First experience was a couple years ago. Food was OK, but when a waitress, not our original server, delivered our food I asked for a refill on my tea. She blantently told me she was not my server and walked away. I was astounded. All she had to do was smile and nod and tell our server to get on the ball.
Recently I understood there were new owners? So I made the mistake of giving them a second shot. The bread was NOT good NY style bread. It reminded me more of the stale bunny bread I became accustomed to in third grade when my mother went through a midlife crisis and dad had to make my school lunch.