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“charleston, south carolina” 5 of 5 stars
Review of BEST WESTERN Patriots Point

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BEST WESTERN Patriots Point
Ranked #18 of 22 Hotels in Mount Pleasant
Green Bay, Wisconsin
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“charleston, south carolina”
5 of 5 stars Reviewed November 25, 2012

this was a great hotel - off the beaten path of the city, easy on and easy off to the highway quiet and clean free breakfast every morning grocery store and little mall on the frontage road a mile from patriots point if you are going to fort sumter staff was very helpful the room which was a suite was great for the price all around would stay again there was a bus there for two nights, didn't know they were even there - it was like we were the only ones around

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank irene0114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 26, 2012
Thank you for taking the time to share you comments about us. We really appreciate you choosing us for your lodging needs and are glad you enjoyed your stay. We hope to see you again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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North Dakota
Level Contributor
141 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed November 14, 2012

Like the previous reviewer, we also noticed a smoke odor in our non-smoking room. Not bad enough to chase us out of the room, but we did let staff know about it--mainly so we wouldn't get blamed. We thought that our room may have been a smoking room at one time that was converted to non-smoking. The only other negative was the fan in the bathroom--it needed a good cleaning. Our second floor room had a bed that was clean and comfortable, but when we were leaving the next morning it looked as though the mattresses were being replaced as new ones were stacked in the hall. We found the staff to be friendly and helpful. The breakfast was adequate

We were in the area to visit Fort Sumter and the Boone Hall Plantation. This hotel worked out well for both and we would have no problem staying again.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank muskrat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 26, 2012
Thank you for sharing your feedback with us about your recent stay. Charleston is a great city and we're glad you picked us to stay at. We are continuing to make improvements and hope you will come back to see us again real soon.
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Rocky Mount, Virginia
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 13, 2012

we stayed here 3 nights wanting to enjoy charleston before our cruise. when we 1st arrived we were put in the wrong room. i talked to trevis who sprung into action realizing i was right. he typed at the speed of light sparks flying from his key board. (you know his coworkers are going to razz him over that) he got us in the proper room. after staying in hotels as long as i have, i see the difference when things don't go right. trevis did an excellent job of fixing a wrong quickly and with ease. we encountered no problems at all. also the mattress were excellent and comfy. as we were leaving they got a tractor truck load of mattresses, replacement on a schedule instead of after wore out. another sign of a good hotel. this is also convenent to historic down town and they allow you to park your car for free and they shuttle you to the ship that is very nice also, great hotel!!!!!!!

Room Tip: 3rd floor has no ice maker
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 26, 2012
Thank you for your feedback. We're glad you enjoyed your stay and hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pooler, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 11, 2012

I booked two NON-SMOKING rooms at this hotel last Nov. 3 through hotwire. I must say that the hotel has a great location, only a few-minute drive from Charleston Downtown.

We checked in late that night and were greeted by an unfriendly front-desk staff. He was on his cell phone when we stepped in and didn't look happy to see us. He asked to see my ID, so I showed it through the plastic sleeve of my wallet. He then got agitated a bit and said that he needed to have it. How would I know when he wasn't clear about what he wanted.

On the way to our room, the hallway all smelled smoke, and our room had strong cigaret smoke. I was deeply disappointed because prior to our stay, I called the hotel and specifically confirmed on our non-smoking room. The staff on the phone that day told me that all rooms at the hotel are non-smoking.

Despite a good location, I would never come back to this hotel because of unfriendly staff and dishonesty.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Ha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 15, 2012
Thank you for sharing your experience. Your comments are very enlightening. I assure you all of your concerns have been addressed especially concerning customer service. As far as the smoke smell we are definitly a nonsmoking hotel and deter Guests from smoking in our nonsmoking rooms by charging them fines. I apologize for other Guests that don't follow the rules and you suffered for it. It is not normal practice for what you experienced and hope you will reconsider us again in the future because we do care and want you to enjoy your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatlinburg, Tennessee
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed one night in order to catch the Carnival Fantasy out of Charleston the next day. We couldn't beat the price, we paid around 105.00 for the night and BW allows you to leave your car on their lot at no extra charge while your on your cruise.
The hotel and room was clean and the beds were comfortable. The inside is a little dated but not bad. They offer a complimentary breakfast that includes muffins, waffles, cereal, eggs, biscuits and gravy, yogurt, fruit, juice, and coffee.
The location of the hotel is very convenient to downtown and to the beaches. We would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Alisha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 7, 2012
I really appriciate your comments and am glad you enjoyed your stay and hope you had a great time on your cuise. We are renovating our rooms this winter and hope you will like our new updated design.Thanks for your business and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
1 review
3 of 5 stars Reviewed September 11, 2012

The Best Western is situated around several other motel/hotel joints and is centrally located for points around Mt. Pleasant and Charleston with good access to the bridge across the river. The hotel is a definite upgrade from places like the Red Roof Inn: the lobby is pleasant if simple, a minimal breakfast was included, and the bathrooms are relatively well-appointed. However, our room had issues with extreme humidity, even though the air conditioner was turned on for the entirety of our stay. The humidity was so intense that the bedsheets felt uncomfortably damp and a musky smell hung over the slightly worn and tight room. The second room in our reservation didn't suffer from the humidity issue.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank g4ggia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, September 15, 2012
Thank you for taking the time to share your recent experiences at our hotel. All comments are appreciated. We will focus on the problems you incurred during your stay and make any necessary improvements. We continuously want to get better so please give us another try in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hagerstown, Maryland
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 6, 2012

The only part of my weekend in the Charleston area I didn't like was the time I spent in the hotel. I had a very small room that was difficult to move around in. TV didn't work but I don't watch TV much so it didn't matter. The staff was very good but the hotel is kind of old and beat up. It's definitely a 2 star hotel as advertised.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ReluctantTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, September 10, 2012
Thank you for your comments about your recent stay at our hotel. We are planning on renovating our guest rooms this winter and adding flat screen televisons which will update our look and make the rooms feel more spacious. We appreciate all feedback and will continue to make improvements. We hope you will consider staying with us again in the future.

Thanks,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Patriots Point

Property: BEST WESTERN Patriots Point
Address: 259 Magrath Darby Blvd, Mount Pleasant, SC 29464-2983
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 22 Hotels in Mount Pleasant
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Patriots Point 2*
Number of rooms: 70
Official Description (provided by the hotel):
Guests will enjoy this hotel's convenient access to the Charleston Historic District without paying downtown Charleston hotel rates. Located in the heart of Mount Pleasant, the Best Western Patriots Point is only minutes away from the beautiful Historic District where visitors can stroll along the cobble-stone streets, shop and dine in beautiful Charleston. Hotel guests will also find Patriots Point Maritime Museum, Fort Sumter and the Patriots Point Golf Course and Marina nearby. ... more   less 
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Also Known As:
Best Western Patriots Point Hotel Mount Pleasant
Patriots Point Best Western
Best Western Mount Pleasant
Mount Pleasant Best Western

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