all around (manager, front desk, house keeping, etc.) I am speaking to corporate about this instance to see if I can even get some sort of money back but I doubt it. DO NOT GO TO THIS HOTEL. Do yourself and me a favor and let these crooks lose money for their absolutely atrocious customer service from this dump they call a "resort".

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sand Dunes Resort & Spa

Property: Sand Dunes Resort & Spa
Address: 201 74th Ave N, Myrtle Beach, SC 29572-3832
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Myrtle Beach
#33 Top resorts Hotel in Myrtle Beach
#84 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sand Dunes Resort & Spa 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Sand Dunes Hotel Myrtle Beach
Sand Dunes Resort And Spa
Sand Dunes Myrtle Beach
Myrtle Beach Sand Dunes Resort

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