Local customers are the key to a successful business in a tourist town. I've been into WineStyles a total of 3 times. The first time I went into view the store and the selection. I didn't get the "warm and fuzzy" feeling from the gentlemen working (owner), but did not think much of it.
The next time I went into the store was because of a Restaurant.com gift certificate I received. The female working the store was more tolerable then the male working the prior time. However, she talked in a condescending tone when offering advice for my upcoming Napa/Sonoma trip. I basically felt belitted after leaving. Mind you, I bought 4 bottles that day. Needless to say I didn't heed her advice she offered about Napa/Sonoma and had an amazing time anyway.
Lastly, I went into the store on August 18th while my wife shopped at a store next to WineStyles. My less than favorite guy was working (the owner). The greeting was luke warm and so was the poor wines he was offering for his "Five for $5" tasting. I didn't like any of his selections for the tasting and he basically scoffed at my reactions. The owner was more concerned talking about himself and his "dinner club" and previous employtment (CFO of a Winery in Napa). When attempting to make small conversation about my recent trip to Napa/Sonoma the owner was less than interested in making a connection with me (the customer). One would think that if you understood business that good service makes people happy. Happy people spend money. I just can't understand how this store has remand open for as long as it has. CFO's should stay behind a desk pushing pencils and using calculators, not as a face of a business. You can get better selection and feel valued down the road at Bottles in Mt. Pleasant.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.