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“VERY NICE HI EXPRESS!!!”

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Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston
Ranked #8 of 25 Hotels in Mount Pleasant
Certificate of Excellence
Chattanooga, TN
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“VERY NICE HI EXPRESS!!!”
Reviewed May 8, 2010

We stayed at this almost new HI Express May 1 - May 5. We picked this hotel as it was economical (for the Charleston area) and past positive experience with the chain. Room was very clean and housekeeping did a good job. The grounds are very nice and well maintained. It is across the street from two grocery stores and the original Sticky Fingers. If you plan to go to Patriots Point, it is just 1-2 minutes away. Downtown Charleston only about 10-15 minutes. Nice central location. Staff was great. Two small problems. First morning we were there, staff had problems keeping the breakfast stocked, but the hotel also appeared full and I think everyone went to breakfast at the same time. Also, they need to replace the door handle coming in from the pool. Very difficult to open and I noticed another couple having the same issue.

Next time we are in Charleston, this will be our first choice.

  • Stayed May 2010, traveled as a couple
    • Value
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Helpful?
2 Thank TNstrouds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, May 12, 2010
Our staff at the Holiday Inn Express & Suites is proud to serve all of our guests. We are pleased that you had such a great time while you were in the Mt. Pleasant area! We look forward to see you next time you are in the area. Thank you for choosing the NEW Holiday Inn Express & Suites as your premiere destination!
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725 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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Athens
Level 5 Contributor
70 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 4, 2010

Jewelry stolen from room. Filed police report. Bert front desk and Steve Lavelle management no help. Key cards would not work often. Had to have new ones. Our room was entered with key card while we were on dinner cruise. Also over charged and as of today they have not cleared this up. Too much trouble to book in this
Inn" Fridge and coffee maker did not work. Moved us for fridge and brought new coffe maker. Not a relaxing place just frustrating.

Stayed April 2010, traveled with friends
Helpful?
6 Thank Cochran68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, May 6, 2010
It is very regrettable that any guest would experience any issues with an alleged lost or stolen item during a stay at our wonderful property. We help and do all that we can to assist in such incidents. Once the staff was notified of the alleged incident a police report was filed. One of the first steps our staff takes is to ask resolution to reported missing item. It is a practiced procedure for us to offer and phone the police in order to file a report if there is no resolution to a missing item. A lock audit trail report was processed on the door. This is a specific report that reads each individual key from employee to management that would have accessed guest room throughout the entire hotel. It showed only the guest keys and the head housekeeping key was used during the stay in which the only time the head of housekeeping used her key the guest were present. After the lock audit trail was processed the guest had full knowledge that no key had entered the room other than themselves and the housekeeper which the guests were present during the time of entering the room. The lock audit trail was explained to the guest so there was no confusion on the matter. Safety deposit boxes are available at our property at no cost for our guest to use. The bill was reimbursed the same day of the departure date. The guest did physically have a copy of the bill in which on the day of the departure did have a credit issued by the Holiday Inn Express & Suites. Our management team was later contacted by the guest and we helped explain that during the process of a reimbursement it may take several business days before a credit will be issued back to the account depending on the bank. The management at the property went as far as to not only call the credit card company and our merchant vendor to see when the credit would be processed.
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Rochester, NY
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 27, 2010

Arrived several hours before check in, front desk staff took pity on this very travel weary family. Our room was ready and we were pleasantly surprised. Assigned a 2 queen bed suite with a queen sleeper sofa. Room was complete with desk, chair, LCD TV, sitting area, fridge and microwave in the kitchenette. Bath room was well appointed and large. Room was clean and had a view of the river/bridge Charleston skyline. Outdoor pool area was quiet and relaxing however water was not heated so was too chilly for kids to enjoy. Location of hotel is within walking distance to river park, Whole Foods and several restaurants. Charleston is a 5 minute ride over the bridge by car. Beds were amazingly comfortable, fine linens were luxurious and room was VERY quiet. Complimentary breakfast was delicious, and staff was friendly and helpful.

  • Stayed April 2010, traveled with family
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Helpful?
1 Thank mdr67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Front Desk Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, April 28, 2010
We want to thank you for your review! Our staff is pleased to ensure that all of our guest expectations are met during their stay. We are happy that we were able to meet your needs for an early arrival considering the long traveling day your family endured. We look forward to your next stay with us at the Holiday Inn Express & Suites!
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Baltimore, Maryland
Level 6 Contributor
141 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed April 24, 2010

My wife and I stayed here for two nights in March as our base for exploring the Charleston area. Getting there is very easy from the highway and is very close to downtown Charleston.

The rooms were very spacious and our room was very quiet. My only gripe with this place is the breakfast. The room is not big enough and the breakfast area is understaffed. Additionally, breakfast ends at 930a, too early for most people. As a result, there are too many people in the breakfast area and the staff cannot keep anything stocked. I went down both mornings to empty coffee and no eggs. For such a nice hotel, this is something that needs to be addressed.

Regardless, I would stay here again. I don't eat big breakfasts and that would not deter me from staying here again.

  • Stayed March 2010, traveled as a couple
    • Value
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Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Front Desk Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, April 27, 2010
Thank you very much for your comments about your stay with us at the Holiday Inn Express & Suites. Our staff is proud to serve our guest to meet all of their expectations to ensure they have a wonderful stay. We have added another person to assist with breakfast in the mornings because of the volume of guests. We are already awaiting your return to the area and hope you choose the Holiday Inn Express & Suites next time your traveling!
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Charleston, South Carolina
Level 1 Contributor
2 reviews
Reviewed April 21, 2010

Usual accommodations were booked up so tried this Holiday Inn Express. Found this stay to be pleasant. Room seemed brand new. Great comfortable bedding. Extremely clean and staff was very helpful and friendly. Like the location and would stay again but would be nice if they would offer discounts to students and parents at the College of Charleston as many surrounding hotels do. Given room on back overlooking pool area and the room was nice and quiet. Would stay again.

  • Stayed January 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank SundaySeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Front Desk Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, April 27, 2010
Thank you so much for your kind review! We are pleased that you enjoyed your stay with us during your visit to the Mt. Pleasant area. We hope to see you again in the near future!
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North Carolina
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 6, 2010

The Good:
Beautiful room, super comfortable bed and pillows, free wireless

The Bad:
If you have a room facing the main street, you can hear every single car that goes by. Knowing that car sounds bother me, we called ahead and were assured we would be in a room facing away from the street. Instead, we were directly facing the road, and could barely sleep. Since the hotel is new, if you try to keep the heater or A/C on to block out the sound, you are soon sweltering or freezing, since the heater and A/C work so well! I finally stumbled down to reception around 5am begging for another room, and would told we would be contacted later in the morning, but no one ever got back to us. Since we weren't about to give up our one day in Charleston to wait to switch rooms, we bought Nyquil and drugged ourselves to sleep that night. Otherwise, I doubt we would have slept much at all.

Also, good breakfast spread, but the "bacon" is sliced so thin you can actually see right through it, is super greasy, and tastes like nothing. Eggs were gone an hour before breakfast closed.

Lastly, the front desk knows nothing about the area and area restaurants. Their recommendations are useless! Better to use the internet and search for stuff on your own.

  • Stayed April 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank BubblyNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Front Desk Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, April 13, 2010
It is very unfortunate to hear of the experience you incountered during your stay with us at the Holiday Inn Express & Suites. If you do decide to visit the area again I want to encourage you to contact me directly at the property and I would be more than happy to make sure your stay goes well. I am glad to hear that you enjoyed the beautiful room as well as the comfortable beds that we have at the property. Please come visit us again in Mt. Pleasant!
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georgia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2010

Wife and I stayed there on a Friday and Saturday night. Hotel is quiet and clean with everything new. Sarah the desk clerk was super nice--efficient and helpful. Also noticed that the manager was there a lot and working. He runs a tight ship. The breakfast on Saturday and Sunday was very good and the breakfast area was kept very clean and well stocked by the lady who worked there. Also, the coffee was the best hotel coffee I have ever had. Good fitness center with all new equipment. We found a great little seafood place in Mount Pleasant called Locklear's. So our stay was very nice. This hotel is the gold standard that all others should try to copy.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GeorgiaRobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgriggs, Front Desk Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, March 15, 2010
Thank you so very much for your review! Our staff is pleased that you enjoyed your time with us during your visit to Mt. Pleasant SC. We hope that you choose the Holiday Inn Express & Suites next time when you are planning your vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston

Property: Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston
Address: 350 Johnnie Dodds Blvd, Mount Pleasant, SC 29464-2931
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mount Pleasant
#2 Romantic Hotel in Mount Pleasant
#4 Business Hotel in Mount Pleasant
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
The brand new Mount Pleasant, SC Holiday Inn Express and Suites is located at the foot of the Cooper River Bridge, only 3 miles from Historic Charleston, SC. Providing Southern charm and hospitality to business and leisure travelers alike, the newly designed state-of-the-art property is the first LEED certified hotel in South Carolina - which allows our guests the opportunity to take part in the new “green” initiatives. Situated between Isle of Palms, SC (one of the top 10 beaches of the South according to Southern Living), and Historic Downtown Charleston, SC, the Holiday Inn Express and Suites is within walking distance to the new Mt. Pleasant Memorial Waterfront Park and perfectly positioned for exploring all of Charleston’s attractions. ... more   less 
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Holiday Inn Express Hotel And Suites Mt Pleasant-Charleston

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